HP SimplePass will does not recognize my Windows password
This ticket has been previously made in the Support Forums, but I was told to go here.
8530W must use the fingerprint software
HP ProtectTools Security Manager Suite:
do not use Simplepass
Since installing simplepass, does not recognize my windows password
After a windows upgrade (one of the so many) all of a sudden I have to enter a pin code to access my work pc. So I enter a PIN code, and everything's fine. The yesterday that I update simplepass screen so that the PIN is not necessary for, sign in, and now I can't on my pc because it does not recognize my password of windows, which by the way, it was empty. I am at a loss to know what to do without losing all my data. Can anyone help.
Hi there @rainsley
Welcome to the Forums of HP Support! It's a good place to find the help you need, so many other users, the HP experts and other members of the support staff.
I understand that you are having problems after an upgrade, with the Simplepass software. I am happy to help you with this, but I need more information. Please post the complete product and the operating system running on your laptop. Check out the following, if you need assistance with this information.
How can I find my model number or product number?
Is the Version of Windows on my computer 32-bit or 64-bit?
As you mention that the problem started after an update/upgrade, maybe you could try a system restore to a point before the problem started:
Using Microsoft System Restore (Windows 7)
Using Microsoft System Restore (Windows 8)
In the case otherwise fund the following pages, for the one that applies to your system.
Troubleshooting a (Windows 7, Vista, XP) fingerprint reader
A (Windows 8) fingerprint reader troubleshooting
Using the HP SimplePass (Windows 7, Vista) fingerprint reader
Using the HP SimplePass (Windows 8) fingerprint reader
See the following download SimplePass if necessary:
HP SimplePass Identity Protection software
I hope this helps.
HP simplepass does not recognize my windows password
Hello! I have problems with my the finger print scanner.
I have a HP Pavilion dm4-3107tx Beats Edition Entertainment Notebook PC. He cannot recognize my windows password when I try to save my footprint for windows logon.
I know that the password that I entered is correct, and I tried to connect to HP SimplePass via my windows password.
I tried a lot of troubleshooting by following threads in this forum, and also the following instructions from the HP support Web site.
-i have a BIOS update
-My SimplePass version is 220.127.116.116 (latest)
-My biometrics device driver version is 18.104.22.168 (latest)
Hey @bujawe99 ,
I see that you are having problems with HP SimplePass doesn't accept is not your Windows password.
Can you tell me if you use Windows 7 preinstalled, or if you have upgraded to Windows 8 or 8.1?
I also suggest updating the SimplePass 6.0 software is quite obsolete at this point. You must use at least 8.0.
You can download a more recent (8.01.11) here: HP SimplePass Identity Protection Software. This download works for all versions of Windows 7, 8 and 8.1.
Let me know if update allows, and what operating system you are using.
password has expired, but can not use the old password to change, does not recognize the old password
I have to change the password, but does not recognize my old password which is required to apply the change to a new password to access my account
Simply log in using the built-in Administrator account (it cannot be deleted) using start > run > "control userpasswords2" to reset the password of the account desired.
Security Center does not recognize the Windows Security Essentials
Windows Security Essentials does not seem to register with Security Center. Security Center reports that no Virus protection is enabled.
1. I installed Windows XP 32 - bit WGA, activated the product and updated to SP3.
2 security Center starts giving Windows security alerts for Virus protection, because none has been installed.
3. I installed McAffee VirusScan.
4 security Center stopped giving Windows security alerts for Virus protection.
5. I uninstalled McAffee VirusScan.
6 security Center has resumed giving Windows security alerts for protection against the viruses as before.
7. I installed Windows Windows Security Essentials and rebooted.
8. I tried to uninstall and reinstall Windows Security Essentials with no joy.
Windows Security Essentials installation did not prevent Windows security alerts. No Windows Security Essentials registry entry will appear in HKEY_LOCAL_MACHINE/Software/Microsoft/Security Center and monitoring. If Microsoft consider essential security to be an antivirus product, then how to Windows Security Essentials register with Security Center?
I understand that this is an information and alert issue only. I understand that Windows Security Essentials works actually ok. I am particularly concerned by the reports. It conditions my deployment of Windows Home Server. Deactivation of surveillance or the alert is not a solution, just a poor quality work around.
