HP Photosmart C6380: print head problem

I just replaced the ink cartridges in my printer and a message pops up saying (printhead problem remove all the cartridges, then lift gray latch and printhead, and then reinstall the cartridges and print head) I did it a dozen times now, and the message is still there, what should I please

Hi @PC21,

Welcome to the Forums of HP Support!

I understand that you are at the reception and the error about the print head on your printer HP Photosmart C6380. I will definitely do my best to help you.

I would like to try the steps in this guide, the 'Print head problem' or "print head seems to be missing or corrupt" message for HP Photosmart C6300 all-in-One Printer Series.

In addition, you can try the solution in this video. Use at your own discretion.

Videos: 564 HP & HP 920 ink printers of the series - printhead to hot water Flush.

Tags: HP Printers

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