HP Simple pass does not properly.

I just bought a HP Envy 17 TS last Friday. And the finger print scanner does not work properly. On the basis of the recommendations of the Forum of Microsoft, I deleted and updated drivers for both the pass Simple biometric and HP.

Here's the situation. HP Simple pass works for passwords of website and all but don't work try to use it to connect to windows itself. However, if I uninstall use the print and Pass Simple unlock this 8.1 of Windows has its own, it works. Pass Simple to reinstall and it stops working again.

dmcbain,

Welcome to the HP Forum.

There are a lot of Envy 17 over there - I think left, unsaid and you details give a better idea - it should be sufficient because they are similar in nature (structure and file locking).

It is likely that your laptop came with HP SimplePass version 8.x installed - it's the Softex version and it should work pretty well, and he would be able to get along with native login provided with Windows 8.1.

You could try the following to see if you can get things back in order.

Reminder: For best results, do not skip a recommended reboot sequence.

  • Make sure that all of your Windows updates are complete and up-to-date.  This is essential.  On a new system, it takes a few laps and restarts.  Once updates are complete, you can, if you like to put updates 'Notification' for the future.  If you install a new Windows updates, restart the laptop.
  • If you install the framework, reboot the laptop and connect
  • Start > type anywhere 'rebecca' or Recovery Manager >
  • Click here to start the Recovery Manager > under "I need immediate help" >
  • Drivers and reinstall Applications > find and reinstall your driver fingerprint sensor fingerprint validity
  • Close all your programs and shut down your computer
  • Unplug everything (little unifying for the keyboard / mouse external can stay)
  • Perform the Hard Reset for your laptop
  • Start the computer and connect

Consider: you can probably run the version of HP SimplePass 6.x on this system - it is AuthenTec version, fully functional in terms of features and support webcards and Windows logon, too.

See the following to download and install HP SimplePass version 6.x.  You can skip the part about reinstalling your fingerprint driver - you have completed this step.

Open the file > click Download > click 'open in Adobe Reader.

Simple Instructions for upgrade HP SimplePass

+ + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + +

HP will never call on the phone and ask for money to 'secure your PC.

Say "No, thank you," and hang up.

Cybercriminals can call you on the phone and claim to be from Microsoft.

See: Microsoft Safety & Security Center

Mark my answer "accept as Solution" when providing a solution or workaround!

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Click on the thumbs-up Bravo !

It's a nice way of saying 'Thank you' for help.

While I strive to reflect best practices of HP, I do not work for HP.

Tags: Notebooks

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