HP series 8500 909 printer offline

Similar Questions

• OfficeJet Pro 8500 909 a will not be re - install Mac 10.7.5

  I am very frustrated with this issue, I'll have. Here are the bullets:

  • Running Mac 10.7.5 (Lion).  Printer is connected to this computer through the USB port.
  • Has started to receive messages on my all-in-one HP OfficeJet Pro 8500 909 a scanning would work not and check the documentation for the aid.
  • While looking online and through some troubleshooting, I deleted my print printer to attempt to reinstall fees.

  The main problem I encounter is that I can't seem to re - install this printer no matter what I try.  Here's what I tried...

  • Tried to launch the HP (ver 2.3.15) CONFIGURATION UTILITY and DEVICE MANAGER HP (1.5.8) that was installed on this machine for the printer.  When going through the Setup utility, my device is not seen, so it is considered for a screen and then I invited me with a message that says that my device is not supported by the installer and I had to go to hp.com/support for more help.
  • When I go through SYS PREF > PRINT & FAX and try to click on the '+' to add a PRINTER, the printer never shows in the choice of 'default' as being same / connected.
  • When I go to find help on the support site, the indications only can I find tell me I should use for the Lion, update the Apple software to download the latest update (which I'm sure has already downloaded on this machine in the past).  Tried to restart my Mac, reboot and disconnect all the wires between the printer and Mac, to see if it would work the update of software this printer is connected.
  • I scoured the HP website to try to find the "utility installation hp for lion" install file, but it doesn't seem to be available as a manual download - each direction pointing right back on software updater.

  It is where I am at-I feel like I'm stuck in this small black hole where I can't use the HP Installer on this machine b/c it is too old and I can't download something 'new' of Apple Software Updater.  I did go to the Apple website and download the drivers for Mac OS x Mountain Lion & Lion. I have installed for this machine, restart and still nothing that shows this as a connected USB printer.

  Help, please.

  Chad

  Hi chadkafka,

  Follow the steps below

  1. check that your USB cable is good using a new

  2 open the system preferences and then right-click in the white area open. Select the Reset printing system

  Note: If you have installed other printers this will remove all printers in the print queue.

  3. open utility disk, then on your hard drive. Click on repair disk permissions

  4. connect the USB cable to a Mac and then select now, when it asks you to install the printer

  5. click on the apple icon Mac in the upper left corner and then run software update to reinstall the printer using the ASU.

  Let me know if you get the printer installed successfully?

• Troubleshooting printer offline

  Printer offline can be resolved in 2 ways.

  Quick fix: reboot the router, restart the printer & computer

  -printer offline error can happen again if the router has a dynamic IP address (most consumer routers using dynamic IP)

  Permanent solution:

  1. print and evaluate a network configuration page (steps are to hp.com)

  2 make a note of your IP address of the printer from your print network configuration page

  3 assign your product HP one static IP address:

  Open a new Internet browser window, type the IP address of the HP product in the browser address bar and press ENTER. A web page is displayed, indicating the internal settings of the HP product

  Click the network tab, click the Wireless tab, and then click the IPv4 tab (the menu path may be slightly different, depending on your model of HP product. A new settings page.
   
  Set a manual IP address: your router assigns an IP address within a certain range (called the DHCP range). If you know what is the DHCP range, set an IP address in which the last set of numbers is outside this range, but no more than 254. Keep the first three sets of numbers even. If you do not know the DHCP range, select a high enough IP, like 250 (again, for the last series of numbers). For your router's DHCP range, contact your provider of Internet Service (ISP) or wireless router manufacturer. (USE THE ROUTER CHEAT LIST BELOW)
   
  Subnet address: use 255.255.255.0, unless you know that it is different, in which case you must use this number.
   
  Set the gateway address and the first DNS: enter the IP Address of your router (can be found on the Network Setup page or the wireless network test report).
  Note: Leave blank DNS
   
  Click on apply. The screen is not refreshed. If you have changed the IP address of the HP product of what you typed in your Internet browser, you will need to type in the new IP address to access the HP product. If you have not changed the IP address of the HP product, wait 30 seconds after clicking on apply and then click on the button refresh of your browser.
   
  Print another network setup page (or wireless network test report) of the Control Panel on your HP product to verify that the address IP of the product is that you have assigned.
   
