Troubleshooting printer offline

Printer offline can be resolved in 2 ways.

Quick fix: reboot the router, restart the printer & computer

-printer offline error can happen again if the router has a dynamic IP address (most consumer routers using dynamic IP)

Permanent solution:

1. print and evaluate a network configuration page (steps are to hp.com)

2 make a note of your IP address of the printer from your print network configuration page

3 assign your product HP one static IP address:

Open a new Internet browser window, type the IP address of the HP product in the browser address bar and press ENTER. A web page is displayed, indicating the internal settings of the HP product

Click the network tab, click the Wireless tab, and then click the IPv4 tab (the menu path may be slightly different, depending on your model of HP product. A new settings page.
 
Set a manual IP address: your router assigns an IP address within a certain range (called the DHCP range). If you know what is the DHCP range, set an IP address in which the last set of numbers is outside this range, but no more than 254. Keep the first three sets of numbers even. If you do not know the DHCP range, select a high enough IP, like 250 (again, for the last series of numbers). For your router's DHCP range, contact your provider of Internet Service (ISP) or wireless router manufacturer. (USE THE ROUTER CHEAT LIST BELOW)
 
Subnet address: use 255.255.255.0, unless you know that it is different, in which case you must use this number.
 
Set the gateway address and the first DNS: enter the IP Address of your router (can be found on the Network Setup page or the wireless network test report).
Note: Leave blank DNS
 
Click on apply. The screen is not refreshed. If you have changed the IP address of the HP product of what you typed in your Internet browser, you will need to type in the new IP address to access the HP product. If you have not changed the IP address of the HP product, wait 30 seconds after clicking on apply and then click on the button refresh of your browser.
 
Print another network setup page (or wireless network test report) of the Control Panel on your HP product to verify that the address IP of the product is that you have assigned.
 
Turn off the wireless router. If the wireless router does not have a power button, unplug the power cord on the router to turn it off.
To turn it off, press the Power () button on the HP product.
Turn on the wireless router. If the wireless router does not have a power button, reconnect the power cord to the router to turn it on.
To restart, press the Power () button on the HP product.
If you have changed the IP address of your HP product in step 4, then there could be an additional step necessary, depending on your printer model (this step applies only to Windows users):
Find the HP folder:
Windows XP
Click Start, click all programs, click HP, click the folder for your HP product and then look for an item called update IP address.
 
Windows Vista or Windows 7
Click on the Windows icon click all programs, click HP, click the folder for your HP product and then look for an element called update IP address.
 
 
If the updated IP address entry is not present, so no additional steps are required.
If the IP update is present, click it and enter the new IP address that you entered in step 4.

Router cheatsheet:

D - Link router IP: 192.168.0.1
PW: [leave blank]
Login: admin
Beach DHCP 100 to 199

Router Linksys IP:192.168.1.1
PW:admin
Log: [leave blank]
Beach DHCP 100 to 149

Netgear IP:192.168.0.1 router
PW: password
Login: admin
Range2 DHCP to 254

The Apple router IP: use "Airport utility".
PW: public
Log: [no]
Beach DHCP 2 to 200

You can also use Hp Print Diagnostic Utility in the HP website, but the best & permanent resolution is to assign static IP printer.

Tags: HP Printers

Similar Questions

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    Kodak ESPC310 + 0365 and Sony Vaio, printing problem

    Kodak ESPC310 + 0365 and Sony Vaio both on the same wireless network, Vaio says printer offline, so don't not printing - suggestions?

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    ·         What operating system do you use?

    ·         Remember to proceed with changes in hardware or software on the computer before the show?

    Follow these methods and check if that helps:

    Method 1:

    I suggest you run the fixit tool and check if it helps.

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    http://support.Microsoft.com/mats/printing_problems/

    Method 2:

    Follow the steps in troubleshooting section and check if that helps.

