HP Probook 450 G2: New laptop freezes for a while

Hello, I bought a new laptop recently updated drivers etc using SoftPaq, but noticed this laptop froze for a few seconds with the HARD light drive was completed. so it kept getting worse with time. the first time it happened while I was playing a game (Assasions Creed iV) since he me so much worse that the laptop started crashing, I did a test of diagnostics from the BIOS, he ddint the LONG DST test. so I went to the store I got it from and they said that the HARD drive is damaged and only 3 months elapsed since the purchase you can not replace the HARD drive, so I bought a new 1 to HARD drive...

now, I'm skeptical, I did the test of HARD drive in detail, he passed both the test BUT I ALWAYS FACE THE PARTIAL FREEZE while installing any program or any opening firefox, or at random times / programs it would completely, freeze the mouse move but nothing else, and the HARD drive light will be filled with white on.

I would like to know if it's a hardware problem or a driver ISSUE. How noticed?

I have been informed that all information must I will share in detail

Thanks in advance

(my first time never ask support :/)

Hello

HP Probook 450 G2 is a business laptop, you will be able to get best solutions your model if you contact the business forum.

Here is the link.

HP Enterprise Business Community

It could be that useful...

Tags: Notebooks

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