Cannot copy from the surface of the glass. HP Photosmart Premium Fax all-in-One, model # C410a

Hi people,

I can't make a copy of the surface of the glass of the printer. Automatic advance works great, time to take the paper and print a copy. In the past, printing from glass was not a problem. The error message on the printer says "Document Feeder Jam. Reload document, then restart of work. " The problem is that there not be jammed. I raised the lid of the printer and checked the ink cartridges, checked the paper tray and open the access to the rear of the printer.  I have an HP Photosmart Premium Fax all-in-One, model # C410a. All accepted ideas. Right now, I'm ready to start with a hammer.

Oops, I got typo in my link.  I have the fix above or you can click here.

Tags: HP Printers

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