OfficeJet Pro 6835: Print head problem

Similar Questions

• HP Officejet Pro 6835: Print head: missing, defective or Incompatible for 6830

  My 8830 printer is only 6 months old and today I just received this message "print head: missing, defective or Incompatible. Tried to reset and same question as other messages. It seems that he is a typical problem with this printer. Someone can help or will it take to complain about Costco for the sale of this product?

  Hello
  
  Thank you for using the HP forum.
  
  If you receive this error, is there nothing more you need to do, except to contact support.
  
  Depending on where you are in, please select the appropriate link:
  
  Series 6800 printer supports training US, Asia
  http://support.HP.com/us-en/document/c04839288
  
  Series 6800 printer supports statement Europe Middle East Africa
  http://support.HP.com/us-en/document/c04839289
  
  Thank you.

• OfficeJet Pro 6835: Printer reset the date and time and other actions not initiated

  My printer (Officejet Pro 6835) turns on randomly and want to reset/confirm the date and time settings.  Sometimes even lights up and wants to resume a scan or fax that was never launched.  I want to stop this behavior.

  I didn't want to factory reset and did the thing turned off, etc..  Instead, I went into Setup and turned off the web services 'HP eprint' sign and "HP printable" I was sure that my reset requests were in response to certain functions attached to these.  This seems to have solved my problem.  Please send to HP if you can that their links with the web services are intrusive and therefore undesirable.

  T.

• OfficeJet Pro 6230: Print head: missing, defective or Incompatible

  

  I have a 3 month old printer Officejet 6230 Pro who now will not be printed.  I get this message: "print head: missing, defective or Incompatible.

  I tried:

  (1) the printer reset

  (2) I have genuine HP cartridges

  (3) removed, cleaned and replaced cartridges

  (4) Firmware update

  I cannot perform a "print head cleaning" or something like that.  I get the message "printer is busy. Try again later. »

  What else can I try?  How can I get this printer working again?

  This problem has been resolved.  Chat with support.  They ship me a replacement printer

• OfficeJet pro 8500: print heads and things

  OK, maybe it's a bit confusing. I have three printers Officejet 8500. No. 1 went into a never-ending cycle of clean print heads (after more than 30,000 pages) and without me being in the room the right side of the printer depot of ink on the table. Tried the reset but not good. Bought a second hand and after a few weeks, it came in paper jam mode. Could not resolve so finally bought number three. Works a treat and has no problem. Numbers one and two are for recycling. Print heads removed and stored in an airtight box with damp cloth. What is staging. Now after spending all that money, the last thing I want, it's having problems with number three. However, I have three cartridge sets new and unopened from PC World (their own brand) which cost £39. They came with the number two of the machine. They are not dated and has no way to know at what age they are. They are not oem, I can't any advice on their likely performance, but what worries me, is can the ink begins to solidify and block print heads as they age? Like I said they are still sealed. If I change the cartridge and use a spare set of the print heads to check the print output and that something is wrong if I can swap cartridges and print heads back without the printer enter the cycle of constant head cleaning. I know there have been issues with these printers but mine is on 27 000 pages and all tests are reports back in good health. I have also several chips of HP cartridges genuine that I can use.  Sorry as that a little long-winded.

  Hello @notahappybunny,

  Welcome to the forums of HP.

  I understand that you have some questions and concerns about your ink cartridges non OEM 8500 and some.

  I would like to help.

  The following document explains on the expiry of the ink.

  Consumable inkjet HP - ink Expiration

  From what I've read, it's I think I understand that the ink may change over time.

  Because ink is sealed I don't think they're going to solidify, but the pigment used in the ink may eventually separate from water. This will certainly cause print quality problems.

  In addition, your first 8500 printhead might not be good.

  A bad print head may cause the impression of entering the cycle without end cleaning.

  I hope that I have answered your question.

• Officejet Pro L7780 print head error

  I have a Officejet Pro L7780 all-in-one. Recently, it does not work due to a print head error (printhead missing or damaged M/C). Help, please.  Thank you very much.

  Hello

  Use the following link to complete the troubleshooting steps.

  http://support.HP.com/us-en/document/c01446637

  If you still receive the error message after you perform the steps in troubleshooting mentioned in the document, then try cleaning print head in the printer menu.

  Installation Menu - Tools - cleaning print head

  Configure the Menu - Tools - align printer.

