HP Photosmart C309g does not print first page

Hi all

having a problem with this printer, if I go into the printer property and do a print test prints fine, full all good color. However, if I open word and print a word doc, missing the first page of a multi page or on a single page doc doc either spits out a blank page or prints the first line of the doc, then ignores the rest of the page.

It is on a pc windows 7, the printer is on a windows 2008 server and the printer is only used by two people.

It was working fine last week, but when they tried to print on Monday, it began to fail.

I deleted the printer and the added re once again on the client and server computers and still the same result. other tips?

I want you to try to use a different printer driver.  I'll post the steps below.  Let me know what happens.

1. click on the start menu.

Tags: HP Printers

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