HP support assistant - will launch or uninstall properly - Windows 7 Pro SP1
RE: Cannot run, HP Support Assistant can not even uninstall properly.
Have my office since 2010. HP Support Assistant has still works perfectly. Now when I try to run HP Support Assistant, it does not start, returning the message "an unhandled exception ('System.TypeInitializationException') occurred in HPSF.exe [6264].»
In response, I downloaded the latest version of HP Support Assistant HP website and tried to install it. There was a problem and he asked me if I wanted to try an install using recommended settings. I said yes, but no completion message was never presented.
Thus, by the HP troubleshooting suggestions I tried to uninstall HP Support Assistant using the dialog box uninstall Windows standard. But, also, the operation failed with the message "Error 1316 network error occurred trying to read from C:\Windows\Installer\HP support Assistant.msi".
I tried again to install the latest version of HP Support Assistant, but once the installation wizard has started the only message he introduced the question of if I wanted to replace the existing files. I said yes, the wizard appeared to move forward, but no completion message was never presented.
Another attempt with the dialog box uninstall Windows failed once again with the same error 1316 as before.
So I'm puzzled. Suggestions?
My PC: Desktop, model HP Pavilion HPE-170 t
OS: Windows 7 Pro, SP 1, 64 - bit
The HP Web "Boot errors resolve the MSI" page (http://support.hp.com/us-en/document/c00811375 ), I found a link to a Microsoft Web page: "The problems that the programs cannot be installed or uninstalled" (http://support.microsoft.com/mats/Program_Install_and_Uninstall?). This Web page has a "Program install and Uninstall Troubleshooting" utility which worked like a champ to effectively solve the problems with the existing, corrupted application and uninstall it.
I am out of the Woods and happy now.
Tags: HP Desktops
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