HP Photosmart Premium Wireless disappeared

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• HP Photosmart Premium: Wireless printing

  Photosmart Premium Wireless with Windows 8.1

  Recently, when you want to print from attachment of email for example, I have to save the document, and then go to the list of documents computor, choose the document and print it.

  Why is there no direct printing of the attachment?  He was originally.

  Hi Diane235,

  Thank you for answering my questions!

  The problem could certainly be with Google Chrome, I've seen that happen before.

  I would try to print from other programs to check. Again, please try to print something just to see if the printer prints Notepad or Internet Explorer. If so, then we will know with certainty whether or not the problem is with Google Chrome.

  I hope hear from you soon!

• Extremely slow printing wireless with HP Photosmart Premium C309g-m

  I see extremely slow print speeds when printing from a Mac or a Windows XP system on a new printer HP Photosmart Premium C309g-m wireless. The printer starts printing immediately when I request a print, but it only prints one line. It will take about 15 minutes then to print the rest of the page, each print after a very long break line. Print demo page doesn't exhibit this problem, only documents of programs such as Word 2008, Safari, and Firefox (I tried firefox on PC and Mac) are affected.
  
  If I connect to the printer via a USB connection it prints very well, so this problem seems to be the only wireless printing.
  
  Printer: HP Photosmart Premium C309g-m
  Computer: Mac mini (late 2009 model) (also tried a Windows XP laptop, by comparison using the latest drivers from the HP website)
  OS: Mac OS X 10.6.2 with all available updates installed
  Method of connection: cable Ethernet connection to the router wireless
  Printer drivers: version 2.2.1 (Apple provided, drivers HP never installed as system comes with 10.6)
  Wireless router: Apple TimeCapsule (early 2009) 1 TB, honing a/d and modes of b/g on 2.4 and 5 GHz. TimeCapsule is in transition as the DSL modem handles DHCP service mode
  Encryption: WPA2 Personal, no MAC filtering or hide the SSID.

  IP addressing scheme: all addresses are distributed by the server DHCP without reservation of any kind

  The TimeCapsule is sitting three inches from the printer and the printer indicates the complete signal. Connecting the printer to the wireless network and setup of the printer on the Mac went off without a hitch. Only when you print a test document discover us the problem. The wireless network will behave as expected when you access Internet from Mac and Windows devices (tested with a laptop computer Dell XP and a MacBook with OS X 10.6.2), so I don't see any problem with the wireless network together.
  
  Attempt to use:
  1 reboot and power off, wait, restart the computer
  2 reset the print subsystem, the printer off and on again and reinstall the printer

  3. disconnect the power to the printer and let it sit for several minutes before trying to print wireless.
  
  None of them worked.

  I don't know exactly what is happening... I'll have to think about.

  Looks like you're running with the current configuration.

  Can we call this resolved?

• Photosmart Premium Fax c309 Series all in one printer Wireless Radio does not work

  Some time before, the radio on my Photosmart Premium Fax c309 series wireless all in one printer stops working.

  With a wireless network test:

  Wireless is on (but light indication only is not lit)

  wireless network card has failed

  "The wireless radio does not work.  Contact Hp support.

  Any help would be greatly appreciated!

  Thank you

  Smithb2

  Hi smithb2, welcome to the forums there.

  I saw your post on the wireless radio does not not on your model Photosmart C309.

  I did some research and came across this post in the community that seemed to have worked for others with the same problem.

  Re: Without the printer wireless radio does not

  I hope that helps!

  If troubleshooting doesn't help not solve your problem, then I would say call the HP Technical Support to see all the other possibilities for you. If you call in North America, the number is 1-800-474-6836 and for all other regions: click here.

  Have a great Thursday

• HP Photosmart Premium c309a: get my laptop to connect to my HP Photosmart Premium c309a printer wireless

  I have the installation of the printer to my wireless network and all is well with her, the wireless radio works fine on my printer as well.  I downloaded the driver to set up my printer wireless on my laptop that is running Windows 7. I also get far as he try to complete the installation on my laptop and then it tells me it failed, over and over again. I tried to restart my priner and my laptop always the same results.  It will not install my printer on my laptop using the wireless setting and there is nothing wrong with my wireless. How to operate, set up the printer on my wireless laptop.  Now when I click on it to install it, and he's looking for the printer it is estimated, becomes simply not passed to install it when I select the printer.  Any help would be greatly appreciated.

