Pay for creative cloud but...

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• Hello, I'm paying for creative cloud but I can't as it says that my home country is United Kingdom. I currently live in Hong Kong... How can this information be updated? Thank you

  Hello, I'm paying for creative cloud, but it does not accept my payment details as it says that my home country is United Kingdom. I currently live in Hong Kong... How can this information be updated? Thank you

  Hello

  You must create a new Adobe ID with a new email and select Hong Kong as the country.

  ^ Ani

• I pay for Creative Cloud [twice] already but when I installed Photoshop cc press 'BUY NOW' which is bad for me?

  I pay for Creative Cloud [twice] already but when I installed Photoshop cc press 'BUY NOW' which is bad for me?

  Hi itthipoll10380773

  Please try the following steps to resolve this problem:

  1. Rename the folder SLCache in SLCacheold, present at the following location:

     Windows: C:\Program Files (x 86) \Common Files\Adobe

     Mac: System/Library/Application Support / Adobe

  2. Rename SLStore file toSLStoreold, present at the following location:

     Windows: C:\ProgramData\Adobe

     Mac: System/Library/Application Support / Adobe

  3 Rename the OOBE OOBEOLD folder

  Windows : C:\Users\User name\AppData\Local\Adobe
  MAC: ~/Library/Application Support/Adobe

  Later, please try: connect and disconnect activate Cloud Creative applications

  Moreover, I recommend to contact customer service and cancel your subscription.

  Kind regards

  Rahul

• Problems with paying for creative cloud

  Hello, I get a message that my card cannot be used to pay for creative cloud membership.
  I have not changed anything, and the card is valid until December this year.
  I changed the computer to a new one.
  On my account, I see that 525 reserved SEK

  
  

  What is the problem?

  
  

  LG
  

  Lars salvation,

  You will need to contact support by calling/chat for this query.

  Contact the customer service

  * Be sure to stay connected with your Adobe ID before accessing the link above *.

  Kind regards

  Sheena

• I have an adobe ID and I paid for creative cloud but I only have trialversions

  I have an adobe ID and I paid for creative cloud but I only have trialversions

  Help, please

  Hi Bram,

  If you updated to Creative Cloud 2015 and some or all of your CC applications show 'trial start or buy now' in the desktop app creative cloud, or if you launch any product of CC 2015 and the pop up displays a test message window, please check this link for the resolution:

  https://helpx.Adobe.com/manage-account-membership/CC-reverts-to-trial.html

  Guinot

• I signed up for creative cloud but little still '14 days left in your trial' on the Adobe programs I have installed

  I signed up for creative cloud but little still '14 days left in your trial' on the Adobe programs I have installed.

  Hey Conor,

  Please try the below mentioned steps.

  • Sign in, sign out | Creative office cloud app
  • Log, activation, or connection errors. CS5.5 and later, Acrobat DC

  Thank you

  Atul Saini

• Paid for creative cloud, but still says Dreamweaver trial is expired?

  I bought the unique composition from month to month for Creative Cloud a few days before the expiration of my trial of Dreamweaver, now that the trial was over, that he won't let me, saying my trial happened to expiry and upgrade. That is what it is?

  Thanks, but it resolved. It was only delayed by validating my creative cloud membership.

• I paid for creative cloud, but the installer doesn't give an option of Trial

  I paid for creative cloud. When I use the installation program, my only option is to download versions of application of environmental assessment test.

  How can I fix it?

  Log, activation, or connection errors. CS5.5 and later versions

  Mylenium

• Hi, I pay monthly for creative cloud but since I accepted an upgrade towards 2015 I was not able to use it.  He ask again me to test the 2015 version.  I am still charged for it even if he disappeared.  Any ideas?

  Where is spent creative cloud, and how do I get this back - help!

  Hello

  Please check the help below document:

  Applications creative Cloud back in test mode after an update until 2015 for CC

  Kind regards

  Sheena

• How to register and pay for Creative Cloud in English when I live in Taiwan

  I live in Taiwan and can not read Chinese (Mandarin).

  When I try to buy the creative cloud it gives me all the info in Chinese,

  How can I get all the pages of the contract and the payment in English pages?

  I tried to change my settings for my region USA and English but it gives me always pages in Chinese.

  Adobe uses a dealer here in Taiwan called "Digital River.

  Any help is very appreciated

  Adobe - Choose your area

  Select a store

• I have a license for creative cloud, but I am only able to access Photoshop

  My subscription has expired, and I renewed. Now I can only access Photoshop with license Creative Cloud full membership. I spent a number of hours on the phone and 2 hours yesterday on a screen shared with someone above Adobe that has for me "I have eliminated the possibilities of what is a user error or a configuration error. " " I will escalate this case for troubleshooting more." They are supposed to contact me by email whenever there is an update and I haven't heard anything. This has happened more than a week. Someone at - it ideas? SOMEONE PLEASE HELP

  Please see the below help documents:

  Applications creative Cloud back in test mode after an update until 2015 for CC

  Solutions to connection errors, activation and connection with creative Cloud applications and Creative Suite

• I know there is a new version of Premiere Pro for creative cloud but does not update my version of Premiere Pro and I do not know why.

  I need to be able to change work and home, that was child's play in our world of Adobe Creative Cloud. However my work got the 2015 version updated to CC and for some reason any my CC at home will not be updated and I don't know why.

  In addition to the answer to the question of the Peru Bob (who we users need to help!) ... There are a few things I could suggest/request...

  (1) what are the specific numbers of your applications to the studio & home? Last build is 2015.0.2, construction 9.0.2(4).

  (2) disconnect from your Cloud creative desktop app, then reconnect. Sometimes this resolves this issue. Give it a whirl...

  If 2) does not work, you may need to use the soft Cleaner CC Adobe to uninstall Desktop CC and PrPro and download & launch of office, then the application download & install PrPro & update.

  Neil

• HELP I bought a subscription for creative cloud but Im going more to need, I want to cancel and get a full refund.

  Hello, its been less than 30 days since my subscription launched so I wan to cancel now and get a full refund, please.

  Thanks in advance.

  Hi rogerbl,

  Please see the help document following cancellation request:

  Cancel your subscription or membership. Creative cloud

  For refund, please contact support:

  Contact the customer service

  Kind regards

  Sheena

• Can't choose my country when you pay for creative cloud

  I live in Spain so I should pay in euros, but whenever I try to pay it automatically chooses the Australian dollars and Adobe does not accept my purchase.

  What can I do?

  Hi repudiation.

  The email you use here on the forums is associated with Australia for the country which is probably the cause. You will probably need to change your Adobe ID email address current (even if its correct) to something else in order to release of the it. Then create a new Adobe ID with the former e-mail and the correct address and the country.

  Hope that helps,

  -Dave

• Can I pay for creative cloud for just the school year and not during the summer?

  Or do I have to pay throughout the year to continue the service?  Basically, this can be start and stop?

  Hi Alexandra,.

  Please see Adobe - General conditions of subscription

  You can contact customer service

  Kind regards

  Sheena