    Printer in Windows problems

    http://Windows.Microsoft.com/en-us/Windows/help/printer-problems-in-Windows

    See also:

    http://Windows.Microsoft.com/en-us/Windows-Vista/troubleshoot-network-printer-problems

     

    http://support.en.kodak.com/app/answers/detail/A_ID/19500/selected/true

     

    http://support.en.kodak.com/app/answers/detail/A_ID/1329/selected/true

  • Always read the printer offline.

    Original title: printer offline
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    (2) remember to make changes?

    (3) what is the model number of your Pinter?

     

    Method 1:

    (a) in the bar menu print queue, click on the printerand then look for suspend printing and printer use offline items in the menu.

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    http://Windows.Microsoft.com/en-us/Windows-Vista/change-your-default-printer

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    http://support.Microsoft.com/kb/2027593

    Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the Microsoft Knowledge Base.
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  • Printer offline, reviews have installed the software and drivers up-to-date

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    Hello

    Welcome to the Microsoft Answers community.

    The same thing happens with the test page?

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    and

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    Debra
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    Visit our Microsoft answers feedback Forum and let us know what you think

  • line printer works do not ("printer offline")

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    run the printer troubleshooter.

    Open the printer Troubleshooter

    Open the printer Troubleshooter by clicking the Start button, then Control Panel. In the search box, type troubleshooting, and then click Troubleshooting. Under hardware and sound, click on use printer.

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  • Missing/biased impressions & printer offline on Windows 8/8.1

    Hello community!

    I came across a problem with certain printers HP and Windows 8 8.1 operating system. Here are a few common questions that will focus on the steps of troubleshooting in this thread;

    • Printer offline
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    With the help of JonW and his instructions, I tried to compile a post for this number beginning with a functional work around.

    First of all - there are some windows updates that can help with this problem.

    (1) install this patch from Microsoft to ensure that this problem of private-public-private network do not recur. It belongs to the April 2014 package Update for Windows 8.1 and Server2012 R2 (http://support.microsoft.com/kb/2919355).

    (2) install this patch from Microsoft for the WSD service.  http://support.Microsoft.com/kb/3000461

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    The printer of the assign a static IP address

    An IP address is an address of Internet network that the computer can use to communicate with the printer. Enter a static IP address to make sure that the wireless connection remains stable. Follow these steps to assign a static IP address to the printer.

    • Download the printer IP address.
      • Press the button on the Control Panel printer wireless to view network settings.
      • Access the menu of network on the printer control panel.
      • Print a page of the Network Configuration Page or test wireless report.
    • Once you have the IP address of the printer, open a new web browser window or tab.
    • Type the IP address in the address bar of your web browser and press ENTER.

    Make sure that you type the IP address in the browser address box. If you type in a search tool bar area, the SAP does not open.

    • If the "There is a problem with the website's security certificate" message in the web browser when you try to open the built-in web server (EWS), or as you navigate through the integrated Web server, click on ' continue to this website (not recommended) "."

    Note:

    Choose ' continue to this website (not recommended) "will not hurt your computer while navigate it the Web built-in to your printer server. If you encounter this error outside EWS of your printer, your computer might be at risk.

    "If the browser cannot open the integrated Web server, after you have clicked on ' continue to this website (not recommended)", refresh the browser window.

    (EWS) built-in Web server for the printer opens and confirms that the printer is on the same network as the computer.

    • In the EWS, click the network tab.
    • In the Wireless section, click on the configuration of network (IP) address or IPv6, depending on your network configuration.
    • Manuel IP-click and then click on suggest a manual IP address. An IP address manually, the subnet mask and default gateway shows.
    • Once filled with the IP address manually, click the DNS server manually.

    Note:

    Keep a record of the manual IP address for reference.

    • On the Page of Network Configuration that you printed earlier, locate the addresses of DNS server, type the DNS address in the preferred DNS server and DNS server auxiliary manual manual fields and then click on apply.

    If the DNS addresses are not listed on the Network Configuration Page, or if you have difficulties to access the network or the Internet with the original DNS addresses, use one of the following methods to obtain the DNS addresses.

    • Method: use the public DNS server addresses

    Configuration of the printer using the publicly accessible DNS server addresses. To find available DNS server addresses, search online for "the public DNS servers.

