Similar Questions

• I bought the program to transfer pdf in word, but I n rooms buy this. And now my card will be charged. Can I cancel it?

  I bought the program to transfer pdf in word, but I n rooms buy this. And now my card will be charged. Can I cancel it?

  Hi deborab95796310,

  Please contact the customer service

  Thank you

  Abhishek

• Double charging-adobe has charged double my annual cancel the membership is not possible online. They prevent deliberately and they dio not give any customer service phone number

  I wanted to cancel the following product subscription, it was impossible. Please help, they have even doubled instructed me on my credit card. I'll buy another pdf program. I ha enogh with them
  

  
  

  Removed privacy serial No.

  You may please check out the link below for instructions on cancellation.

  Cancel your membership creative cloud

  For more information you can contact the Support from Adobe by clicking on the link below.

  Contact the customer service

  Please make sure that you are connected to the right Adobe ID.

  Hope this will help you.

  Kind regards

  Hervé Khare

• The trial period with Apple music, now charge them me; How to cancel this service?

  Aiinstalle trial 'Music from Apple' now they are charging me, how to cancel this service?

  Disable the automatic renewal.  View, change or cancel your subscription - Apple Support

• Cancel my try Adobe Stock free for one month * "risk free cancellation within the first month.

  I am in my first month and yet you charged me $178 to cancel this free trial version.

  This seems to be a tactic of the bait and switch.

  "

  Try Adobe Stock a month for free*

  • Get 10 free images to use in the coming months
  • Your first month will be refunded when you sign up for a year of Adobe Stock (10 images a month plan) to US$ 29.99/month (plus taxes)
  • "Cancel without risk in the first month.

  Please notify.

  Klaus Childs

  Hi Klaus

  Sorry for the confusion caused.

  The system calculates automatically the cancellation after 14 days according to the standard subscription terms.

  However, with the Stock promotion cancellation fees will be not processed if cancellation is made within the first month.

  Kind regards

  Bev

• Need assistance, cancelling and resetting my edition student creative cloud.

  Hello

  I cannot do much to solve a problem that should be simple.

  Unfortunately, the staff of your online chat seems to be completely clueless on your own terms regarding payment methods!

  I currently have the student/teacher edition and I want to change the date of my subscription payment direct debit from my bank account.

  I was told by one of your support staff less useful than the only way I can do this by canceling my years current plan, putting it up on the date I want to than my payments that can be taken on.

  I was also told by your staff that I can't pay my monthly subscription with a Visa UK debit card, and to a credit card? It is a nonsense, because I had to pay my monthly fee from my bank account with Visa debit card since I signed more than two years ago.

  This seems to be a puzzle, as I said if I cancel my subscription, I might have to send proof of my student status too.

  Could you also tell me if I will be charged additional fees by cancellation and set up again?

  I seems Adobe haven't really very easy way around it.

  Thank you

  You can cancel a monthly subscription to any month, but an annual subscription (paid at the same time or paid monthly) will incur a cancellation fee if you cancel early.

  Billing goes depending on the day you buy and is charged each month date here if you pay monthly.

  You can contact support if you need to cancel, but I'm not aware of any way to change the date of the month after your payment will be posted.

  As long as your credit card billing country is the same as where you live, the credit or debit card should be ok.

  These links may help:

  FAQ: How to cancel my membership creative cloud?

  FAQ: What is the difference between an annual plan and monthly plan?

  FAQ: How to contact Adobe for support?

  FAQ: How can students, teachers and educational institutions buy Adobe software?

  Help with payment problems

• Pre-orders

  I canceled several elements will be given through ITunes on my computer and cancelled items still appear in my library and I'm still in charge. I have currently no pre-order details in the meantime but I could have said that prior to the release of Captain America civil war. Did someone else encounter this problem and what can I do about it?

  What exactly is the poster in your library - and I assume that you mean things are downloaded into it? And what are charged for?

  Cancel a pre-order cancels only which is always pre-order, it will not, for example, on pre-commandees records where one or more tracks were released before the album delete these tracks released, they will remain acquired on the account.

• the 50 GB renews each month

  The upgrade to 50 GB renews each month. Or you can use the 50 GB as long as you need and cancel the upgrade after the month.

  iCloud storage upgrades are charged every month, unless cancellation or a problem with the payment.

