HP ProtectTools, credential manager does not recognize my identity on pc notebook nc6400

Yesterday I started having a popup of the fail-safe whenever I started my computer saying:

Your basic user password will expire in 7 days click here to reset your password.  I tried to reset but could not remember the password, so with three unsuccessful attempts, I had the left one and if I am wrong the fail-safe would lock me up.  So what I did was I went into COMPUTER CONFIGURATION and I reset the TPM security built into the factory settings and it worked.  When I started my computer I had the popup of HP ProtectTools embedded security should be initialized, then I've initialized (this time I wrote the basic user password), but when I tried to open a session Manager credentials using my password of Windows (Windows XP) I got the following error message :

The system does not find the specified user identity.  Please check that the user name is correct.  If the problem persists, contact your system administrator.

I tried to change my Windows password, but that didn't help.

Another thing, in Event Viewer, event ID is 1702 and the description reads as follows:

The identity of the user sent was rejected

user: (my name and the computer name)

Error: (0xC5160201) the specified user is not registered in the system.

Your laptop is a company/business model. I would recommend this ad in the Forums of HP Enterprise Support for better coverage.

You can access support at the following link enterprise forums.

http://h30499.www3.HP.com/

Tags: Notebooks

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