  Turn off the wireless router. If the wireless router does not have a power button, unplug the power cord on the router to turn it off.
  To turn it off, press the Power () button on the HP product.
  Turn on the wireless router. If the wireless router does not have a power button, reconnect the power cord to the router to turn it on.
  To restart, press the Power () button on the HP product.
  If you have changed the IP address of your HP product in step 4, then there could be an additional step necessary, depending on your printer model (this step applies only to Windows users):
  Find the HP folder:
  Windows XP
  Click Start, click all programs, click HP, click the folder for your HP product and then look for an item called update IP address.
   
  Windows Vista or Windows 7
  Click on the Windows icon click all programs, click HP, click the folder for your HP product and then look for an element called update IP address.
   
   
  If the updated IP address entry is not present, so no additional steps are required.
  If the IP update is present, click it and enter the new IP address that you entered in step 4.

  Router cheatsheet:

  D - Link router IP: 192.168.0.1
  PW: [leave blank]
  Login: admin
  Beach DHCP 100 to 199

  Router Linksys IP:192.168.1.1
  PW:admin
  Log: [leave blank]
  Beach DHCP 100 to 149

  Netgear IP:192.168.0.1 router
  PW: password
  Login: admin
  Range2 DHCP to 254

  The Apple router IP: use "Airport utility".
  PW: public
  Log: [no]
  Beach DHCP 2 to 200

  You can also use Hp Print Diagnostic Utility in the HP website, but the best & permanent resolution is to assign static IP printer.

• FOJ 8500 909 g will not fully install, not accessible from the computers in home wireless network

  I bought an Officejet Pro 8500 909 g which worked well on our home network for 18 months.  Desktop is 32-bit Windows 7 with a USB cable.  Two wireless devices are 64-bit Windows 7.  Printer suddenly has not recognized the cartridges and frozen with the message "problem with the ink cartridge.  Called HP (unassisted) and tech support of holders of the contract of service - without help.  They sent a refurbished (even) model which I can't install on USB or wireless connection completely.  Yesterday, I was able to print at least one 3 machines on the network (not every machine wireless).  Today, I can not print even the USB device.  5 days lost uninstall then reinstall the printer software, router, etc.  Connected wireless network.  Printer says it is on the wireless network.  HP Solution center is not accessible because the "printer is not completely installed. Help?

  Hi EWQuince,

  The information you have given it seems that the printer is not on the same network as the computer. If the printer was on the same network as the computer, the IP address would be 192.168.1 instead of 192.168.33. You must run the printer Wireless Setup Wizard and make sure that you connect it to a network, the computers are connected. Once you have the printer connected to the same network all your problems should be solved.

  To connect to the wireless network

   

• DeskJet 3510 will print offline immediately when Windows wireless

  With my brand new HP DeskJet 3510 series, the wireless installation completed "successfully" on windows 7 x 64. However, the first attempt to print immediately-even a test page - sends the printer offline. It will not go online again. But it prints well wireless from a Mac. Any ideas? I tried all diagnostic - windows and HP tools. On time 4 right now. Thank you!

  Dear neonskeleton,

  Thank you for your help and advice. Knowing that MacAfee firewall settings could cause the symptoms that I saw was the key to the resolution.

  (1) launch McAfee Security Center (version 11.6)

  (2) under the featurestab, select Web and Email Protection

  (3) in the options that appear, click firewall.

  (4) in the options that appear, click Internet connections for programs

  (5) in the options displayed, choose Spooler SubSystem App

  (6) with the selected item, choose Edit

  (7) change 'Access' to the outgoing
  (8) Chooe Save, then on quitMcAfee

  Hope this helps the next person.

• OfficeJet Pro 8500 a: printer no longer works after reset wireless network

  OfficeJet Pro 8500 has, MacBook Pro, running the Mavericks.

  For 3 days, when we added a password and blocked our router wireless (modem ATT UVerse), our printer is "offline" print jobs queued, but do not print.  When I go and check it says "printer offline".  Or in the print queue, it is something like "looking for printer."

  He worked briefly when we found a power cord and plugged into the laptop, but will not work wireless, which he did before.    No changes except to repeat password for the network.

  I have the manual and you have turned off everything, then return in the order recommended (router, printer, then laptop).  Always offline.   Can someone please?   Thank you!