  (143463)

• Officejet 5610 doesn't scan - no error - no indication of a problem - just locks upward.

  The Officejet 5610 left scanning.  There is no error message, it just hangs.  I have the latest version of the driver and I also have a Scanjet 4890 on the same computer that scans very well.  The 4890 just is not all of the features that the 5610 has for scanning.

  Anyone know of a solution?

  Problem solved.

  I've found the workaround.

  1. go on devices & Printers

  2. right click on the HP 5610 printer icon

  3. Select start analysis and define the profile

  4. start the scan.

  It runs as it should.

  If I use the charger, I have to cancel the automatic HP Solution Center that appears, because that's where the problem lies.

• Frustrations with Adobe Stock 'Customer Service '.

  This position was created in desperation as really seems them to be no other outlet for support when dealing with Adobe Stock. I am located in Melbourne, Australia, and the only way to contact the Helpdesk of Adobe Stock is done by the service "Instant Messaging".  However, to this day, I spent more than 6 hours repeat myself and my questions to the customer that a) don't understand not what I speak not b) only provide scripted responses to my questions and c) bounce around me, to other agents of customer service that ends up telling me that my problem was refitted There is nothing else they can help me with and I'll be in touch by email within 2-3 business days. Then, when I received an email a week later it has nothing to do with my question and the process begins again.

  Help, please. I've been a customer of Adobe software products for more than 10 years and I'm not like if it comes to the level of support that I receive from your company.

  Here is a brief history of my problem. If anyone could be of additional help for me it would be greatly appreciated.

  -J' have subscribed to the Club Photo Dollar prior to its acquisition by Adobe and really the service provided.

  -When my subscription with DPC finished I took 'your first month for free' offer with Adobe Stock because it seemed to be the next offers the best for stock photography.

  -In my first month of using this service, I used 10 images available in my subscription and was looking to buy more. Previously using the DPC service you offer you an amount of credits you must add to your subscription (once you monthly allowance was exhausted) and purchase which was fantastic. I use a lot of stock photography, so it is a common place for me. However, after using all the images that is available to me through my subscription to Adobe stock I couldn't add the extra credit in my account and buy only the images one by one. Which would be perfect, but since I am in Australia, I would be charged fees for international transaction for each image purchased on my allowance which for me is crazy and my interaction with the Adobe Stock customer service began...

  -After taking a lot of time to explain my situation to the service representative and still not get anywhere as it seemed like adding extra credit was not a feature that Adobe Stock has the offer, I learned if I had already subscribed to CPD, I was entitled to a reduced monthly subscription. As I had signed Adobe stock with another email address of my CPD membership this offer has been applied to my account.

  -J' expressly asked, if I was able to transfer my account using the same login as my former DPC subscription to take advantage of this offer and we told him 'NO,' I have to create a new account based on the same login as the old DPC members and cancel my existing subscription. I also specifically asked that I stay a client Adobe stock I undertake any kind of cancellation fees? I was told 'NO '.

  -So, I did as suggested, created a new Adobe Stock subscription based on the same as my old and weak DPC membership login and behold, I could enjoy a lower monthly subscription. fantastic news.

  - Then I cancelled the original Adobe Stock composition, I created without problem until I noticed that I had been charged of membership $180 cancellation fee!

  -I just spent an hour on the time trying to talk to someone because, they told me I should not this tax and that, due to the fact, I continue my subscription with Adobe Stock just under a different user name I should not be held responsible for the cancellation, but had absolutely no chance. No one understands what I'm trying to say, it takes up to 10 minutes in some cases has received a response through the 'cat' portal and then finally my question is 'up' and I you will receive an email within 2-3 business days. This has happened twice and after a week I received correspondence from Adobe Stock but email only said: ' Chris, we would like to inform you that you will be able to buy at THE $ 59.99 / month "has absolutely nothing to do with my question.

  First of all, I don't think I should have to pay the cancellation fee that I am in fact pursuing a membership with Adobe Stock and was informed that I woudnt be charged. If for any reason any that should be charged, I would prefer that my subscription was restored and I saw the contract of the year and have actually 2 accounts rather than having to pay $180 for nothing!

