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• Acceptance surveys BBM blackBerry smartphones please - problem

  While my son waited the better part of a week to get his old phone no.. moved to a new BB... We scanned each other PINS.  They've been sitting 'pending' because he was unable to accept an invitation before phone service from on his new phone.

  Now that his service has started we are both having the same problem.  (Mine is BB Bold 9900.  It's a curve).

  BBM applications are still sitting on hold.  How do we accept?  At this point, there is no option to accept.

  TIA

  EACH of remove you the other invites

  and then both restart you... (With the BlackBerry powereddevice, remove the battery for a minute and then reinsert the battery to restart).

  Now, ANY of you add or invite the other back to BBM using the real AXIS to the other device, not the email invitation.

• Interference from another device in bbm blackBerry Smartphones

  Hi, a while back, my blackberry curve 9300 was stolen. I then had the phone blacklisten via my ISP, and my camera erased using blackberry Protect? I also bought a new blackberry curve 9300 and restored all my data from my old blackberry id. Everything worked fine until about a month after my old phone was stolen. Everything was fine except I now im my bbm interference. My profile picture is often changed and I get contacts without confirming them. After a few days to deal with the technical support told me that the phone must be put to the index with blackberry as well as my ISP. I was also told that this process had never been done before, and the chance to get with my phone was not very high. The reason was that the technical support should send a request to blackberry on the blacklist of the bb id, an e-mail.

  I don't know if the person using my old stolen phone can read my messages or see my contacts, but either way I feel as if my private life has been violated and liked to feel safe using bbm surveys.

  What can I do? Maybe remove the code from my blackberry and register in the register using the same email?

  Thank you very much

  Peter

  Hello

  You change the username - BBID

  • KB28060 How to change or update a BlackBerry ID user name on the site Web de BlackBerry ID
  • KB32514 How to change or update a BlackBerry ID user name on a BlackBerry smartphone

• Problem in BBM blackBerry Smartphones - I do not have a display picture bbm Board and the State. I cannot access it and cannot access my photo or status of the contacts Panel

  I don't have a display picture bbm Board and the State. I cannot access it and cannot access my photo or status of the contacts Panel. Help, please!

  Thank you!

  Then you can try upgrading the BBM to the latest version available for your device?

  Make that first make a local backup of your BBM contacts, after backup, delete or uninstall any existing version of your BlackBerry. On your home screen, go to Options > Advance Options > application > BlackBerry Messenger > delete BlackBerry Messenger of this list (highlight BBM press on the menu key and select delete)

  KB10040 : How to view or delete the application installed on a blackberry smartphone 

  Once it is perform a battery pull reboot by removing the battery while your unit is powered, wait a min, then reinsert back.

  Finally, after the reboot, use your BlackBerry browser and go to www.blackberry.com/bbmdownload and download the latest available for your device.

  _______________________________________________

  Please note :

  If you encounter BBM7 or higher then your BBM Contacts are integrated into your BlackBerry ID after installation when you log in with your BlackBerry ID Contacts is restored back, but if you experience any previous Kathy then first make a backup local, you can save on your press card, see this KB for additional assistance

  KB20554 : How to back up and restore the BlackBerry Messenger contacts list

• Issues with BBM blackBerry Smartphones

  Whenever I charge my phone or restart I notice my bbm dates back to ancient times, I get previous pings and current pings will no longer appear, also dp displays more peoples. I decided to back up my contacts, delete and re install the app but realized after the reboot, I can download is no longer bbm as he shows me app World, bbm is already installed, but can't find anywhere in my phone. Please help I need my bbm back

  Hello presh007

  Welcome to the Forums of the BlackBerry Support

  If you already verified and that you are unable to locate your BBM icon, then you should try reinstalling the BlackBerry Messenger application, it may be useful.

  To do it from your home screen to go to Options > device > Application Management > locate and delete BlackBerry Messenger from this list.

  KB10040 : How to view or delete the application installed on a blackberry smartphone 

   

  Deleted once perform a battery pull reboot by removing the battery while your device is turned on, wait a min. and then reinsert this return.

  Finally, after the reboot, use your BlackBerry browser and go to www.blackberry.com/bbmdownload and download the most recent version available. After installation, restart your device once more, connecting with your BlackBerry ID and check if you are able to send BBM to one of these devices.

  Please try it and let us know of your progress.

• BlackBerry smartphones Add Contact Pro app - download problem

  Hi all

  I have the BB 8520 curve. Last week I bought 'Add Contact Pro' on Blackberry app World. After purchase and during the download I received an error and stopped the whole process. The app didn't download. I sent mail to the developer app three times but no response.