  Hello @LindaGrace,

  Welcome to the Forums of HP Support!

  I understand that since to add a password to your wireless router your HP Officejet Pro 8500 has e-All-in-One Printer not communicate wirelessly with your computer Mac OS X 10.9. I would like to help you today with this problem of wireless communication.

  Now, make a change to your network, as an addition to a password or change a password, translates into having to reconfigure your printer on the wireless network. At this point your printer is to be 'blocked' access to your network wireless because of the change you made. To correct this problem, you simply raise the Setup wireless for your printer to "say" the printer network name and password. Once the wireless installation runs successfully all will continue to work for you according to the normal.

  To run the Wireless Setup Wizard on your printer, please follow the steps below.

  1. On the touch screen of the printer, press the right arrow key () to display the second navigation screen.
  2. Press network () to open the network Menu.
  3. Touch Wireless.
  4. Press the Wireless Setup Wizard, and then press continue.
  5. Please wait while the printer is looking for the routers that are nearby. Appears in the menu Select Network (SSID) .
  6. Scroll the list of network names until you find the name of your network.
  7. Tap the name of your network.
  8. If you are prompted, enter the WEP or WPA key. This is the password for your wireless network. The password is case-sensitive.
  9. Wait for the printer to connect to the network

  -Source

  Once your printer is connected to your network again, please try to print. If printing still fails, you need to add the printer to your Mac because of the connection of network new printers. Please follow the steps below to add the printer to the Mac.

  1. click on the menu of Apple , then Preferences System.

  2. click on Print & Scanand then check if the name of your printer appears in the printer list.

  3. If your printer is already listed, remove and re-add the printer to check the communication with the Mac. Click on the name of your printer, click the minus sign (), and then delete the printer

  4. click on the plus sign (), click Add a printer or a Scanner, click the name of your printer

  5. click Add to add the printer to the list.

  Now that the printer is properly configured on your network and added to the Mac, please try again to print wireless.

  Please reply to this message with the result of your troubleshooting. Good luck!

• HP 3520: Printer offline

  Here are some of the things I noticed

  (1) I get the following message: HP Deskjet 3520 series class driver is offline now

  Also the print queue is formed on the "HP Deskjet 3520 class Driver" and not on the printer "HP Deskjet 3520"

  Thanx

  Hello

  Please download and run the HP print and Scan Doctor www.hp.com/go/tools

  .

  If the problem still exists, then proceed as follows...

  -Unplug the printer from it so connected PC via USB, remains OFF the printer.

  -Uninstall the printer software.

  -Restart the PC.

  S ' Please, download and run the Installer printer HP www.hp.com/go/tools

• I don't have a place to uncheck "use printer offline"

  My printer is offline - it's a jet of HP pro 8500 wireless desktop. I have Windows 7 Home premium. Each supposed to answer uncheck 'use printer offline' BUT I don't have that option when I right click on my default printer.

  Hi Canufixit2

  I would say to post this question on the forum Windows 8 rather than Win 7 one if you are looking for more answers ;)

  Suggestion above (to check on both computers):

  • Click Start, point to settings, click Control Panel, and then double-click Services.
  • On the list of services , click the remote procedure (RPC) call Serviceand then click Startup.
  • Under Startup Type, click Automatic, and then click OK.

  d. do the same for the print spooler service

  e. is your network discovery service works as well (if not is not implemented as noted above)

  I hope this helps.

  Muzzy

• HP Officejet pro 8500 a prints the endless stream of white leaves unordered with a character on them

  My HP Officejet Pro 8500 worked until about 2 weeks ago (it's around the age of 3 months).  He started printing constantly (a period that some documents are sent to the printer - I want to be clear, that is not in what concerns the documents ORDERED from any of the computers).  It prints a sheet of paper with a D in the first place of character in the upper left corner, then spit out the paper.  It keeps going until it is out of paper.  The only way to stop it is 1) turn off 2) continue to press the button "Cancel printing" (every 5-10 seconds) or 3) taking the paper.  Of course, it's annoying because while he was in fact trying to print a document (which comes out fine), it must load the fresh paper and lose several pieces so that the printer continues it's freak out before you print our document ORDERED.