  If none of these help then try this reset... This reset will restore the printer to its factory settings & will clear all the settings of the printer.

  Unplug the cord from the back of the printer while the printer is always enabled.

  Now hold "# & 9 ' buttons on the printer and connect the power chords while pressing the 2 keys. Wait 10 seconds, then release the keys.

  If the printer turns off automatically, then wait for 10secs. and then turn on the printer using the power button on the printer.

  I hope this helps.

• Officejet Pro 8600 print head error message

  I get an error message "print head seems to be missing, not detected, or incorrectly installed. Printhead missing or failed. "I followed the solutions provided on the printer as printer be disconnected and reconnected. out of the cartridges as demo showed. Everything was going well. Reconnected to the router wireless system. All to nothing does not. I bought this printer in February of this year and had no problems until this has happened in the last few weeks. It is still under warranty. I need this fixed or replaced immediately. What should I do? Thank you for your help.

  Hello

  Please click HERE to access the procedure which should solve the problem.

• OfficeJet Pro 8000 print head

  Print head cartridge and start buttons falsh button all at the same time and momentarily. Following aid online - electric disconnection for 5 minutes and turn it on again and hold the resume button when the lid is open I just can't get the cart of the printhead to move his right hand positioning in the middle to remove and clean the print head. What is the solution to this you problem? Is there another way to reset the printer?

  Hi @Steve150951,

  Welcome to the HP Forums!

  While doing some research, it is essentially the only way to get the impression transport move above. You can try to disconnect again, press on and hold the power button on the printer for at least 10 seconds (it drains any excess power it can hold) and then try again.

  If it still does not move, the transport can be taken on something or something could be taken in this regard. This stall Transport document may help in getting it to move as it will advise where to check for jams/obstructions.

  I would like to know how it goes for you

• HP Officejet Pro 6830: print head

  print collapsed in the middle of the page.  screen says just problem with printhead.

  E troubleshooting steps in the document, itcan help solve the 'problem with printhead' question on your Officejet 6830. Most likely, you will need to contact HP for service.

• Officejet Pro 8600 Printing envelopes problem

  I have a second tray with envelopes inside. Options for printing MS Word configured to use tray 2 to print envelopes, but does not yet recognize tray 2. If Tray 1 is left in the printer, it prints on a sheet of paper even if it was said to use the tray 2. I have to remove the Tray 1 with paper in it and insert the tray 2 into a slot tray to print on the envelope. Leaving the tray 2 in position of tray 2 and removing Tray 1 is just me out of paper error.

  Hi, you cannot print envelopes of the #2 plateau.

• HP Officejet Pro 6830, model 6: print head problems

  Have an Officejet Pro 6830, model 6835.  Error message received saying this printer had print head problem.  Also the error code oxc19a0020.  Troubleshoot-carried out every day to solve the problem without success.  Reset, change cartridges, activated and deactivated (including source) and nothing has worked.  Bought on 23/04/15.  Only three months old.  Help!

  Hi, I would advise to call HP support immediately about this, as it is likely that you will need a replacement printer.

  Can you please let me know how you go?

  Thank you

  Ciara

  

• Problem with the HP Officejet Pro 8500 printer: clean the print heads each time it is turned on

  Hello everyone,

  the printer HP all-in-one Officejet Pro 8500 (A909a - product n. CB022A) clean the print heads whenever I turn it on. This problem affects any HP Officejet Pro 8500 printer, it is not a problem only of this one I bought. It is a boring bug and annoying because each power clean print heads on involves two bad disadvantages:

  1. waste of ink (each heads cleaning process consumes little ink);
  2. too much time (2-3 minutes) to prepare the printer after plugging.

  I upgraded my printer with the latest firmware available on the HP site (firmware ver. DLM1FN1006BR), but the bug is still present.

  At this point, I ask:

  1. There is a way (or procedure) to disable automatic cleaning this useless to all power on?
  2. Can we communicate with the HP engineers or tell me how to contact directly one of them to indicate the bug and request a new firmware updated?

  Please don't tell me to leave the printer on all the time or that the printheads to each cleaning power is normal behavior! Where then are power and ink savings claimed for this printer model?

  I hope that a solution to this problem. Thanks in advance to everyone will help me!

  Maintenance when the printer is turned on is normal and is required to keep the printheads in good health (not blocked). See here for more information.

