Huge delay and crashing

A few minutes ago my PC was working fine. Then it suddenly fixed and restarted. Since then, it keeps freezing and crashing. When I try to open my browser, it does nothing, then after a minute, it crashes. Ditto for Solution Explorer and other programs. I had to use my phone to post this question.

I have currently no anti virus installed so I thought the possibility of a virus. I hope that someone here knows what is happening.

Hi Mollie,

Thanks for posting your query in Microsoft Community Forum.

There may be possibility of threats on the computer that you are running an anti-virus program. However, you can use Microsoft Security Essentials to protect against viruses, spyware and other malicious software. It provides free real-time protection for your computer.

Step 1: Now the computer crashes and restarts, allows first tent to boot your system into a State of services necessary to the operation and a minimal set of drivers enabled, called Safe Mode.

You can refer to the following steps:

  • Remove all floppy disks, CDs and DVDs from your computer and restart your computer.

Click the Start button, click the arrow next to the shut down button, and then click restart.

  • Do one of the following:
  • If your computer has a single operating system installed, press and hold the F8 key as your computer restarts. You need to press F8 before the Windows logo appears. If the Windows logo appears, you need to try again by waiting until the Windows logon prompt appears, and then stop and restart your computer.
  • If your computer has more than one operating system, use the arrow keys to select the operating system you want to start in safe mode, and then press F8.
  • Log your computer with a user account with administrator rights.

When your computer is in safe mode, you'll see the words Safe Mode in the corners of your screen.

Step 2: Once the computer starts in safe mode, perform the clean boot to rule out a software conflict.

Put your system to the clean boot state helps determine if third-party applications or startup items are causing the problem. You must follow the steps in the article mentioned below to perform a clean boot.

How to perform a clean boot in Windows

Note: see "How to reset the computer to start normally after a boot minimum troubleshooting" to prepare the computer to start as usual after troubleshooting.

Step 3: I suggest you to run Microsoft Safety Scanner to remove all the threats on the computer.

The Microsoft Security Scanner is a downloadable security tool for free which allows analysis at the application and helps remove viruses, spyware and other malware. It works with your current antivirus software.

Microsoft safety scanner

Note: The Microsoft Safety Scanner ends 10 days after being downloaded. To restart a scan with the latest definitions of anti-malware, download and run the Microsoft Safety Scanner again.

Note: Data files that are infected must be cleaned only by removing the file completely, which means there is a risk of data loss.

Hope this information is useful. If the problem still persists, please post back for further assistance, we will be happy to help you.

Tags: Windows

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