HP Photosmart C4180 all in question a cartridge

Hello

I need assistance with my printer.  Before changing the cartridge, my printer started printing in black and pink only.  So, I bought a combo with a #95 pack & cartridge one #98 in the pack with an end date of warranty to April 2011. I only replaced the cartridge three colors (#95) given that black was still used. When I close the door of ink cartridge, I immediately get an error "ink cartridge problem: remove and check color cartridge '. I put the old cartridge and the error disappears. I tried to clean the printer, cartridge, etc with no luck.  My OS is Windows Vista, service pack 1.  I have had no changes to the operating system at the start of this problem. Short buying new printer cartridges, I thought I would check with you that I wouldn't have to spend the extra money because the cartridge is defective.

Thank you.

Tell them clearly that the printer works fine with another cartridge and not with this one. The question therefore with the cartridge and not the printer. So the printer warranty does not come in the picture and the fact of the guarantee of the cartridge. Ask them to replace it and if it doesn't, ask to speak to a supervisor.

Tags: HP Printers

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