    After finding the public DNS server addresses, type the addresses in the preferred DNS server and DNS server auxiliary manual manual fields, and then click on apply.

    • Method 2: obtain the network DNS information via your computer

    Select your operating system and then use the following instructions to obtain DNS server addresses.

      • Click on the Start button () or the lower left corner of the screen, click Run, type cmd, and press ENTER.
      • When the command window opens, type ipconfig/all, and then press ENTER. Information on the network from the computer screens.
      • Highlight, then look for the addresses of DNS server.
      • In SAP, type the DNS addresses in the preferred DNS server and DNS server auxiliary manual manual field and then click on apply.
    • Print a test page to make sure that the IP address of the printer is him even that you have assigned.
    • Click on the Start button () or the lower left corner of the screen, click Find, type HP, click your printer in the results. Click utilities, and then click Update IP address to update the address in the software.

    Add a wireless network printer using the control panel

    Go to control panel and choose devices and printers

    Click on add a printer

    The PC will find the local network and display network printers.

    Select the printer and click Next

    The system will try and auto select a compatible driver

    Select the current driver and click Next

    The system will then ask you a name for the printer. The user can change the name, and then click Next

    The user can then choose to share the printer

    The user may choose to make this new default printer, and then click Finish.

    The new printer is now configured, but this printer will use the driver in OS (class) instead of the full function of HP driver.

    To change the printer using the HP driver full function follow the instructions below. I recommend you replace the driver HP driver full function that the user can then use features such as custom paper sizes.

    Return to the control panel and select devices and printers, right-click on the newly created printer and select printer properties

    Choose the Advanced tab

    Click the driver set and choose the printer driver has no driver class of words after it.

    Click on apply and then OK and the driver will be changed to the driver for the HP printer full function.

    The user should try this configuration and see if they still have problems.

    Printing should not be a problem more. Please let me know your back feed, and if these measures have helped.

    Good luck and good impression.

    See you soon,.

    Hi pixystixy99,

    Try to access the printer from devices and printers properties. When you open the printer on the Office Assistant, it opens printing options, which does not change the driver.

    See you soon,.

  • Computer repeat myself "printer offline".

    My computer guard saying printer offline and will not print! I have Windows 8 and it's very frustrating! For some time, he would have at least to print photos but never documents, now nothing.

    Moved from feedback

    Original title: impression of the printer

    Hi Gwen,

    What is the brand and model of the printer?

    I suggest you to make sure that all the printer cables are correctly connected and that the printer is turned on. The State of a printer offline may be due not to the power of the printer.

    This problem can also occur if the printer is not compatible with Windows 8. You can enter the printer model number and check if the printer is compatible with Windows 8 in the Windows Compatibility Center.

    If all the basic settings are checked and are up to the mark, you can follow the methods to solve the problem:

    Replace the printer offline online mode:

    a. Type "devices and printers" on thesplash screen. This will open a window with a list of the printers currently installed on your computer.

    b. double-click the icon of the printer that you want to change online. The status of the printer appears as "printer: loan'or' 'printer: Offline." "

    c. click on "printer: Offline" and the menu of the printer. Click on "printer" in the menu bar and uncheck the box 'Use printer offline'. This action will change the printer from offline to online mode.

    Also, run the printer Troubleshooter and update printer drivers.

    Solve printer problems

    http://Windows.Microsoft.com/en-us/Windows/printer-problems-in-Windows-help#fix-printer-problems=Windows-8&V1H=win8tab1&V2H=win7tab1&V3H=winvistatab1&v4h=winxptab1

    Hope this information helps. Response with status so that we can help you.

  • I have a new windows mobile 8 hp psc 1315 printer offline how can I fix

    I have a new Toshiba Satellite with the new operating system and I have a problem my printer hp 1315, it is offline and I can't do it online. can anyone help?

