HP SimplePass will does not recognize my Windows password

This ticket has been previously made in the Support Forums, but I was told to go here.

8530W must use the fingerprint software

HP ProtectTools Security Manager Suite:


do not use Simplepass

Tags: Notebooks

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    Welcome to the Forums of HP Support! It's a good place to find the help you need, so many other users, the HP experts and other members of the support staff.

    I understand that you are having problems after an upgrade, with the Simplepass software. I am happy to help you with this, but I need more information. Please post the complete product and the operating system running on your laptop. Check out the following, if you need assistance with this information.
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    As you mention that the problem started after an update/upgrade, maybe you could try a system restore to a point before the problem started:
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    Using the HP SimplePass (Windows 8) fingerprint reader

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