HP8610e: get message network installation HP8610 lan connection failure

Using set up disk, I get the network fails Installation message: the printer could not be installed on the network. I use the connection to the local network

Hey @graemea,

Welcome to the Forums of HP Support!

I understand that you encounter a "network without successful installation" error during the installation of your HP Officejet Pro 8610 e-all-in-one printer for an ethernet connection on your computer Windows 8.1. I would like to help you today to solve the installation problem. Can I please you follow the steps below.

Step 1: Remove the drivers:

Even if the installation fails, there is a chance that a part of the software package and the pilot has made its way on your computer. For the purposes of troubleshooting, it is crucial that we have a clean slate to work with. So, I'll let you remove all traces of your HP Officejet from your computer.

  1. Open your screen to Start by selecting the Windows icon at the bottom left of your computer screen or by selecting the Windows key bottom left of your keyboard, to the right of the Ctrl key
  2. In the start screen, type programs and features. Click on programs and features to start.
  3. In the window programs and features will populate a list of the programs installed on your computer. Please scroll through this list and find your HP Officejet
  4. Click on the HP Officejet device and select Uninstall
  5. Please follow the prompts on the screen to complete the uninstall
  6. Once the uninstall is complete, please close the window programs and features. Please proceed to the next step below.

Step 2: Remove temporary files:

  1. Open your screen to Start by selecting the Windows icon at the bottom left of your computer screen or by selecting the Windows key bottom left of your keyboard, to the right of the Ctrl key
  2. In the start screen, type run. Click on Run to launch the run dialogue box
  3. In the run box, type %temp% , and then click OK
  4. When the Temp folder opens, select Ctrl + A at the same time on your keyboard. Everything in this folder will highlight now.
  5. Select the "delete" button on your keyboard. The Temp folder contains the temporary internet files. None of the actual files or folders on your computer will be affected by deleting Temp files. A Temp file should you will automatically get the pop up to 'jump' this point.
  6. Close the Temp folder when it is empty
  7. Right-click the recycling bin on your desktop and select empty recycling bin

Step 3: MSCONFIG (disable):

A program running on your computer can cause interference when you try to install your network printer. I'm going to make sure that no program will cause problems, you temporarily turn off background programs on your computer.

  1. Open your screen to Start by selecting the Windows icon at the bottom left of your computer screen or by selecting the Windows key bottom left of your keyboard, to the right of the Ctrl key
  2. In the start screen, type run. Click on Run to launch the run dialogue box
  3. In the run box, type msconfig and click OK
  4. When the System Configuration window opens, select "selective startup" and uncheck load startup items
  5. Click the Services tab, check the box at the bottom to hide all Microsoft Services
  6. Select turn off all the
  7. Select apply and OK
  8. Computer restart when you are prompted. When your computer turns on, proceed to the next step.

Step 4: Install the device:

  1. Please click here to download the latest drivers for your HP Officejet
  2. Once the download is complete, follow the instructions on the screen to install your printer on a network
  3. Once the installation is completed successfully, please test the functions of your machine to confirm that everything is working properly. Once you have confirmed that the printing and scanning are use, please proceed to the last step to Activate substantive programmes and test the machine one last time.

Step 5: (MSCONFIG (Enable):)

  1. Open your screen to Start by selecting the Windows icon at the bottom left of your computer screen or by selecting the Windows key bottom left of your keyboard, to the right of the Ctrl key
  2. In the start screen, type run. Click on Run to launch the run dialogue box
  3. In the run box, type msconfig and click OK
  4. When the System Configuration window opens, select Normal startup
  5. Select apply and OK
  6. Computer restart when you are prompted. When your computer turns on, please test the functions of your machine to confirm that everything works again according to normal.

Please reply to this message with the result of your troubleshooting. You can also click thethumbs up' ' icon below to say "thanks for the help!" I look forward to hear from you!

Tags: HP Printers

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