    Hello

    This problem could be caused due to incorrect printer settings or due to driver problems. I suggest you follow these methods and check:

    Method 1: Follow the suggestions described in this article:
    Solve printer problems
    http://Windows.Microsoft.com/en-us/Windows/printer-problems-in-Windows-help#fix-printer-problems=Windows-8&V1H=win8tab1&V2H=win7tab1&V3H=winvistatab1&v4h=winxptab1

     

    Method 2: Here is the HP printer article which described on troubleshooting the printer offline:
    "Printer is off-line" Message appears on the computer and the HP printer does not print
    http://h10025.www1.HP.com/ewfrf/wc/document?DocName=c02221706&cc=us&DLC=en&LC=en&product=374568&tmp_track_link=ot_search#N7283

     

     

    Follow the steps and let us know if this helps.  If the problem persists, answer and we will be happy to help you.

  • HP Laserjet P1606dn: Printer offline

    Everytime I go to print, or the printer will automatically print letters nonsense at the top of each page (printer continues to fuel the continuous pages unless I have stop) OR it will say it is disconnected. Recently, my husband removed the printer in system preferences to start a clean slate. For some reason, now, the printer cannot yet be read to add in the preferences system (printers). All solutions? Thank you!

    Hi @RAKLER,

    Welcome to the HP Forums!

    I read your post that your HP Laserjet P1606dn printer keeps going offline. I'm happy to help you!

    Please, try the procedure described in this guide, "printer offline" or "printer not responding" Message (OS X)and let me know the results!

    If you are unable to reach a resolution, please click on accept solution. If you appreciate my help, please click on the thumbs up icon. The two icons are below this post.

    I hope hear from you soon!

  • HP-Pavilion 17 Notebook pc / printer offline

    I have a printer Canon MF-4800. Fine prints of the internet from my wifes HP computer. My HP Pavilion 17 is connected to the printer. Print a page of test ok. Error message when I try to print online. Says printer offline. The printer is online. Symbol of WiFi blue is fixed. Another computer works fine with the printer. I've upgraded to 8.1 Windows with my computer. Any ideas?

    Thanks for your reply. I solved the problem after that I posted on this site. I went on my page that lists the devices and their photo printers. I had 3 different pictures of my Canon printer. One of them was checked off as the default printer, but it wasn't the functional printer. I moved to another picture of the printer and checked as default printer and it printed fine online. Thank you.

  • HP Photosmart 5510 'Printer offline' show

    To the right,.

    I started having a problem with my HP Photosmart 5510 - running on a Mac OS x 10.6.8 computer wirelessy.

    Until yesterday, I was able to print wireless towards her, even when he was asleep he wakes up and print.

    Now, however, I get a "Printer offline" message whenever I try to print what he's awake or not and I have to turn on the printer and on again before it prints.

    My printer HP utility can see the printer and it is connected to my network.

    Any help would be appreciated,
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    Ronan

    I found this on the Apache site:

    "You unexpectedly see an Apache HTTP Server installation page when you visit a Web site. If you sent us mail because you have seen a page saying "it worked!" (or something similar indicating that Apache has been installed) on your screen or a Web site you have visited, please go back and READ the page. It must also specify what happens. The page is the equivalent of a demo or the Readme file from a Windows installation of the application; It is intended for the person who has installed the software and is supposed to show that the installation has been completed successfully. The problem you are experiencing has nothing to do with us, and we cannot help you. You must contact the webmaster of the site. If the site is www.foo.com, for example, try to send mail to . If it is www.toddsbeer.org, send an email to . And so on. »

    I think that there is something funny, with (probably your DNS of ISP) your router's DNS settings.  You can enter the configuration of the router and change the google DNS or OpenDNS DNS?

  • E - aio HP Office Jet Pro 6830: HP office jet pro 6830 e - aio printer offline

    After reset the printer finally save it finally worked last night and now I am trying to print a document to my insurance and it keeps saying printer offline.

    In my remote control panel and the list of printers, I have HP OfficeJet Pro 6830 (network) status offline

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    Aprild

    Hi aprildlyon,

    I'm sorry to hear that your printer displays "printer offline".

    Here is a document , you can follow to solve this problem.

    I hope that this solves the problem for you.

    Jean

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