HP SimplePass will does not recognize my Windows password

Similar Questions

• Since installing simplepass, does not recognize my windows password

  After a windows upgrade (one of the so many) all of a sudden I have to enter a pin code to access my work pc.  So I enter a PIN code, and everything's fine.  The yesterday that I update simplepass screen so that the PIN is not necessary for, sign in, and now I can't on my pc because it does not recognize my password of windows, which by the way, it was empty.  I am at a loss to know what to do without losing all my data.  Can anyone help.

  Hi there @rainsley

  Welcome to the Forums of HP Support! It's a good place to find the help you need, so many other users, the HP experts and other members of the support staff.

  I understand that you are having problems after an upgrade, with the Simplepass software. I am happy to help you with this, but I need more information. Please post the complete product and the operating system running on your laptop. Check out the following, if you need assistance with this information.
  How can I find my model number or product number?
  Is the Version of Windows on my computer 32-bit or 64-bit?

  As you mention that the problem started after an update/upgrade, maybe you could try a system restore to a point before the problem started:
  Using Microsoft System Restore (Windows 7)
  Using Microsoft System Restore (Windows 8)

  In the case otherwise fund the following pages, for the one that applies to your system.

  Troubleshooting a (Windows 7, Vista, XP) fingerprint reader
  A (Windows 8) fingerprint reader troubleshooting
  Using the HP SimplePass (Windows 7, Vista) fingerprint reader
  Using the HP SimplePass (Windows 8) fingerprint reader

  See the following download SimplePass if necessary:
  HP SimplePass Identity Protection software

  I hope this helps.

• HP simplepass does not recognize my windows password

  Hello! I have problems with my the finger print scanner.

  I have a HP Pavilion dm4-3107tx Beats Edition Entertainment Notebook PC. He cannot recognize my windows password when I try to save my footprint for windows logon.

  

  I know that the password that I entered is correct, and I tried to connect to HP SimplePass via my windows password.

  I tried a lot of troubleshooting by following threads in this forum, and also the following instructions from the HP support Web site.

  -i have a BIOS update

  -My SimplePass version is 6.0.100.276 (latest)

  -My biometrics device driver version is 3.4.4.84 (latest)

  Hey @bujawe99 ,

  I see that you are having problems with HP SimplePass doesn't accept is not your Windows password.

  Can you tell me if you use Windows 7 preinstalled, or if you have upgraded to Windows 8 or 8.1?

  I also suggest updating the SimplePass 6.0 software is quite obsolete at this point. You must use at least 8.0.

  You can download a more recent (8.01.11) here: HP SimplePass Identity Protection Software. This download works for all versions of Windows 7, 8 and 8.1.

  Let me know if update allows, and what operating system you are using.

• password has expired, but can not use the old password to change, does not recognize the old password

  I have to change the password, but does not recognize my old password which is required to apply the change to a new password to access my account

  Simply log in using the built-in Administrator account (it cannot be deleted) using start > run > "control userpasswords2" to reset the password of the account desired.

• Security Center does not recognize the Windows Security Essentials

  Windows Security Essentials does not seem to register with Security Center.  Security Center reports that no Virus protection is enabled.

  1. I installed Windows XP 32 - bit WGA, activated the product and updated to SP3.

  2 security Center starts giving Windows security alerts for Virus protection, because none has been installed.

  3. I installed McAffee VirusScan.

  4 security Center stopped giving Windows security alerts for Virus protection.

  5. I uninstalled McAffee VirusScan.

  6 security Center has resumed giving Windows security alerts for protection against the viruses as before.

  7. I installed Windows Windows Security Essentials and rebooted.

  8. I tried to uninstall and reinstall Windows Security Essentials with no joy.

  Windows Security Essentials installation did not prevent Windows security alerts.  No Windows Security Essentials registry entry will appear in HKEY_LOCAL_MACHINE/Software/Microsoft/Security Center and monitoring.  If Microsoft consider essential security to be an antivirus product, then how to Windows Security Essentials register with Security Center?

  I understand that this is an information and alert issue only.  I understand that Windows Security Essentials works actually ok.  I am particularly concerned by the reports.  It conditions my deployment of Windows Home Server.  Deactivation of surveillance or the alert is not a solution, just a poor quality work around.

  In a previous thread, the author of this question even abandoned and has not requested additional assistance.  An explanation was given (relevant for Windows 7), but no solution has been offered.  Windows XP has not been addressed.   http://answers.Microsoft.com/en-us/Windows/Forum/Windows_7-security/the-Security-Center-has-not-recorded-an-anti-virus/15ae2383-7ced-4850-A863-f7eb8cc90ee5

  I had the same problem for a while now (I'm on xp) and have searched the Internet for a solution but found nothing at the moment.

• Bootcamp does not recognize the Windows 7 installation DVD

  Hi guys,.

