I am an educator and cannot buy my creative cloud membership
I buy Creative Cloud through the Foundation for California community colleges and am unable to download the applications. Tone not displayed in my Adobe account and the link provided said it has already been used.
You will need to speak to a representative of Adobe by Chat or phone. We cannot discuss issues of license and the serial number on a public forum. Call for the United States opening hours:
Click on the blue link.
Tags: Adobe
Similar Questions
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Just downloaded and cannot even get creative cloud to open.
I really want to try Illustrator, but it seems that the only way I can get it is to load the creative cloud. Charge it to my computer, but it does not open! He repeated to me that adobe Creative Cloud has stopped working. So I can not even at the point of download software. I spent a whole day working on it! My firewall is disabled.
Please try to uninstall the creative Office Cloud app using the directions and the uninstaller available here: uninstall the Adobe Creative Cloud desktop application.
Once the creative cloud desktop application has been removed by using the uninstall program, please reinstall by following these instructions: use of the desktop Adobe Creative Cloud to manage your applications and services application.
Then, you can use the creative cloud desktop application to install Illustrator.
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I get the error code 204 and cannot install the creative cloud. Need help!
Currently, I'm trying to install the creative cloud but error: 204 keeps popping up stating «It seems to be a problem of access to a critical file for download...» »
Can someone help me?
Thank you
For this a little late but I just had this problem and it was my malware program which was causing the problem. Just turn it off and it works perfectly.
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I want to just make sure that I do not treat of having applications in double or any other complication.
Hello
You would not have to uninstall all apps after the purchase of the subscription.
Once the subscription is activated, you will be able to use the same applications.
Please visit:https://helpx.adobe.com/creative-cloud/help/sign-in-out-activate-apps.html
I hope that answers the query!
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British Colombia and creative cloud membership
I might jump the gun to fire a bit, but I saw this at the bottom of the new Site BC: "Receive five sites of Adobe Business Catalyst free with membership in the Adobe Creative cloud." Knowledge more the link has not responded to my question which is:
If I buy a creative cloud membership, what level of sites are we talking about here? If we say a webBasic Site must pay the difference in cost of upgrading base to webCommerce?
Thanks for the information!
Hi Lynda,
You get webbasics (the most basic account) with CCM. If you want to upgrade, upgrade you to a higher plan as you do now.
See you soon,.
Mario
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If I buy any creative cloud annual plan, I will be able to download it and use it in different computers? Or the license is only for a computer?
Cloud license allows 2 activations http://www.adobe.com/legal/licenses-terms.html
-Install on a 2nd computer http://forums.adobe.com/thread/1452292?tstart=0
-https://helpx.adobe.com/creative-cloud/help/sign-in-out-activate-apps.html
-Windows or Mac has no importance... 2 on the same operating system or 1 on each
-Two activations on one account CAN NOT be used at the same time (to be noted in the link above of the license)
-An individual account is for one person and may not be shared with anyone else
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I tried to buy the creative cloud with all the included applications and I wrote my bank details and its been "approving or looking" for my card for an hour.
Since this is an open forum, not Adobe support... you must contact Adobe personnel to help
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
Don't forget to stay signed with your Adobe ID before accessing the link below
Creative cloud support (all creative cloud customer service problems)
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Cannot install Adobe Creative cloud and can't remove it
Help, please. During the software update (for windows 8), the computer was off. There was an error in update: C000003A. After that I went back to the previously saved configuration (if I understand correctly) I tried to install all my programs once more (desktop, Adobe Creative cloud, etc.) During installation of creative cloud installation saying that the previous filed was not properly deleted), I deleted the file "Adobe" according to the instructions from Adobe and also deleted with CC Cleaner. Doesn't work. I can't install my Adobe or remove and reinstall. It's text from Adobe:
Exit Code: 7 Please see specific errors below for troubleshooting. For example, ERROR: DF012, DF027,D ... -------------------------------------- Summary -------------------------------------- - 6 fatal error(s), 0 error(s) ----------- Payload: Camera Profiles Installer 8.0.0.0 {56DCC6F4-322E-42DA-A5DA-26BAD28C1E10} ----------- FATAL: DF027: Cannot copy template database file from C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\DECore\DE6\resources\uninstall\Uninstall.db to C:\Program Files (x86)\Common Files\Adobe\Installers\uninstall\{56DCC6F4-322E-42DA-A5DA-26BAD28C1E10}.db. Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it. FATAL: DF057: Check and correct file & parent directory permissions of C:\Program Files (x86)\Common Files\Adobe\Installers\uninstall\{56DCC6F4-322E-42DA-A5DA-26BAD28C1E10}.db and then try again. (Cannot set file attributes to normal) FATAL: DF012: Uninstallation database file does not exist at C:\Program Files (x86)\Common Files\Adobe\Installers\uninstall\{56DCC6F4-322E-42DA-A5DA-26BAD28C1E10}.db ----------- Payload: Adobe Photoshop CC 2015 Support 16.0.0.0 {3FB7A108-368A-4849-A3F3-69571BAAC457} ----------- FATAL: DF027: Cannot copy template database file from C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\DECore\DE6\resources\uninstall\Uninstall.db to C:\Program Files (x86)\Common Files\Adobe\Installers\uninstall\{3FB7A108-368A-4849-A3F3-69571BAAC457}.db. Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it. FATAL: DF057: Check and correct file & parent directory permissions of C:\Program Files (x86)\Common Files\Adobe\Installers\uninstall\{3FB7A108-368A-4849-A3F3-69571BAAC457}.db and then try again. (Cannot set file attributes to normal) FATAL: DF012: Uninstallation database file does not exist at C:\Program Files (x86)\Common Files\Adobe\Installers\uninstall\{3FB7A108-368A-4849-A3F3-69571BAAC457}.db -------------------------------------------------------------------------------------
In this case, it is better to own reseating of the creative cloud app and then try to install Photoshop cc.
