FOJ 8500 909 g will not fully install, not accessible from the computers in home wireless network

I bought an Officejet Pro 8500 909 g which worked well on our home network for 18 months.  Desktop is 32-bit Windows 7 with a USB cable.  Two wireless devices are 64-bit Windows 7.  Printer suddenly has not recognized the cartridges and frozen with the message "problem with the ink cartridge.  Called HP (unassisted) and tech support of holders of the contract of service - without help.  They sent a refurbished (even) model which I can't install on USB or wireless connection completely.  Yesterday, I was able to print at least one 3 machines on the network (not every machine wireless).  Today, I can not print even the USB device.  5 days lost uninstall then reinstall the printer software, router, etc.  Connected wireless network.  Printer says it is on the wireless network.  HP Solution center is not accessible because the "printer is not completely installed. Help?

Hi EWQuince,

The information you have given it seems that the printer is not on the same network as the computer. If the printer was on the same network as the computer, the IP address would be 192.168.1 instead of 192.168.33. You must run the printer Wireless Setup Wizard and make sure that you connect it to a network, the computers are connected. Once you have the printer connected to the same network all your problems should be solved.

To connect to the wireless network

 

Tags: HP Printers

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