  I've never had a problem installing Windows 7 via bootcamp on my Mac, but it seems an impossible feat, right now! :))

  I have a Windows 7 bootable *.iso, but since I'm on 2010 Macbook Pro, I have to burn it to a DVD and install from there (I can't find the disk of valuable facilities).

  It is, every time that I burn it, it does not get recognized as a bootable DVD with bootcamp and not appear as a boot disk in the selection screen, you need to keep alt right after the startup chime.

  I tried at different speeds (2 x, 4 x, 8 x). I tried to convert the image using disk utility and selection of DVD/CD master and burning at different speeds.

  I'm in two DVD and I don't know what to do :) I've got El Capitan installed (so less disk utility options).

  Please help! :))

  Martin

  This latest DVD Virgin and it worked! BUT dig this error I had!

  Boot Camp only supports 64-bit Windows 8 installation. Please use a Flash DRIVE or a DVD that contains 64-bit Windows 8.

  WHAT? !!! Even though it says to install Windows 7 or a later version?

  I want to punch someone who works for Apple now!

• El Capitan does not recognize my administrator password after installation.

  Downloaded El Capitan. Installation complete but then cannot access as will not accept my. admin password.

  Admin password checked using to unlock various items in the settings before starting the installation and download of Capitan. Someone has encountered this before and knows how to solve this problem?

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• Windows Update does not recognize that Windows Vista SP2 is NOT installed.

  I have Windows Vista x 64 with SP1 and I defined updates on automatic.  However, it does recognize that the SP2 is not installed...  I'm afraid to try to install it manually after reading all the trouble with SP2 on this site.  Could you please tell me why the updates fails to recognize the SP2 is not installed and I have to do to solve it?  I'm not a master IT person, I just want my computer to be as up-to-date as possible.

  Thanks for the advice and any help I can get.

  Hi Alamogordo,

  Welcome to Microsoft Windows forums!

  Automatic updates would have tried to install sp2 and the installation was corrupt and failed.  So it will not try to reinstall. We have to uninstall sp2 to view update history and try to download and install manually.

  1. click on Start to type windows update in the start search box and click on enter

  2. click on view history of update and uninstall sp2 (kb948465)

  3. use the below given link to download sp2 (download to your desktop)

  4 http://www.microsoft.com/downloads/details.aspx?FamilyID=891ab806-2431-4d00-afa3-99ff6f22448d & displaylang = in & displaylang = in

  Follow these methods before installing sp2

  Method 1

  Try to put your computer in clean boot mode and check if the problem persists. To help resolve the error and other messages, you can start Windows Vista or Windows 7 by using a minimal set of drivers and startup programs. This type of boot is known as a "clean boot". A clean boot helps eliminate software conflicts. This article describes how to solve problems in Windows Vista or Windows 7 by performing a clean boot.

  Steps to put your computer in a clean boot:

  1. click on Start
  2. type msconfig in the Search box and press ENTER.

  If you are prompted for an administrator password or a confirmation, type the password, or click continue.

  1. in the general tab, click Selective startup.
  2. under Selective startup, clear the Load Startup items check box.
  3. click on the Services tab, select the hide all Microsoft Services check box, and then click disable all.
  4. click on OK.
  5. When you are prompted, click restart.

  Method 2

  Run the system update tool

  System resources, such as file of data, even in the data memory and registry data, can develop inconsistencies during the lifecycle of the operating system. These contradictions may be caused by various hardware failures or can be caused by software problems. In some cases, these inconsistencies can affect the Windows Service store, and they can cause software updates not do not work. The system update tool attempts to resolve these inconsistencies.

  1. open the link http://support.microsoft.com/kb/947821 scroll through Microsoft Download Center where several links under this section.

  2. first link is for 32-bit operating system and the second is 64-bit.

  3. click on the appropriate link, then run it on your computer.

  4. Once completed, try to install sp2 through automatic updates

  5. in the case of a failure to install manually

  NOTE: TURN ON YOUR COMPUTER TO A NORMAL STARTUP AFTER TRYING THE STEPS ABOVE.

  Click Start, in the search box to start, type msconfig and press ENTER.
  Select Normal startup, and then press apply and OK

  How to obtain the latest Windows Vista service pack
  http://support.Microsoft.com/kb/935791

  Description of the preparation tool update for Windows Vista for Windows Server 2008 and Windows 7 system
  http://support.Microsoft.com/kb/947821

  How to perform a clean boot procedure to determine if background programs are interfering with a game or a program that you currently use
  http://support.Microsoft.com/kb/331796

  Try this and let us know the answer.

  Thank you and best regards,

  Bindu S - MICROSOFT SUPPORT
  Visit our Microsoft answers feedback Forum and let us know what you think.

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  Ideas: I downloaded bandoo and Yahoo since then I had nothing else problems. It's not my computer that I use, but I don't have the permission from the owners to use this computer. I have no problem signing into my account, it is impossible to connect and it does not recognize its administrator password to remove these items from the computer. I tried all that I know (which isn't much). Please please help me!    Also, I think that's why I can't return and before restore point I made this big mistake.

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