  With respect to energy savings, the printer automatically goes to low power mode when the don't feel not for awhile.  It is not necessary turn the unit on to save energy.

• OfficeJet Pro 6835: Cannot print in black

  On printer 6835, no cartridegs are empty, but cannot print in black.

  Hi @Bill113,

  Welcome to the Forums of HP Support!
   
  I see that you are having print quality problems with your printer HP Officejet Pro 6835. I'd be happy to help you and don't forget to come back to this thread and check "Accept as Solution" if I helped successfully will solve you the problem. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.
   
  I understand the frustration you feel. Looks like the black ink cartridge is dirty, faulty or printhead is clogged.

  Please follow the steps in this guide:

  • Color or black cartridge isn't printing
  • Make sure that the printer is connected directly to a wall outlet (do not use a bar or a surge protector). This ensures that the printer is full on and can help this situation.

  If you have completed all the above steps and your product still has a problem, service the product.
  Contact HP for service in all countries except Asia-Pacific.
  First, check your product warranty to check your warranty printer status and then go to contact HP support to find an authorized dealer or to schedule a repair.
  Check the warranty status: http://h20564.www2.hp.com/hpsc/wc/public/home
  Cost of repair out-of-warranty printers may apply.
  What you can do, is to use the following link to create yourself a file number, then call and it can help to expedite the appeal process:
  Step 1. Open the link: http://support.hp.com/us-en/contact-hp
  Step 2. Enter the product number or select Auto detection
  Step 3. Scroll up to "still need help? Fill out the form to select your contact options.
  Step 4. Scroll down and click on options contact HP - click Get phone number
  File number and phone number are displayed.

  Hope that answers your question. Please reply to this message with the results. Thank you for posting!

• HP Officejet Pro 6835: The computer won't send jobs to the printer

  My HP OfficeJet Pro 6835 is on and it says it is connected to my wireless network, but nothing will be printed on it.  I ran the HP Print doctor and he says that he has no problem.  I rebooted the computer and the printer and also deleted and redownloaded the drivers and the software of HP.  The HP Print doctor can get her pinter to print an internal test page, but no program will send a document to the printer (for example, word, excel, adobe).

  Hello

  Lets try an other ways so that you should at least be able to print.

  (if the printer is connected with USB)

  Click START > device and printer > add a printer > add a local printer >

  Select "Use existing Port" then Virtual USB from the drop-down menu, click on NEXT, in the production list, select HP / Hewlett-packard and in the right pane, select Deskjet 6980 and finish the wizard

  OR

  (if the printer is networked)

  Click START > device and printer > add a printer > add a local printer > choose "Create a new Port" > type in the printer IP address click NEXT, in the manufacture of the list, select HP / Hewlett-packard and in the right pane, select Deskjet 6980 and finish the wizard

  Now try printing from lotus and hopefully it should work.

• OfficeJet Pro 6835: Error: there is a problem with the printhead

  I see that the only recourse for all those who, so far, should be under warranty.

  We rarely use the printer, if the error occurred when he was one month, per week and five days out of warranty.

  Someone has managed to speak to give them some satisfaction?

  Obviously, it is a known issue with this printer, and we would he probably discovered (only used a set of cartridges so far - as I said, it is not so much) if we had given him more difficult to use.

  Thanks in advance.

  Don.
  Pavilion Media Center a1610n
  128 MB nVidia onboard graphics card
  Windows XP SP3
  1 GB of memory (about to extend to 4 GB)
  Hitachi 250 GB HD sister

  Hi @WestofYouLB,

  Welcome to the Forums of HP Support!

  I see that your printer HP Officejet 6830 reports a "print head problem. I would be pleased to direct to the correct Department to help you. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.

  I understand how this must be frustrating for you, because you don't use the printer very often.

  Due to the nature of the error message on printer HP Officejet 6830, I highly recommend contacting HP to see what your options are.

  Contact HP for service in all countries except Asia-Pacific.
  What you can do, is to use the following link to create yourself a file number, then call and it can help to expedite the appeal process:
  Step 1. Open the link: www.hp.com/contacthp/
  Step 2. Enter the product number or select Auto detection
  Step 3. Scroll up to "still need help? Fill out the form to select your contact options.
  Step 4. Scroll down and click on: contact HP options - click Get phone number
  File number and phone number are displayed.

  Please reply to this message with the results. I can't wait to hear strings attached good luck!