Photosmart Premium c309a series - will print but scanning and fax are not in printers and Fax preferences

Similar Questions

• Photosmart Premium C309a series: full system restore fails to translate by scanning HP operation

  I've had recently have my drive hard iMac replaced. After performing a full restore of the Time Machine backup system, I found that HP Scan does not at all, despite the printer itself its other tasks normally. This means that ABBYY Fine Reader also does not work with HP Scan as his "calling application.

  I use Mac OS X 10.6.8 and run Apple Software Update and downloaded all outstanding HP software. Before my drive failure hard HP Scan worked fine. The complete restoration has installed the version that I have been ongoing now, 2.4.1.

  In order to get the Scan software of course I downloaded originally the complete package of HP in order to configure its features-however, the current version of the printer driver is 4.1.2.

  In the error window that appears when I try to start HP scanning, it seems that the problem may relate to profiles of scanning HP is not loaded into the library folder. However when I look I am not able to determine if something is missing. I suspect that they are there, but is not being recognized.

  As I already have all the software to operate the printer features, why should I repeat the download for the HP scan and the scan function operate again?

  Hi again Gemini02,

  And thanks for your tips.

  Since your post, a new range of printers HP software update became available through Apple Software Update: version 2.16.1

  I don't know what it was, but I am now at a point where all the functions of printer that I trust work once more... In the case of HP scanning, maybe it's my imagination, but it seems with a slightly better interface than before. Still I had to push it in service by going to Mac OSX system preferences / Print & Fax / Scan / open route Scanner; because initially he said he was not available because he was using another application it - but once I did it, HP Scan can be launched independently and worked well.

  Also printing black text seems to behave normally now - also PDF files.

  I'll click on "Accept as Solution" so thanks for seeing me through this issue.

• HP Photosmart Premium C309a: uninstalled the driver, but can't re install even on HP C309a

  My device cannot scan and there is an error (could not insert the screenshot error). As recommended, I did uninstall the driver and appeared to be successful. But re - install is the problem here, first I downloaded the race online, saved, driver (PS_410_C309a_Net_enu_140_047) & files were extracted. From the beginning, it seemed ok, but he continue recyling process of installation from the beginning until the re - start the computer. After the re - start has finished he will repeat the same process and it will eventually re - start the computer again, and there is no end here, I guess.  It's very frustrating.  I tried stuffs as suggested in the forum, such as the execution of net user administrator / Active: Yes, but nothing helped. Also, I tried using journaling to change user, the unsuccessful outcome. Help, please

  Hi arguegar,

  Thank you for your answer!

  Please, try the following steps in this order:

  • Uninstall the software. Uninstalling the printer software.
  • Unplug the printer USB cable.
  • Clean boot the computer. How to configure Windows XP to start in a "clean boot" State.
  • Disable Security Center. Windows XP - disable Security Center
  • Create a new user account. To add a new user to the computer
  • Reinstall using the HP full feature software and drivers. HP Photosmart Premium Fax C309 all-in-One series full feature software and driver. (Wait for the software to tell you to plug in the USB printer cable).

  I hope it's useful!

  "Please click the Thumbs up icon below to thank me for having responded."

• HP Photosmart 5520 - can print but scan and copy the work of doesn´t

  Hello

  I just bought a HP all in one Photosmart 5520. It works fine as a printer, but when I scan or copy I get a 'white' scan / paper in white. And Yes, the text on the paper was facing the Analyzer anyone know whatcould wrong?

  Thanks for the reply AndersRH.

  Sorry to hear about the issue. Because it seems to be a hardware malfunction, I suggest you call the Tech Support of HP. They may be able to give two options for replacement or trade in options.

  If you call in North America, the number is 1-800-474-6836 and for all other regions: click here.

  Take care

• HP Photosmart Premium C310 series will not power

  Printer hp photosmart premium C310 went offline and will not print. Usiing Window 7 64-bit OS. Had no problems until I tried to print the other day and a message came saying printer has been disconnected. I tried printer, computer and router wireless off. And reinstalling the printer software. Now when I try to activate the printer back on it's stuck at the 'initializing' on the printer screen. This process has removed the printer from my computer and now since the printer will feed properly, I can't reinstall it. Help, please. I need my printer ASAP for my college courses.

  With the current of the printer, unplug the power cord from the wall outlet.  Wait 10 minutes and plug it back and check.

• Photosmart Premium c309g-m: cannot print from word and excel files

  Hello

  My question previous (25/02/2016 09:44) problems with the HP Solution Center has been resolved today - I can open the program and I can scan.

  But now I can not print word and excel files - the paper is completely empty. I can print emails from google, but they are difficult to read.

