HP Photosmart Premium Fax e-Al: updated Windows 10 - printer no longer works correctly - not found solutions

Windows 10 updated on my computer and I got a message to update my printer software... so I did through to tune and the HP Web site.  It does not work properly.  Ink is full, but it looks as if it was empty.  Another message said I might need extra assistance because it is Windows 10... but the site HP said that there are no solutions.  Please help!

Hi Judi5,

First try to clean the print head of the section of tools from the control panel of the printer. If once repeated cleaning still, you don't have no black but are sure you have ink you can try the following:

Tags: HP Printers

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