HP Photosmart 7510 copy two-sided documents

My newly installed HP photosmart 7510 (model No. C311a) will not copy two-sided documents.

Here's the story: on the screen of the printer, I went to copy > Settings and choose "2 faces".  After the first printing, side I put the original and replaced it in the charger.  After a break for the ink drying, the screen read "Copy...", but the original was not sucked into the feeder and the copy that came out had only the first side top.   I repeated several times with the same result.

At no time did any alerts or error messages.

I tried all the remedies suggested earlier:

http://h30434.www3.HP.com/T5/printing-issues-troubleshooting/HP-Photosmart-7510-won-t-print-double-s...

I uninstalled all the drivers, etc of the CD included and downloaded and installed later from HP.  But no help!

I went to: Control Panel > printers & faxes > series of HP Photosmart 7510. Right-click on the last, I have found no reference to "Restore preferences", "Reset Printing System", or "installation of printer," as mentioned in the previous post.

On the homescreen of my computer, I clicked on the icon "Series of HP Photosmart 7510."  Assistant HP printer that has opened, I chose: the value of the preferences > series HP Photosmart 7510 printing preferences > advanced. At the last, I have reset print borderless to 'Print without borders', but it was also without success.

I have Windows XP Pro. Any other suggestions?

Hello

AMPe #21 its manual implies that we should use the glass, NOT the ADF. I've tested this and it worked.

I hope this helps.

Tags: HP Printers

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    =============================================

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    Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle=""><- mark="" twain="" said="" it="">

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