  Spent nearly 2 1/2 hours on technical support yesterday - it took 2 hours to MAKE IT CLEAR that the printer was PRINTING ON it's OWN.  Technology has always tried to "correct" the documents I feel (which are very GOOD, as I said).  Finally, I was told that a technician at a higher level should remember-, but looking at it through the forums, it seems that it's an empty promise and no point in waiting for assistance.

  Any suggestions?

  Well, as usual with something technical, my trip was winding and fraught with frustration.  After my post yesterday, I found some other threads containing possible responses.  Thanks, PrintDoc, for your suggestion and I'm sorry but I didn't see in time to try it.  Although I did reset hard on the printer (disconnect while it was expected from one day to the next, then re - plug inside), who had not helped.  The tech had me also unplug the printer, press 16 times, then re - plug again.  These patches did nothing.   Here is what happened:

  See another post about printer problems, the solution was to change the printer port - so I started with that.  I had the printer ports pose problems with previous HP printers, so it seemed a reasonable solution.  Unfortunately, it did not work.  Worse still, it took my printer on the network somehow.  However, the printer still showed that it was connected 'Wireless' (geen light was on, the report states that all was fine)- but the router could not find the printer and the printer would not print.  ARGGGGHHH!

  Then, I tried to re - install the printer.  Although the installation is complete, the printer still wasn't on the network.  I tried to play with the ports - nothing helped.

  Meanwhile, the printer is spitting out unwanted documents.  As a last resort, I put the network on the default printer settings, just to see that if the pages continued to out - they did!  So: I thought it wasn't a network issue, but a printer problem.

  Just like I was losing my mind, the advanced technology of HP called me back (as I was promised by the previous technology the day before).  He said that it was probably a problem of firmware inside the printer and take back to the store and exchange it.  I did (fortunately I had an extended warranty - printer is old and 2 months off the day 30 store the warranty period).  I got the printer at Office Depot and they were VERY nice about exchanging (plug for Office Depot here!).

  I brought the printer home, set up (as you know, that takes a WHILE) and then had to run to an appointment in the evening.  I left, I tried the Test Page and it printed.  But I didn't count this trip as finished!  When I got home, the printer was quiet - no unwanted pages - everything was going well.  However, as I started dinner, I heard it starts... I ran into the office and - Yes - you guessed it - more unwanted pages!

  OK - NEW printer - NEW set up - it was quiet while we were GONE from the House.  WHAT has changed?  I ran through the possibilities in my mind - I was sure I had checked the print spools all the computers in the House, but my son came from is on his computer.  I caught and checked the "Printers" section  Of course, our OLD printer was installed on his system and was probably spoil a new.  Nothing in the spool printing, but the port was likely the same.  In any case, I deleted the old printer and ALTO - him spewing pages not desired STOPPED!

  Why pages continued to get out even after I took the printer offline?  Probably because so many FAKE "impressions" that had built they had not come out yet.  But of course it was not obvious at the time.

  Problem solved with just a little detective work.  YAY!

  I hope this helps someone else out there!

• HPDeskJet - series j610 only prints in color

  HPDeskJet - series j610 only prints in color - NO, I'm not ink

  Hello

  1. How you want to print? You try to print by using Internet Explorer?
  2. What program you use to print?
  3. The problem occurs with all the files you are trying to print? (To both online and offline files)
  4. You have all your drivers and software up to date for your printer?
  Method 1:
  You can open the printer Troubleshooter and check if it solves the problem:
  http://Windows.Microsoft.com/en-us/Windows7/open-the-printer-Troubleshooter
  Method 2:
  You can consult the section "include common choices, you will find in this dialog box" in the following article and check whether . Color or black and white (in grayscale) prints are on in black and white.
  Choose printing options
  http://Windows.Microsoft.com/en-us/Windows7/choosing-print-options
  Note:
  You can also consult the manual of the printer.
   
   
  I suggest you to contact HP and check out what they have to say on the issue:
   
  http://h30434.www3.HP.com/
   
   
  I hope this helps!

• HP Laserjet P1606dn: Printer offline

  Everytime I go to print, or the printer will automatically print letters nonsense at the top of each page (printer continues to fuel the continuous pages unless I have stop) OR it will say it is disconnected. Recently, my husband removed the printer in system preferences to start a clean slate. For some reason, now, the printer cannot yet be read to add in the preferences system (printers). All solutions? Thank you!