  Can someone help me on how to download again (I did purchase)?

  Thank you

  Atomleaf

  Hello and welcome to the community!

  I suggest that you clear the cache of the AppWorld application.

  For legacy devices (pre-BB10):

  1. open the App World

  2. go to my world

  3. follow one (and only one!) of these steps:

  3. for the BB keyboard-oriented - hold down the ALT key and press on, in the sequence R, then S, then T

  3B. for touch screen only BBs - hold the num-lock (! 123 button) so that it hangs and then press on, in the sequence 3, then 4, then)

  3 c for the most recent (e, g., OS6 and 7) BB s, see this KB:

  • KB24714 How to clear the cache of BlackBerry App World

  4 AppWorld must close.

  5. If your BB locks after issuing clear cache, do a battery pull reboot

  6. return to AppWorld/MyWorld (it can be slow, while it re - sync). .

  If (4) stage arrives not as described, then the empty the cache failed.

  For BB10 devices:

  • KB33818 Applications in BlackBerry World are stuck in a State facility and cannot be cancelled or removed from the download list

  After the empty Cache, then to re - install the app, please see this KB:

  • KB17625 How to install or transfer has already purchased apps from BlackBerry App World for BlackBerry smartphone

  Good luck and let us know!

• Bbm blackBerry Smartphones transfer contacts

  My blackberry storm fell and the screen no longer works so I bought a new. Can I transfer contacts from the old to the new bbm although I don't see anything on the screen?

  Hi and welcome to the Forums!

  If you use the device switch Wizard, it will do even more than that. I hope that you will not have to do anything on the screen of the old BB...

  • KB16291 How to use the switch device Wizard to switch to a new BlackBerry smartphone

  Good luck!

• My screen blackBerry Smartphones has been frozen all day? Help, please!

  Okay so I recently bought a blackberry 9800 torch of my friend, its not in poor condition but it has a few scratches on it. the phone also worked well for her.

  This morning, installed an app to rename my files of music, called MTagz or something like that

  directly after the installation, a grey box with a blue loading circle sign and the word loading it appeared. I thought he'd go after a while, but long story short, he didn't.

  Ive tried to restart and turn my phone off, then on, but it won't work. If I could, I would like to uninstall the app, but my phone is completely insensitive.

  I can enter my PIN and password, but as soon as the shoes at the same time the touch screen home screen and keyboard do not work. I can also press the menu button to switch between windows, but when these windows open again I can't do anything.

  Thanks for your help

  Hello and welcome to the community!

  Given your procurement method, I recommend that to start here:

  • KB05099 Steps to take before selling or after the purchase of a used BlackBerry smartphone

  Ensure that all measures are properly carried out in order to completely divorce the BB from accounts of friends and thus to be able to create entirely what you need for you alone.

  Regarding your question as stated, I recommend that you try to start safe mode:

  • KB17877 How to start a smartphone BlackBerry in Mode safe

  It will take several attempts to get the combination of keys ESC (press/release/hold) OK, so be patient. When properly in Safe Mode, see what happens.

  If the behavior continues, then well... think what happened just before this behavior started? A new application? An update? A theme? Something else? Think carefully that the slightest change can be causal... and try to undo all that was.

  But if the behavior continues mode without failure, you may need to consider more drastic measures - WIPE, OS Reload, BBSAK Wipe/Reload and the process of reloading OS 'skeleton '. To prepare, you should be sure that you have a full backup of your PC... Please see the Backup link in my sig auto on this post for instructions.

  You may also use these tips:

  • KB10144 How to force detect the BlackBerry smartphone using the Application Loader
  • KB27956 How to recover a BlackBerry smartphone from any State
  • http://CrackBerry.com/BlackBerry-101-lecture-12-how-reload-operating-system-nuked-BlackBerry

  Good luck and let us know!

• BlackBerry Smartphone password expire in? days

  Hi gurus

  I recently acquired a Bold 9700 and have set up a password for the device, but now I am regularly told that my password expire in so many days. I tried to find where to change this setting, but in vain.

  Can someone tell me where I should be looking?

  Thank you

  Hello

  Want to know where to change the password itself? Or where to change the password expiration (days) setting?

  For the password itself, see:

  • Article ID: KB00588 Security password for the BlackBerry smartphone

  However, for the time-out setting, it's something completely different and not really controllable by the end user. So, first question... are you part of a BES environment? If so, then check with your BES admins they control it.