  Thank you

  Hello

  Thank you for using the HP Forums.

  Please uninstall and reinstall the software COMPLETE features, follow these steps:

  1 uninstall the software from your computer
  2. download and save the software COMPLETE features (do not install online)

  http://support.HP.com/us-en/drivers/selfservice/HP-Photosmart-Premium-fax-all-in-one-printer-series-C309/3737192/model/3737193#Z7_3054ICK0K8UDA0AQC11TA930O2

  3. install the FULL feature software "saved".

  Once you have downloaded and installed the software, FULL of features, you will be able to print and scan.

  Hope that helps!

• How to disable wireless on a Photosmart Premium printer

  I just bought a HP all in one Photosmart premium in the hope of setting up wireless in my office; Unfortunately, implementation of the company does not allow me to do and I can only put up with the USB cable. How can I turn off the wireless? I cannot find a command in the touch screen to do and don't see anything in the manual either. Thank you!

  There may be a button (under the blue light nearby).  Or it will be in Setup > network > Wireless Radio.

• HP Photosmart Premium C309g suddenly stops printing wireless

  I recently bought this printer. I've set up to print wireless. I installed and uninstalled twice b/c after about three times wireless printing, it stops wireless printing. Here is the order of events.

  (1) install the software according to the instructions

  (2) test page wireless printing, that always works

  (3) other printing things the same day wireless (works fine)

  (4) try to print something wireless as 2-3 days later

  (5) it does not. Get message of the staing HP Solution Center which is obvious: Document cannot print (duh). Through troubleshooting (Windows help). It tells me to make sure that it is the default printer (it is) and then check if it is online. It is usually not. So I choose to do the printer online (which is a sub-question, and I'm sure is related to the problem, why it keeps automatically be disconnected?)

  (6) attempt to print

  (7) message appears saying that HP Photosmart C309g-m offline (Solution Center)

  (8) read troubleshooting tips (HP Solution Center), which tells me to connect via USB to print (which annoys me because there is no available solution that tells you how to restore a wireless communication between the router/computer/printer)

  (9) which I did the first time around, but find that when I connect using the USB, it prints well. Any attempt to return to wireless printing is reflected in steps 7 and 8

  (10) check the connection of the application printer wireless network printing. Indicates that the printer is properly connected wireless. I know that my laptop is on the same network b/c that's the only one I have and my internet connection is not interrupted somehow.

  (11) get frustrated, uninstall and reinstall the printer

  Repeat step 2.

  This has happened twice already, and I bought it so that I COULD print wireless. He must be troublemaker solution Quen uninstall then reinstall the printer each time that happens (up to once a week).

  I have a laptop computer, a printer and a wireless router.

  have a Belkin g MIMO Wireless router

  I own a Dell Inspiron 1520 laptop

  I have a HP Photosmart Premium C309g (bought less than 2 weeks ago)

  I do not turn off the router or printer. Rarely I have turn off the laptop. Reset the router in the past has not helped. Turning and on the printer or the laptop in the past has not helped.

  Issues related to the:

  (1) how to prevent printing to offline on my laptop

  (2) how to restore communiucation between the printer and the laptop computer on the wireless network?

  (3) how do I keep the communication between the computer laptop and printer (and I assume that the router) to go Bye Bye?

  Thank you

  Kenya

  About what you suggest, the IP address remained the same throughout the facilities and absorption.

  However, I have thought of it. I guess that the wireless connection on the printer. I went back to the office and looked at my network settings. I needed to "find" my wireless signal. The first time that I've refreshed my wireless name does not show upward. I refreshed again and POOF! He was there! So I chose and put in my password (I think that his WPA encryption). When he finished the wireless network connection, it is printed on a network status page. Given that I printed this page so many times already I happened to have an old on my desk. I noticed that the IP address is the same (although today, I uninstalled and reinstalled again) on both forms. Anyway, when I returned to my computer (which is in my living room) HP Help Center had a giant green check mark on it and said that the printer is connected. Then I printed something and it worked! YAY! It would be great if HP put in information on the way to reconnect wireless when you get this message "the printer is not connected. Who knows maybe I needed to evacuate to understand! Laughing out loud

  So for everyone out there, if this happens to you:

  1) go to your printer

  (2) select the arrow to see the next menu. (it should be on the right side of the LCD screen, it looks like a triangle on the side)

  (3) select Setup--> network--> network wireless assistant

  (4) the printer will start to search for wireless networks

  (5) choose your network (or the network you are using...  It should be the same as your computer/laptop is on)

  (6) if it is password protected, enter the password/password

  (7) your printer will print a network status page.