In a previous thread, the author of this question even abandoned and has not requested additional assistance. An explanation was given (relevant for Windows 7), but no solution has been offered. Windows XP has not been addressed. http://answers.Microsoft.com/en-us/Windows/Forum/Windows_7-security/the-Security-Center-has-not-recorded-an-anti-virus/15ae2383-7ced-4850-A863-f7eb8cc90ee5
I had the same problem for a while now (I'm on xp) and have searched the Internet for a solution but found nothing at the moment.
Bootcamp does not recognize the Windows 7 installation DVD
I've never had a problem installing Windows 7 via bootcamp on my Mac, but it seems an impossible feat, right now! :))
I have a Windows 7 bootable *.iso, but since I'm on 2010 Macbook Pro, I have to burn it to a DVD and install from there (I can't find the disk of valuable facilities).
It is, every time that I burn it, it does not get recognized as a bootable DVD with bootcamp and not appear as a boot disk in the selection screen, you need to keep alt right after the startup chime.
I tried at different speeds (2 x, 4 x, 8 x). I tried to convert the image using disk utility and selection of DVD/CD master and burning at different speeds.
I'm in two DVD and I don't know what to do :) I've got El Capitan installed (so less disk utility options).
Please help! :))
This latest DVD Virgin and it worked! BUT dig this error I had!
Boot Camp only supports 64-bit Windows 8 installation. Please use a Flash DRIVE or a DVD that contains 64-bit Windows 8.
WHAT? !!! Even though it says to install Windows 7 or a later version?
I want to punch someone who works for Apple now!
El Capitan does not recognize my administrator password after installation.
Downloaded El Capitan. Installation complete but then cannot access as will not accept my. admin password.
Admin password checked using to unlock various items in the settings before starting the installation and download of Capitan. Someone has encountered this before and knows how to solve this problem?
If you can successfully download and install El Capitan. You can also successfully use the admin password to unlock items in settings (I think you mean system preferences). So exactly what does not work?
Windows Update does not recognize that Windows Vista SP2 is NOT installed.
I have Windows Vista x 64 with SP1 and I defined updates on automatic. However, it does recognize that the SP2 is not installed... I'm afraid to try to install it manually after reading all the trouble with SP2 on this site. Could you please tell me why the updates fails to recognize the SP2 is not installed and I have to do to solve it? I'm not a master IT person, I just want my computer to be as up-to-date as possible.
Thanks for the advice and any help I can get.
Welcome to Microsoft Windows forums!
Automatic updates would have tried to install sp2 and the installation was corrupt and failed. So it will not try to reinstall. We have to uninstall sp2 to view update history and try to download and install manually.
1. click on Start to type windows update in the start search box and click on enter
2. click on view history of update and uninstall sp2 (kb948465)
3. use the below given link to download sp2 (download to your desktop)
4 http://www.microsoft.com/downloads/details.aspx?FamilyID=891ab806-2431-4d00-afa3-99ff6f22448d & displaylang = in & displaylang = in
Follow these methods before installing sp2
Try to put your computer in clean boot mode and check if the problem persists. To help resolve the error and other messages, you can start Windows Vista or Windows 7 by using a minimal set of drivers and startup programs. This type of boot is known as a "clean boot". A clean boot helps eliminate software conflicts. This article describes how to solve problems in Windows Vista or Windows 7 by performing a clean boot.
Steps to put your computer in a clean boot:
1. click on Start
2. type msconfig in the Search box and press ENTER.
If you are prompted for an administrator password or a confirmation, type the password, or click continue.
1. in the general tab, click Selective startup.
2. under Selective startup, clear the Load Startup items check box.
3. click on the Services tab, select the hide all Microsoft Services check box, and then click disable all.
4. click on OK.
5. When you are prompted, click restart.
Run the system update tool
System resources, such as file of data, even in the data memory and registry data, can develop inconsistencies during the lifecycle of the operating system. These contradictions may be caused by various hardware failures or can be caused by software problems. In some cases, these inconsistencies can affect the Windows Service store, and they can cause software updates not do not work. The system update tool attempts to resolve these inconsistencies.
1. open the link http://support.microsoft.com/kb/947821 scroll through Microsoft Download Center where several links under this section.
2. first link is for 32-bit operating system and the second is 64-bit.
3. click on the appropriate link, then run it on your computer.
4. Once completed, try to install sp2 through automatic updates
5. in the case of a failure to install manually
NOTE: TURN ON YOUR COMPUTER TO A NORMAL STARTUP AFTER TRYING THE STEPS ABOVE.
Click Start, in the search box to start, type msconfig and press ENTER.
