HP Stream 13: Wifi disappeared completely, even after factory reset.

Hello

We had a trouble that started with the laptop does not not on one day. We managed to turn it on, but now there is no wifi.

In programs and features I see there is a driver Broadcom "installed" but there is no version and there is no file size. I deleted and tried to reinstall a new driver, but that stops at half way through and doesn't seem to work.

In device manager there is no sign of a wifi device, it's as if it disappeared completely.

I tried all types of factory reset, same one that completely resets all doesn't seem to work.

I have no way to connect the laptop to the internet because there is no Ethernet cable port. So I downloaded the driver on a memory stick from another computer and it stuck in the said laptop - no joy.

Any help would be appreciated.

Thank you

Bradley

@Bradley12345,

Hello and thanks for the display on the HP support forums.  If you wifi does not appear in Device Manager, that this means that the map does not work or is not connected properly.

Here is a link to the manual for maintenance of your system.

HP PC laptop stream 13

You can use this to see if you can access the wifi card to make sure it is placed correctly.

If you are not able to do this you want to contact the HP support by phone for repair options.

Please contact our technical support at the 800-474-6836. If you do not live in the United States / Canada region, please click the link below to get help from your region number.

http://WWW8.HP.com/us/en/contact-HP/WW-phone-assist.html

Thanks again for posting and have a great day.

Tags: Notebooks

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