  Hi @RAKLER,

  Welcome to the HP Forums!

  I read your post that your HP Laserjet P1606dn printer keeps going offline. I'm happy to help you!

  Please, try the procedure described in this guide, "printer offline" or "printer not responding" Message (OS X)and let me know the results!

  If you are unable to reach a resolution, please click on accept solution. If you appreciate my help, please click on the thumbs up icon. The two icons are below this post.

  I hope hear from you soon!

• HP-Pavilion 17 Notebook pc / printer offline

  I have a printer Canon MF-4800. Fine prints of the internet from my wifes HP computer. My HP Pavilion 17 is connected to the printer. Print a page of test ok. Error message when I try to print online. Says printer offline. The printer is online. Symbol of WiFi blue is fixed. Another computer works fine with the printer. I've upgraded to 8.1 Windows with my computer. Any ideas?

  Thanks for your reply. I solved the problem after that I posted on this site. I went on my page that lists the devices and their photo printers. I had 3 different pictures of my Canon printer. One of them was checked off as the default printer, but it wasn't the functional printer. I moved to another picture of the printer and checked as default printer and it printed fine online. Thank you.

• HP Photosmart 5510 'Printer offline' show

  To the right,.
  
  I started having a problem with my HP Photosmart 5510 - running on a Mac OS x 10.6.8 computer wirelessy.
  
  Until yesterday, I was able to print wireless towards her, even when he was asleep he wakes up and print.
  
  Now, however, I get a "Printer offline" message whenever I try to print what he's awake or not and I have to turn on the printer and on again before it prints.
  
  My printer HP utility can see the printer and it is connected to my network.
  
  Any help would be appreciated,
  Thank you
  Ronan

  I found this on the Apache site:

  "You unexpectedly see an Apache HTTP Server installation page when you visit a Web site. If you sent us mail because you have seen a page saying "it worked!" (or something similar indicating that Apache has been installed) on your screen or a Web site you have visited, please go back and READ the page. It must also specify what happens. The page is the equivalent of a demo or the Readme file from a Windows installation of the application; It is intended for the person who has installed the software and is supposed to show that the installation has been completed successfully. The problem you are experiencing has nothing to do with us, and we cannot help you. You must contact the webmaster of the site. If the site is www.foo.com, for example, try to send mail to . If it is www.toddsbeer.org, send an email to . And so on. »

  I think that there is something funny, with (probably your DNS of ISP) your router's DNS settings.  You can enter the configuration of the router and change the google DNS or OpenDNS DNS?

• E - aio HP Office Jet Pro 6830: HP office jet pro 6830 e - aio printer offline

  After reset the printer finally save it finally worked last night and now I am trying to print a document to my insurance and it keeps saying printer offline.

  In my remote control panel and the list of printers, I have HP OfficeJet Pro 6830 (network) status offline

  also, in printing preferences, all shortcuts printing are locked?

  Aprild

  Hi aprildlyon,

  I'm sorry to hear that your printer displays "printer offline".

  Here is a document , you can follow to solve this problem.

  I hope that this solves the problem for you.

  Jean

• HP8620: Printer offline, Windows 10, worked fine until a few days ago

  I have a wired network printer, HP8620.  In the last few days, every time I turn on my laptop (HP spectrum), also connected by wire to the network printer is offline - it will not be printed.

  Reports HP print and utility Scan doctor that the printer is offline, but Microsoft Word and other applications do not, print saying the printer is offline. I can solve the problem by turning the printer off and on again.

  I've seen suggestions that it is a problem of SNMP status, but when I go to the printer properties, Ports and select "Configure Port", I get an error message "an error occurred during port configuration", "this operation is not supported", so I can't uncheck SNMP, as suggested elsewhere.  Any ideas?

  Thank you

  Philippe

  Hi @Philip4,

  Welcome to the community of HP.

  I read your post on your HP Officejet Pro 8620 having connection problems, and I want to help out you.

  Try the link below, there are several possible solutions to your problem. Try all the steps in order and let me know the results as well as of the problems or the error codes you are experiencing.

  HP printers - printer 'offline' status message (Windows 10)

  I hope this helps.

  If this help will testify of my answer by hitting the thumbs to the top slot

  Click on the button "Accept as Solution" if I helped you reach a solution.