Select Normal startup, and then press apply and OK
How to obtain the latest Windows Vista service pack
Description of the preparation tool update for Windows Vista for Windows Server 2008 and Windows 7 system
How to perform a clean boot procedure to determine if background programs are interfering with a game or a program that you currently use
Try this and let us know the answer.
Thank you and best regards,
Bindu S - MICROSOFT SUPPORT
Visit our Microsoft answers feedback Forum and let us know what you think.
Quicken will does not work in windows 7
wouldn't be easier to remove windows 7 install our windows xp
I deleted your message in the same show twice.
Need to update my newly purchased CS6 version I have will does not recognize Canon 70 d Raw files
Have a new version of CS6 and unable to download the Raw files
I think I need an upgrade can help you
Canon 70 d has been initially supported by 8.2 Raw camera that is compatible with the CS6
In Photoshop CS6, click Help > updates to update your Camera Raw plugin to 8.3 that is the current version (8.4 is due soon).
Then, you will be able to open and edit Raw 70 d files.
OfficeJet 6700 Premium: Printer does not recognize the correct password on the upgrade to iOS 10
Well, you need to get more of what you have. Assuming that you want to connect directly to your phone, the information in your User Guide that you download from the web. You must print the Network Setup page to see your password.
To check the IP address of the printer, get the IP address by printing a Network Setup page.
Page 126 of the user guide...
Touch (right arrow), select Setup, press network and then tap print network settings.
System does not accept the administrator password when you want to delete file system
Remember - this is a public forum so never post private information such as numbers of mail or telephone!
Ideas: I downloaded bandoo and Yahoo since then I had nothing else problems. It's not my computer that I use, but I don't have the permission from the owners to use this computer. I have no problem signing into my account, it is impossible to connect and it does not recognize its administrator password to remove these items from the computer. I tried all that I know (which isn't much). Please please help me! Also, I think that's why I can't return and before restore point I made this big mistake.
- You have problems with programs
- Error messages
- Recent changes to your computer
- What you have already tried to solve the problem
Microsoft technical support engineers cannot help you recover the passwords of the files and Microsoft who are lost or forgotten product features. For more information about this policy, please refer to the below sticky
http://social.answers.Microsoft.com/forums/en-us/vistasecurity/thread/3eba3150-8742-4264-be9f-0daaad2282cd Jason H. Engineer Support of Microsoft answers visit our Microsoft answers feedback Forum and let us know what you think.
iTunes does not recognize any of my iPhones (Windows 10)
I've recently updated iTunes 12.4 and now my iPhone 5s, and my iPhone 4 are not recognized by iTunes. They appear as 'Apple iPhone' in my file Explorer, but are not accessible via iTunes or iFunBox. I tried all the options in the management of the link here:
If iTunes does not recognize your iPhone, iPad or iPod - Apple Support
I removed the lockdown folder.
I tried several cables.
When I go into Device Manager, there is no "Apple Mobile Device USB Driver" under "In Bus USB controllers", but there is 'Apple iPhone' under 'portable '. If you're looking for an update to this pilot says 'Windows has determined the driver software for your device is up-to-date' "MTP USB device".
More interesting still, I went down to iTunes 12.1.3, thinking that would take me back to a working version, but in fact it STILL does not recognize my phone(s)!
What the hell is happening?
If your iOS device does not appear in iTunes, try the following:
- Open Control Panel > Device Manager
- Plug in your device
- Locate Bus USB Controllers > Apple Mobile Device USB Driver.
It is also possible that the device may appear under imaging devices, portable devices or other devices or as a device USB of MTB.
- Right-click and select software update of the driver...
- Click Browse my computer for driver software
- Go to C:\Program Files\Common Apple Mobile Device Support\Drivers or
C:\Program Files (x 86) \Common Files\Apple\Mobile Device Support\Drivers
- Click on let me pick from a list of drivers for devices on my computer
- Click on Apple Mobile Device USB Driver
- Click Next, then close and exit the Device Manager
To step 3 above, open the Device Manager. Expand one of the articles that are listed.
- USB Bus controllers
- Imaging devices
- Portable devices
- Other devices
Plug in the appliance. You should hear the telltale Windows sound device connection and a Division must acquire a new entry. This should be your device. It cannot be labelled properly at this point. If you do not hear a suspicious noise cable damaged.
