HP r-062tu: key pad is loose

I recently bought a laptop but unfortunately after a month or two keys on my keyboard started loose even if they are not much loose but I feel uncomfortable by the keys, I thought to call the customer service but my keys are very loose and I don't think they would help. Can anyone suggest a solution.

Hello @jeevansai502,

Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums, I would like to draw your attention to the HP Forums Guide first time here? Learn how to publish and more.

I read your post about the problem of keyboard and wanted to help you!

For starters, can you provide me with the product number of the laptop?  Here is a link that you can use that will help you find your model and product number:
How can I find my model number or product number?

Also, can you provide me with a little more information about the issue you have with the keyboard?  Are you indicating that they keyboard itself becomes loose, or that some of the keys become loose?  Sometimes, it is normal for the keys become looser with use.  It is simply the process of breaking - in the keys.  Forward to your response.

Please let me know if this information helps you solve the problem by marking this message as 'accept as Solution' , this will help others easily find the information they seek.  In addition, by clicking on the Thumbs up below is a great way to say thank you!

Have a great day!

Tags: Notebooks

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    Welcome and thanks for posting your question on the Forum of Support HP

    It seems that you are having problems with your laptop keyboard.
    We will surely help you with that.

    Let's start with a question:
    1 was there any liquid divided on the laptop keyboard
    2. are there as no dust settled on the laptop keyboard
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    Troubleshooting:
    Step 01. Click the Start button and select Control Panel
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    Step 03. Right-click on PS/2 Standard Keyboard and click on uninstall
    Note: This driver will settle again automatically on your laptop
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    Step 10. Use the arrow keys to say 'YES' and press enter
    Step 11. Now press ESC/ESC. Save Changes and Exit - Yes
    Step 11. Now, please wait until the unit load the Windows operating system

    If the problem persists, please check and verify if an external keyboard works very well with your laptop

    Note: Please click on the troubleshooting steps mentioned link below to learn more

    http://support.HP.com/us-en/document/c03738933

    Hope this helps, for other queries in response to the post and feel free to join us again
     
    * Click on the button white Thumbs Up on the right of say thank you *.
    Make it easier for others to find solutions by checking a response "accept as Solution" if it solves your problem.
     
    Thank you
    K N R K
    Although I am an employee of HP, I speak for myself and not for HP

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