  In Control Panel, devices and printers, I have until now had a HP printer: HP0BAC44 (HP Photosmart Premium C309g-m) but now I also have the printer: HP Photosmart Premium C309g-m (Standard). Who would have something to do with the problem? I tried printing from two of them, but the result is the same as mentioned above.

  Can you help me please?

  Thank you

  Peter S.

  Hello

  Bought a new printer (Envy 5646), and all my problems are solved.

  Thank you

  Peter S.

• HP Photosmart Premium C309a: Uninstall HP Photosmart Premium C309a

  Could not parse.  Lost all the icons on the desktop for HP.  Have been able to print but nothing else.  I went back to programs and features and uninstalled everyone individually, but no mater how many times I try, the main (all-in-one driver software HP Photosmart Premium C309a 12) won't go away.  I went to the printers and deleted this screen printer, but it still lists the printer under programs and features.  Part of the sequence of uninstaller gives you the option to remove "all HP products" or "choose individual products." "  When I go where it is supposed to be a list of the programs/products hp, it is listed.  How can I get rid of the HP printer in programs and features?

  Hello @Mucho, greetings!
  
  Thank you for visiting the Forums from the HP Support! It's a good place to find the help you need, other users, HP experts and other support staff.

  I appreciate that you try to uninstall your C309 printer. I would like to help.

  We will try to completely uninstall the program from the printer using Microsoft Fix tool. Go to http://hp.care/2dHImNI and download the patch tool and click on 'Run' or 'Open' and then follow the steps in the program install and the resolution of problems uninstall.

  When the drivers are uninstalled, go to http://hp.care/2dTCeH1 to download and install the printer drivers.

  Let me know if that helps!

  See you soon

  Please click on 'acceptable' on the post that solves your problem to help others to find the solution. To show gratitude for my help, please click the 'Thumbs Up icon' below!

• HP Photosmart Premium C309a - LCD not working not

  I have a HP Photosmart Premium C309a AIO that print, copy and Fax perfectly except that the LCD gradually deteriorated to the point where it now seems almost completely white with virtually nothing readable, which makes this much less usable device. Can I replace the LCD screen? A replacement LCD can be ordered and replaced by a user?

  Thanks for more information on this.

  Dave Waters

  Hello @dmwaters138,.

  I would like all my best to help you with questions you have about the LCD screen on your HP Photosmart Premium all-in-One Printer.

  Unfortunately the LCD screen on the printer is not a part, you can order and replace yourself, however I have some suggestions for you to try to see if you can restore the functionality on-screen.

  You have the printer connected directly to a wall outlet or a surge protector or power bar? Even if you have used a surge protector/power bar this whole time and you feel that this is not the case, please connect to a wall outlet so that we can eliminate the source of energy as the primary cause. Questions when it is connected to an uninterruptible power supply/Strip/surge protector power
  In this document you will see, QUESTION: questions or problems may arise when a HP LaserJet printer is connected to a UPS (UPS), a power strip or a surge protector
  ↑ This is not limited to the Laserjet printers.

  Please answer and let me know if this was helpful.

  

• Photosmart Premium C309a All in One not no projection in devices and printers in Windows 7 x 64

  I just installed my HP Photosmart Premium C309a under Windows 7 64 bit and noticed something perculiar. I can print from programs, but when I go to the "devices and printers" in the menu start, the printer is not there. If I try to add the printer via the "Add a printer" feature, he just wants to another printer for her. Not a show stopper, but weird. Hope this can be resolved if the printer is no longer available in Windows 7.

  It seems that you have installed the C309a in a network configuration. There is a document that describes how to access print through devices and printers below settings link. This article describes how you can access your device through the PC peripherals and Pinters icon settings.

  HP product icon is missing from devices and printers after a Network Installation in Windows 7

  If you have any other questions please let me know.

• Impossible to print a Web page using photosmart premium c309a using Internet Explorer 9.

  I just installed Internet Explorer 9. Now, I can't print a Web page using my network photosmart premium c309a. I also have a Photosmart c6250 networked and I peut print for her. What gives? Am I missing something? I know that this is a known problem by searching the problem and Windows solution does not help.  I have no problem with the c309a print when I go to the internet, it's just a problem of Web page with IE9.  All/any help would be appreciated.

  HP helped me by making me install a different driver. Download and install the printer driver 6980. After installation, go to the printer properties and add a new Standard TCP/IP port and use IP address for the c309a.  I don't think I'm missing something, but I received the information from their chat support.  Then, when you want to print from IE9, choose the 6980 printer (which is actually the c309a printer).  This HP support doesn't help.  You must talk to a living person who knows something about printers.

  I hope this helps.  In fact, I switched to Mozilla Firefox as my default long ago, and it works very well with the c309a printer.  I only got this solution because I could be chatting with them on another printer and I mentioned that I could not print from IE9.