  (8) your computer should "recognize" the printer on the network itself. Your HP help window can display a large green check mark (it's a good thing!)

  (9) print what you want!

  * Note I guess that you may need to do this each time the printer goes into sleep mode. Its not that boring!

  -Kenya

• HP Photosmart Premium e than all-in One (C310a) no longer print wireless

  I have a Photosmart Premium e All in One (C310a) printer/Scanner and it stopped printing via wireless network - I don't think I've changed anything on the network.  There are the following symptoms:

  1 impressions sent via wireless just sit in the queue after some time and printing status indicates error - printing.

  2. we will analyze more wireless.

  3. If I turn it on to USB connection, it prints very well.

  4. She will print a test page when insiders from the printer menus.

  5. I have downloaded and run the doctor HP Print & Scan which reported no problem.

  I am running XP Home Premium (64-bit) on my computer if it is relevant.  I also completely uninstalled and reinstalled the printer, but that did not help.  Grateful for advice on the resolution of it.

  I finally fixed that!  My router provider was completely useless, when I rang them and just declare that they offer no support for port mapping...  However, it was not the router.  It turns out it was my internet security suite (McAfee), which had decided to start the Spooler SubSystem App from blocking. By chaning this setitng to allow outgoing connections that I solved the problem and the printer work again wireless.

  Thanks for the help and advice AlwaysNeon, I thought would post the solution although case someone each reports the same symptoms again.

• HP Photosmart Premium C309g-m the wireless to a wired PC

  I have a Photosmart Premium C309g-m connected wireless to the local network, as are also several other computers (Windows and Mac). No problem here, just connect and print very well. I also have an older office (windows) connected the wired access point. How can I get the Office for printing/scanning on this unit? It seems that HP Office software doesn't give me a possibility to have the two devices connected to the access point or the two wireless. It's silly. It is a network printer, and I should be able to just connect at least with its IP address.

  What Miss me?

  What is the model of your router?  Some routers have settings that prevent communication between the wired devices and wireless.  Here Network Diagnostics can help.

• All-in-one HP Photosmart Premium C309g-m requires the password wireless

  All-in-one HP Photosmart Premium C309g-m we recently had to ge to a new Westell router for the wireless. the printer connects when we put the password but anytime the commection to the router go out it will not reconnect until the password is released. He seems to forget the password.  System indicates that the software is up to date for the printer.

  Hi ckmcgraw,

  Welcome to the Forums of HP Support! I see that you have recently changed your wireless router and now when he loses the connection, you must enter the password on your HP Photosmart C309g to reconnect to the wireless network. The reason why this could happen, it's every time, it loses the connection to the router assigns a new IP address, which would require a password for the network.

  You can set a static IP address for the printer, which should solve your password entry wireless every time, he loses the connection. See the steps below:

  • Print a network from the front of the printer Configuration Page. Note the IP address of the printer.
  • Type this IP address into a browser to reveal the internal settings of the printer.
  • Choose the network tab, then wireless along the left side, then on the IPv4 tab.
  • On this screen, you want to set a manual IP address. You must assign an IP address outside the range that the router sets automatically (called the DHCP range). If you do not know the range, change the last set of numbers (those after the last '.') 250
  • Use 255.255.255.0 for the subnet (unless you know it's different, if so, use it)
  • Enter the IP Address of your router (on the Page of the Network Config) for the gateway.
  • Enter for the first DNS 8.8.8.8 and 8.8.4.4 for second DNS. It's Google DNS. You can choose a different external DNS if you wish.
  • Click 'apply '.

  Please let me know the result, I hope this helps!

  Thank you

• HP Photosmart Premium C309 wireless, can't print emails, but all the rest print on HP laptop

  I can print anything on my HP laptop, but I can't print emails from my wireless HP Photosmart Premium C309. What could be the cause?

  OK, the printer is connected to your router fine, so the problem is probably in your PC.

  I recommend you to uninstall the HP software (with uninstalling HP), reboot, then download the latest version of the software for your printer from the "Support & drivers" link at the top of this page.

