Photosmart B109 question - display message print head problem cannot be removed

Hi all, I just bought a used B109 printer/scanner, and I can't get rid of the message on the display screen.

I bought the unit knowing he had a problem with Printhead and am waiting for a new print head, but the problem is, the language of unity has been defined in Czech by the former owner, and I want to change it to English. However, the process to change the language (press on high righ, middle left and bottom left buttons and the display screen) will not work because the display shows the message print head problem, and I can't get rid of the message.

Is it possible to access the menu, while the print head message always?

Oh, and is it possible to really connect with HP? Through their support just site ends with Q & A generic, that does not solve my problem as stated above... :-(

Hello TonyW1967,

Welcome to the HP Forums.

In fact, you will have to wait until the new printhead is installed and clear the error before we can enter the setting menu to change the language on the printer.

Here's the information to call the Tech Support of HP.  If you call in North America, the number is 1-800-474-6836 and for all other regions, please click here: click here.

Thanks for your time.

See you soon,.

Tags: HP Printers

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