HP Z420: Other devices (missing drivers)

Hello world

For the life of me, there are two devices in Device Manager that I can't seem to update:

PCI serial port
SAS controller

In both devices, this is the last 2 timestamp description which is noted:

PCI serial port

1)

Device PCI VEN_8086 & DEV_1D3D & SUBSYS_1589103C & REV_05\3 & 11583659 & 0 & B3 requires installation.

2)

Device PCI VEN_8086 & DEV_1D3D & SUBSYS_1589103C & REV_05\3 & 11583659 & 0 & B3 has been configured.

Driver name: null
The class GUID: {00000000-0000-0000-0000-000000000000}
Driver date:
Driver version:
Driver provider:
Section of the driver:
Rank of pilot: 0x0
Matching device ID:
Advanced driver:
Update of the device: false
Device of parents: ACPI\PNP0A08\0

I think it's the guest card Vantec PCIe RAID (UGT-ST644R).  I installed the drivers from Win10... but it does not go away.

SAS controller

1)

Device PCI VEN_8086 & DEV_1D6B & SUBSYS_1589103C & REV_05\4 & a95f37b & 0 & 0088 has been configured.

2)

Driver name: null
The class GUID: {00000000-0000-0000-0000-000000000000}
Driver date:
Driver version:
Driver provider:
Section of the driver:
Rank of pilot: 0x0
Matching device ID:
Advanced driver:
Update of the device: false
Parent device: PCI\VEN_8086 & DEV_1D3E & SUBSYS_1589103C & REV_05\3 & 11583659 & 0 & 88

Device PCI VEN_8086 & DEV_1D6B & SUBSYS_1589103C & REV_05\4 & a95f37b & 0 & 0088 requires installation.

I don't know what helps me to do now... Any suggestions on how to solve this problem would be fantastic!

See you soon,.
-Richard

Hi, Richard:

The PCI Serial Port device needs this driver...

This package contains version Intel Management Engine Software 11.0 for desktop models and operating systems supported. This package installs the latest drivers Management Engine Interface (MEI) and Serial-Over-LAN (GROUND), as well as the Intel Management and security status (IMSS), to support versions Intel Active Management Technology (AMT) 8.x and 9.x.

FTP://ftp.HP.com/pub/SoftPaq/sp74001-74500/sp74499.exe

Try to install the driver manually if automatic installation method does not work.

Here's a partial copy and paste of the driver installation information file that shows the support of the drivers for the hardware ID you have posted.

[Intel.NTamd64]
% SRL_DeviceDesc % = ComPort, "PCI VEN_8086 & DEV_1E3D & CC_0700.
% SRL_DeviceDesc % = ComPort, "PCI VEN_8086 & DEV_1CBD & CC_0700.
% SRL_DeviceDesc % = ComPort, "PCI VEN_8086 & DEV_1C3D & CC_0700.
% SRL_DeviceDesc % = ComPort, "PCI VEN_8086 & DEV_1DBD & CC_0700.
% SRL_DeviceDesc % = ComPort, "PCI VEN_8086 & DEV_1D3D & CC_0700.
% SRL_DeviceDesc % = ComPort, "PCI VEN_8086 & DEV_8C3D & CC_0700.
% SRL_DeviceDesc % = ComPort, "PCI VEN_8086 & DEV_9C3D & CC_0700.
% SRL_DeviceDesc % = ComPort, "PCI VEN_8086 & DEV_9CBD & CC_0700.
% SRL_DeviceDesc % = ComPort, "PCI VEN_8086 & DEV_8D3D & CC_0700.
% SRL_DeviceDesc % = ComPort, "PCI VEN_8086 & DEV_9D3D & CC_0700.
% SRL_DeviceDesc % = ComPort, "PCI VEN_8086 & DEV_A13D & CC_0700.

The 2nd device is a controller SAS of Intel and needs this driver...

This package contains the Intel Rapid Storage Technology Enterprise (rest) drivers and the graphical user Interface (GUI) for controllers serial ATA (SATA) RAID in the models of desktop taken in charge who run a system of Microsoft Windows supported OS.

FTP://ftp.HP.com/pub/SoftPaq/sp72001-72500/sp72212.exe

Again, try to install the driver manually if auto installation does not work.

Here's a partial copy and paste of the driver installation information file that shows support for the ID you have posted.

% Intel_SAS_RAID. DESC = Intel_SCU_iaStorS_Inst, PCI VEN_8086 & DEV_1D60 & CC_0107%
% Intel_SATA_RAID. DESC = Intel_SCU_iaStorS_Inst, PCI VEN_8086 & DEV_1D61 & CC_0107%
% Intel_SAS_RAID. DESC = Intel_SCU_iaStorS_Inst, PCI VEN_8086 & DEV_1D62 & CC_0107%
% Intel_SAS_RAID. DESC = Intel_SCU_iaStorS_Inst, PCI VEN_8086 & DEV_1D63 & CC_0107%
% Intel_SAS_RAID. DESC = Intel_SCU_iaStorS_Inst, PCI VEN_8086 & DEV_1D64 & CC_0107%
% Intel_SAS_RAID. DESC = Intel_SCU_iaStorS_Inst, PCI VEN_8086 & DEV_1D65 & CC_0107%
% Intel_SAS_RAID. DESC = Intel_SCU_iaStorS_Inst, PCI VEN_8086 & DEV_1D66 & CC_0107%
% Intel_SAS_RAID. DESC = Intel_SCU_iaStorS_Inst, PCI VEN_8086 & DEV_1D67 & CC_0107%
% Intel_SAS_RAID. DESC = Intel_SCU_iaStorS_Inst, PCI VEN_8086 & DEV_1D68 & CC_0107%
% Intel_SAS_RAID. DESC = Intel_SCU_iaStorS_Inst, PCI VEN_8086 & DEV_1D69 & CC_0107%
% Intel_SATA_RAID. DESC = Intel_SCU_iaStorS_Inst, PCI VEN_8086 & DEV_1D6A & CC_0107%
% Intel_SATA_RAID. DESC = Intel_SCU_iaStorS_Inst, PCI VEN_8086 & DEV_1D6B & CC_0107%
;

Tags: HP Desktops

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