• Photosmart 4700 all in one print but not scan

  My photosmart c4740 (all-in-one) printer will print but not scan

  Hi Donpaladino,

  1. What is the installed operating system on your computer?

  2. what happens when you try to scan documents?

  3. you receive an error message?

  I suggest you to follow the steps and check if it helps.

  Follow the steps in the link and check if that helps.

  HP Multifunction printers - I can't scan in Windows using the HP software

  If the problem persists, you can also check out the links and check if it helps.

  Scan and send (e-mail, send to folder, digital transmission, etc.)

• Photosmart Premium C309a print only the first column of the Excel worksheet

  Photosmart Premium C309a print only the first column of the Excel worksheet

  Hello

  I see you are having a problem printing to an Excel document.

  I suggest you install a default substitution such as the jet pilot desktop 990 c driver.

  You can follow this thread of Shane, who will show you how.

  After that, you can try printing again from Excel.

• HP 2575 will print but not scan images or text

  My all-in-one HP Photosmart 2575 will print test pages and print on my Vista PC network. But it will not scan now photos or documents. Instead, it displays:

  

  I've restarted HP Solution Center.

  I restarted the PC.

  I uninstalled all HP and re-installed AIO_CDB_Full Network_enu_NB.exe programs. Twice.

  I ran HP Scan and the doctor of printing. She operated the scan head, but HP did not produce a .jpg file or a .txt file. He then tells me to download and run scanjet_vista_tablet_patch.exe. Yes, I did.

  The 2575 continues to print in the normal way, but if I try to scan an image or document, it always reports "an unexpected internal error.

  Where can I get out of here, please?

  The problem it is necessary is related to the fact the wrong dll.  The way to fix is to replace the wrong with the right dll.  The post below is measures to solve this problem.  The first message in the thread's brand as the solution and everthing inside is good except for a part of step 5.  Fortunately, the expert has noticed the error and posted corrcted steps in the fourth post of the thread.  Let me know what happens.

  HP Solution Center does not record the scanned files

• Photosmart Premium c309a black print green on photo paper / CDs

  Got a Photosmart Premium c309a.  Bought in early 2009.  When I print on normal paper, photos prints fine, but when I print on paper photo, all black prints with a green tint.  This is regardless whether if I said that I'm printing on photo paper or not. When I print to CDs, black print blue.

  I have correctly printed on two media before but recently had this problem.  Colors are progressively worsened recently before arriving at this point.

  I use Windows 7.  Updated the drivers and software but still no joy.  Latest version of the downloaded driver / software for my Mac but the same for photos and the CD.

  I did about 5 cleans through the Toolbox print head and replaced HP black ink cartridges (both black and Photo black).  Currently have more than half full for each black cartridge.  Other colors are not empty but either.   Also tried the print head with water for rinsing after its withdrawal.

  I did a diagnostics page.  The black bar Photo is not printed at all.  However, further down on the page, the photo black ink level indicator prints OK (assuming that really aid black photo).

  Everything prints fine so I can print documents and images as long as it isn't on paper photo or CD.  I bought the printer mainly for CD printing features.

  Is - this weird color problem with the printhead fault?  Could replace solve this (someone tried?)?  A replacement would put me back £26 so I wanted to ask first.

  Thank you.

  I suggest you soak the printhead, as described in the post here.

• 4630 HP for Mac: HP 4630 for Mac printer will print but no departure will scan

  4630 for Mac HP printer will print but will not scan. New & installed software that recognizes the print configuration and computer. When ask to scan get message see this "scan to PC". Can't find where to put "scan to computer".

  Thank you

  Hi @venny1,

  Welcome to the Forums of HP Support!

  I see that you are unable to scan to your Mac computer. I'd be happy to help you and don't forget to come back to this thread and check "Accept as Solution", if I have successfully helped solve you the problem. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.

  To activate the scan of the computer, see the procedure below:

  Restart devices and check the settings of scanning driver

  Restart the computer and the printer can restore the connection scan options analysis, and then check the settings for scanning on the Mac.

  1. Turn the printer off.

  2. Make sure that the printer power cord connects directly to an electrical outlet and not by a limiter the power strip or surge protector.

  3. Close all programs currently running on your computer, and then shut down the computer.

  4. Turn on the printer.

  5. Turn on the computer.

  6. On the desktop, double-click Macintosh HD, click Applications, click the Hewlett-Packard or HP folder, and then double-click the HP utility.

     NOTE: If the HP utility is not in the folder, go to the step install the software for your printer HP.

  7. Under scan settings, click Scan of the computer, and then make sure the enable scanning to computer checkbox is selected.

  8. Try to scan.

  If the error persists, proceed to the next step.

  Follow all the steps in this guide, if this problem persists:

  • HP printers - WIRELESS card Scanner is lost (Mac)

  I hope this information is useful. Please reply to this message with the results. Good luck!