  If you are not part of BES, then check this, you can:

  • Article ID: KB30076 How to check for an it on a BlackBerry smartphone policy

  If there is an IT strategy and that you are not part of BES, so that that you got the device does not correctly clean up everything first. Reference:

  • Article ID: KB05099 Steps to take before selling or after the purchase of a used BlackBerry smartphone

  If all the other steps necessary for the seller are completed, you can delete it strategy through this procedure:

  • Article ID: KB31291 How to reset a BlackBerry smartphone to factory using BlackBerry Desktop Software Settings

  If, in this context, you choose to do a backup/restore, and then not to do a full restore of your device that you saved before the ResetToFactory. On the contrary, do only a selective restore and specifically avoid restore databases that have to do with THIS, policy, business, or something else of that nature. If you restore those, he will dutifully restore it on the device policy, and you will be right back where you started.

  Good luck and let us know!

• Issue with BBM blackBerry Smartphones to add a new contact

  I just bought a BlackBerry for a parent especially to be able to use BBM with him, knowing that he will soon be abroad;

  The problem is that I can not add him to my contacts: scanning the bar code don't work, for what is to type the PIN code or text. I even tried to send him an email. There, for example, can add me, and none of the latter work neither.

  I downloaded the latest updates and tried to charge our devices several times, but it was useless...

  Any idea what could be the problem?

  Thank you in advance!

  Laura, of course try it.

  Rakboyz, please read this thread and follow the suggestions.

• How to add contacts on BBM BlackBerry Smartphones? If we do not know email address and pin code?

  BlackBerry 9220 curve

  Open your BBMessenger application.

  Press your Menu button (the left button of the trackpad)

  Click on invite to BBM.

  You can enter BlackBerry PIN a friend here or email address. I recommend using the method of the PIN code.

  More information can be found here.

  BlackBerry Messenger - 6.2 - User Guide

• Issue of calendar entries sharing with groups of BBM blackBerry Smartphones BB Curve 8520-

  Greetings!

  I am currently using a BB Curve 8520. I have a problem with the birthday entries sharing with my BBM groups.

  When I add a birthday entry to my contacts from the phonebook, the phone will ask whether or not you will share this date with the BBM groups calendar.

  If I select No., birthday entry will continue to BE SHARED to your BBM groups.

  So I have to go to the calendar of the BBM groups to delete manually created entry.

  Can you help me to solve this problem with my phone?

  Thanks in advance!

  Hi, Ahmed.

  Follow the steps; below

  1. take a full backup of your device.

  2 reset the device (Do a security wipe)

  3 register your device with Netowrk.

  4. return the maintenance book.

  5. If more than one e-mail account then delete pulled CICAL service book of reset. (but keep a default for CICAL service)

  6. now, do a restore advance except BBM GROUP and data.

  7. now, create a new entry in the calendar.

  Please read the following threads for more info:

  http://supportforums.BlackBerry.com/T5/BlackBerry-App-World-General/calendar-issues-BBM-Group/TD-p/6...

  Courtesy: Santosh-Boiro

• My bbm blackBerry smartphones does not work

  After my phone erased every time that I go on bbm on my blackbery 9320, he says "establishment of bbm surveys" I topped up to £5.00 and sent a text message to 441 "MONTHBB" its saying sorry, due to a technical problem, your request has not been processed. Please try again later. My apologies for any inconvenience. Please help I want my bbm backkk

  I called t-moblie told them to put 1 month bbm and they did it and it worked and everything is back

• BlackBerry Smartphones add my blackberry address to my windows mail

  I don't know if this is where I put this request, but here goes...

  I add my new BlackBerry address to a computer with Windows mail.  I do not use the BlackBerry through a company - it's mine.  I added all my other addresses (@hotmail.com, @yahoo.com, etc.) and now I want to add my BlackBerry.  No one knows what is the type of server and you enter for incoming and outgoing servers?  Thank you!!!

  The BlackBerry e-mail address are accessible by the device itself; It cannot be checked in the computer.

• Recovery of BBM blackBerry Smartphones by e-mail does not

  Hi all

  I've updated my 9790 about 13 hours from OS to OS 7.1.0.523 7.0. Everything works well, although all my BBM contacts are lost (to hundreds of them). I tried to recover them with Remote Contact list recovery with zero result (it was 11 hours or more). The screen shows just what follows:

  "The verification email was sent successfully to . Once your device receives an e-mail, it will be automatically processed and recovery will continue. Si ce...».

  I really appreciate if there is someone who can help me with this. Thank you.

  No, you must REQUIRE that Telkomsel - technical support Indonesia REASSIGN or TRANSFER your call to the BlackBerry technical support. They won't do it, but they can.

  Here, we, is only a user to user support forum. We are not technical support BlackBerry.