• Need instructions for ethernet to wireless for HP Photosmart Premium Fax C410

  The ethernet cable from my office to the printer continues to fall out of the back of the printer if I want to switch to Wi - Fi. I can't find any instructions from the ethernet to wireless access to a printer HP Photosmart Premium Fax C410 already on the network.  It works well with my laptop.  My office has an external USB wireless connection.  The office is a HP Pavillion Elite with Windows 7.

  Hi jlql,

  Follow the instructions in the document below to connect the printer to your wireless network.

  http://support.HP.com/us-en/document/c02205010

• HP Photosmart Premium C309g-m: wireless

  Having trouble getting the printer to connect correctly and printing at a normal speed. Printer is connected to Arris TG862G-CT of Comcast with password intered in. The printer prints extremely slow.

  Is the TG862G - CT compatible with the HP Photosmart Premium C309g-m Arris?

  What should I do to have a printer?

  There is a driver update published on 2014-08-20, Version14.8.0. This can help my printer problem?

  After trying to make the Arris TG862G-CT router I have it go back to Comcast for a Cisco DPC3939. The new Cisco router attached to the printer and works a lot. Printing at a normal speed.

• Photosmart Premium c309a series - will print but scanning and fax are not in printers and Fax preferences

  Any expert out there?

  I already posted this problem.  I deleted Photosmart Premium C309a [OEFC74} of the preference of the "Print and Fax" system on my desktop Mac running OS 10.6.8.]  I deleted it to correct a mistake, "Printer offline", when the printer was offline but would not.

  I then added in Photosmart Premium C309a as instructed.  He has fixed the "printer offline" problem, but now the scanner icon disappeared from "Print & Fax" and I cannot scan documents.  I've always had to scan from my computer, not the printer itself, but I've lost this ability.

  Before deleting the printer in the printer list, I had two icons of the printer: Photosmart C309a series [OEFC74} and Photosmart C309a [192.168.1.5.]] (Fax) listed.  Now, I have one with a different designation, simply Photosmart C309a series.  I had to spend two laptops to this designation of printer in order to print using these laptops (all Macs).

  The all-in-one printer is connected wireless via a home network using a wireless router.

  HOW to bring back the ability to scan?  I spent hours on this forum without finding a solution.

  Thanks for any help.

  Radio of your printer may have indeed failed, and it is not uncommon with this model.

  Try to reset it to put off the printer, then hold him down # and 6 keys while and for a few seconds after I turn it back on.  If the radio is just when, this should fix it.  If she suffered a hardware failure (such as a circuit board) cracked, this will not fix it.

  With this model, you can also connect it to your router with an Ethernet cable and have the same functionality available for all devices, including those who have connections to your router wireless.

• Printer HP Photosmart C390a - wireless radio does not

  I need help with my HP C390a Photosmart Premium all-in-one printer. Suddenly, the other day he lost, it's a wireless connectivity and I have tried everything I can think of to get it to work - printing and Scan doctor, uninstall the printer and reinsert (2 or 3 times), re-starting the PC, the modem-router and the printer etc several times and nothing works. The printer will print when connected by USB but I have run the wireless network Test and it shows that the "Wireless is WE ', but the ' Wireless works is to FAIL. This explains why I can't get the Wireless Setup Wizard to work. She is saying that he is now "looking for wireless routers", but just keeps looking forever until I have cancel it. Also the small wireless icon which was on the home screen of the printer in the top middle (next to the bluetooth icon) has disappeared. Although mysteriously, small blue wireless light on the far right of the keyboard printer stays on. In any case, I really like this printer but I need a wireless, wired not only, so I would appreciate any help I could get with this problem.

  Oh, I forgot to tell you, I also can I made things worse by selecting two default settings of the printer (when nothing else worked), they were: 'Restore the default network settings' and under Tools "restore default settings".

  Here's the rest of the details on my PC-

  I have a hp Pavilion dv6 - 2057cl computer laptop running Windows 7. Our internet provider is Bright House and we have a cable/modem that works well with this printer for the last 3 months.

  As I said, any help will be appreciated.

  Thank you.

  Hello Carol_in_FL,

  Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the Forums of HP, I would like to draw your attention to the Guide of the Forums HP first time here? Learn how to publish and more.

  I understand that your wireless network no longer works on your Photosmart C309a. In the report, it seems that the wireless radio is not working.

  I suggest you then call HP Technical Support to see other possibilities for you, as a replacement or a recovery.

  If you call in North America, the number is 1-800-474-6836 and for all other regions: click here.

   

  Kind regards