Or try If iTunes does not your iPad, iPhone or iPod - Apple Support
If not try a complete tear down and rebuild iTunes in accordance with the resolution of the problems with iTunes for Windows updates.
Or try to go back to the last version of iTunes that has worked for you. See the programs installation of iTunes to download links. If you roll back to 22.214.171.124 to 126.96.36.199 or 188.8.131.52, for example, then you will also need restore the database of the library in the manner described in the empty/corrupted after upgrade/crash iTunes library. The tip makes suggestions to reintroduce recent purchases, so at worst, you lose a few meters or a newly created playlist.
iTunes does not recognize my iPhone on my HP Pavilion Windows 10 5s, so cannot sync the phone, which has the latest operating system running
iTunes does not recognize my iPhone on my HP Pavilion Windows 10 5s, so cannot sync the phone running. I downloaded the latest OS for the phone and the latest version of iTunes on my PC and have tried all USB ports several times. I also reinstalled drivers USB to the PC. The phone is recognized on the computer of a friend under Win 7. All shows when I plug it on mine is a page showing the 'Apple iPhone' folder display of storage internal (2.18 GB free of 14.7 GB). Troubleshooting in devices and printers, where the phone displays as "Not specified Apple iPhone" generates a message saying that "Apple iPhone is an older USB device and may not work with USB 3.0 and plug it into a USB 2.0 port." But when I use USB 2.0 (I tried several times using each of the three USB ports on my PC), troubleshooting the error message says "Apple iPhone won't work correctly with USB 3.0." This seems to be a recent problem, since in March 2016, I could spend a few songs from my PC to my phone using iTunes.
I wish I had some ideas of people who have experienced this problem, I find to be a more frustrating one.
Well, you aren't the only one. This just freakin happened to me. I spent the last three hours with apple and Windows supports. Now I'm reinstalling Windows 10 by last resort of Windows support councils. I got the same message USB. In iTunes, under devices something removed my 5s and the iPad. But it remains 6 s wife. I tried my computers 2-(SS) 3.0 ports and 1 port 2.0 ordinary. I tried all four thinners cables I have. I will let you know the result of the Windows reinstall.
Satellite L500-13z - Windows 7 does not recognize wireless network adapter
The Windows 7 RC Device Manager does not recognize my wireless network adapter (for example: Atheros, Intel or Realtek). I tried to install all the Toshiba support drivers, but none of them work:
After installation, they ask me to connect the unit to my computer (of course it is still on the motherboard!).
=>, Is there a way to know what is my Wifi adapter?
that one failed: http://aps2.toshiba-tro.de/kb0/HTD7201PO000SR01.htm (this is the only Word to say "network adapter" with a yellow exclamation point).
-Online someone knows when will be released Windows 7 drivers on the website?
Before you begin to install all drivers WLAN you can find on the Toshiba site you must make sure that wireless network card, you have exactly. You can check in the Device Manager-online properties-online Details of the local network adapter device.
Need you an information like PCI\VEN_XXXX & DEV_XXXX
If you have based this information you are looking for with these terms on this site in order to determine the exact WLAN card:
After that, you can download the driver appropriate for your laptop. Before installing, you must uninstall all other versions and restart the laptop.
Also, make sure that the WIFI is enabled with the hardware switch and FN + F8.
Maybe you are looking for
Why do I get a pop-up message on Flash?
When I use AT & T messaging, I get this pop-up message: Your browser blocks Flash. You must have Flash 9.0 or higher installed and unlocked to run an openmail application. You can download and install the latest Flash Player here But I already have t
My 'Restore previous Session' button no longer works. When I click it, nothing happens. How can I fix?
When I click on the 'Restore previous Session' button on my Firefox home page, nothing happens. Usually, it restores all my tabs from the previous session, and now it does nothing.
Camileo S10 - how to avoid the 'information' during video playback on TV
I just received my Camileo S10... very nice indeed... but how to avoid the track and reading data to be shown on the screen during playback on my TV...?
Vertical dotted lines and bad shading on Satellite P30-109
Hello Sorry for my bad English,I have a problem TFT on my Satellite P30-109.Regular vertical dotted lines and bad shading.I formatted the disk with the recovery disk, but nothing has changed. An irregular viewing is present during windows startup.Wha
Write to the file in spreadsheet that VI is not add
See attached vi. I logged a bunch of data into excellent .xls file, and then restart the vi and sign again in the same xls file, but I noticed the new data do not add to the file existing, but replace all the old data In my writing file vi spreadshee