Follow the procedure below:
Uninstall Adobe Creative cloud only.
Using creative cloud | Uninstall the creative cloud desktop application
Restart Computer after uninstalling cloud creative app. Make sure that Adobe Creative Cloud is not listed in the control panel > programs and features. list.
Disable the firewall temporarily. [Optional step]
Step 1:
Open the c: drive and navigate to C:\Program Files (x 86)------\Adobe " common files".
Open the Adobe folder and delete folders named Adobe Application Manager and OOBE.
Step 2:
Navigate to C:\Program Files (x 86) \Adobe.
Open Adobe file and if present the file to remove Adobe Creative Cloud . [* important]
Impossible to remove? Rename it to Adobe Creative Cloud centenarians.
Step 3:
Press Windows button (located between Ctrl and Alt buttons) with the key R together at once, you will get a command window.
Type below command and press the enter"" key.
AppData
Then go to the Local > Adobe.
Open the Adobe folder and delete folders named AAMUpdater and OOBE.
Step 4:
- Run the cleanup tool Adobe and if present remove below mentioned only options:
- Creative cloud office
- Adobe Photoshop cc
- Adobe Application Manager
http://download.Macromedia.com/SupportTools/Cleaner/Win/AdobeCreativeCloudCleanerTool.exe
Step 5:
Then, download and install the Adobe Creative Cloud app and check.
https://ccmdls.adobe.com/AdobeProducts/KCCC/1/Win32/CreativeCloudSet-up.exe
After having downloaded the file Setup.exe of Coud creative , right-click on it and select the option "run as administrator".
Once the Adobe Creative Cloud application is installed, login and try again to install Adobe Photoshop CC.
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Hello! I live in Brazil, I try to buy the creative cloud to the picture and it does not work because I changed the country! I don't know what's wrong, they say to call this 1800 426 570 phone number but no work at the Brazil! Does anyone know another phone number to provide payment information?
Hi Luciano,
Please click on the following link: Contact Customer Care
*Remember to stay signed with your Adobe ID ( email id used to purchase the subscription ) before accessing the link above*.
Select the exact options indicated below in the capture to get support of screen options:
Let us know if that helps.
Kind regards
Sandrine Bani
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I bought the creative cloud for students and cannot access the document cloud.
Hello. I bought the creative cloud for students and cannot access the document cloud. I thought that it was part of the overall agreement, but it just says my trial has expired and does not allow me to do something. My payments were made. The only reason why I
Your subscription to cloud shows correctly on your account page?
If you have more than one email, you will be sure that you use the right Adobe ID?
https://www.adobe.com/account.html for subscriptions on your page from Adobe
If Yes
Some general information for a subscription of cloud
Cloud programs don't use serial... numbers you, connect you to your cloud account paying to download & install & activate... you may need to sign out of the cloud and restart your computer and log into the cloud for things to work
Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud
-Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
If no
This is an open forum, Adobe support... you need Adobe personnel to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "still need help? Contact us. "
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Hello! I have an Adobe Creative Cloud membership and was under the impression that I was allowed to host 5 free sites through Business Catalyst. However, when I launch my site built in Adobe Muse CC by Business Catalyst he ordered to buy a hosting package. Can you please explain what is happening here, and how can I use my free hosting?
5 free sites ended. It is not available from the CC and more.
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I want to buy the creative cloud, paypal and visa, but living in kenya... tooth adobe let me :-(... How can I get this product?
Hello
Please visit this link:
Adobe Creative Software - Solutions Digital elite | Apple Kenya
I hope this helps!
Kind regards
Sheena
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Hi all, I have 5 LR I purchased with a serial number and a week ago I got the message about a new update, I want to get LR 6 but not the creative cloud, LR4 LR5 to last time it was just an update without having to buy the creative cloud is it possible to LR5 LR6 to? Thank you very much.
Jeffrey
Yes, you can buy Lightroom without subscribing to Adobe Creative Cloud.
To purchase an upgrade to Lightroom 6 from a previous version, please see this link: products . Scroll to lightroom and click 'buy '. Then click on the selectable text next to "I want to:" and select "upgrade". In the drop-down list, select the version that you are upgrading. I hope that help.
Best regards
Guinot
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I LR4 on my Mac with a few 8 000 images on it. If I buy the creative cloud, do I download LR5 on my desktop and how can I access these images or are they automatically imported?
There is no forced use of the LR5 and your LR4 will remain in place and active. If you decide to use LR5 will try, import your catalogs.
Mylenium
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If I buy the creative cloud for photographers can I install it on the laptop and desktop?
If I buy the creative cloud for photographers can I install it on the laptop and desktop?
As long as the machines support the software you can. A Cloud subscription allows you to have two machines with operating facilities.
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