  If someone, anyone... could you please help me with this issue, it would be greatly appreciated. Being able to talk to someone who has made a greater understanding of the services associated with this feature of Adobe products would be amazing. I realize that it may not be the fault of representatives for customer service but outsourcing Adobe Stock that their call centre in India is really not useful that just does not seem to have any understanding of ther product other than scripted information they have before them. I'd be happy to wait as long as it took just to talk to someone who had a real understanding of my issue and eventually get some sort of resolution.

  Help, please. It comes from really should be a very simple thing to fix.

  Thanks in advance

  Hello

  I'm sorry to hear that you had a frustrating experience with our support team and focus on the problems you mention.

  I will also refund cancellation fees.

  Kind regards

  Bev

• Lightroom guard opening w? "Reduced functionality" even if Adobe granted me with 60 days of the suite of free photography.

  What is going on? Lightroom kept open with reduced so fictionalite I had to cancel my subscription, but Adobe gave me 60 days free of the rest of the photograph. but still have the same problem

  oriony34676963 wrote:

  Well my plan is going through the cloud of Adobe creative, so when I went to cancel, they offered a free extension of 60 days, and not charge me $40 to cancel my plan prematurely. I have no other accounts.

  So did you sign out of the application of office creative cloud with LR and Psalm I suggest you open the CC desktop application, Sign out if are not already and then sign back with the Adobe ID that you know for sure is associated with the subscription.

  It is 60 days in addition to your subscription plan. It extends your 60 day subscription. It is not as a replacement for the plan. So if your plan is expected to run out on 12 April 2016 it would spread from 60 days until June 12, 2016. You will need to use all the features of LR and Psalm

• Hello, I'm more interested in pursuing my payment with Adobe Creative Cloud. Please stop.

  Please stop charging me.

  Cancel see answer #1 in https://forums.adobe.com/thread/2023066

• Ignoring this student plan is annual?

  Hello

  Only, I'd need to use photoshop for about 3-4 days and I wanted to buy something cheap and I saw that there was a plan of the student. I didn't know it was annual. I thought I could get a month and cancel. Now, they want to charge me $55 to cancel my membership. To even cancel membership was a pain because they offer me stuff like more months to try to make me stay, and I don't even know what it is that they offer. I can't find someone from adobe on the phone or the other. Hardly, I used the product and don't think it's just that the only plan for the student's annual. In addition to this, my credit card has expired on the first month mark. What can I do? I never even used something other than photoshop for 3-4 days. I have opened my case but no one has contacted me yet.

  This is an open forum, not a direct link to the Adobe support... you're going to get in touch directly with Adobe

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific time) <===> NOTE DAYS AND TIME
  Don't forget to stay signed with your Adobe ID before accessing the link below

  Creative cloud support (all creative cloud customer service problems)
  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

  -or by phone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

• automatic renewal of annual aid of subscription!

  Hi, we have 8 different annual subscriptions that are paid every month, they have all completed their 1st year tomorrow and will then automatically renewed.

  That's fine, except that we unfortunately have to make 2 redundancies in the next month.

  So my question is, do I have to cancel these 2 accounts now and sign up for a 1 month contract, or I can leave it auto renew and cancel the first month without having to pay 50% of the annual subscription.

  I tried to ask this question in as many ways as I could with the liveperson Webchat but had to give up just cos told me what I had to say them!

  Hi kevinneal01

  With annual plans if you decide to cancel at least 12 of the 1st year or month 1 of the 2nd year will not charge you fees to cancel, but you will still be charged for that month as usual.

  If your account is renewed for a 2nd year, July 4, you can cancel at any time until 3 August.  You will still have access to the account until 4 August and will not be charged in the next monthly renewal date.

  Let me know if you have any other questions.

  Thank you

  Bev

• Premiere CS4 will not project load

  Hello! I searched the forums for an answer to my problem, but so far I have not found one. Here's my problem:

  I worked on a project for a few weeks now, and I've always had problems.  It crashes often and sometimes does not. This doesn't bother me, I just record every time I do something.

  Last night, I tried to open my project.  I opened it, and the little box popped up that says "load project...". ».  The loading bar went up to the end and then frozen. In the lower left corner, he had stated that all the media has been charged. I pressed cancel and then frozen first.  I then left the first and tried to reopen, but it's the same thing. I had read on a post to try to shut down your computer and then on again. So, I went to bed.

  Today, the project worked perfectly so far.  This time, the 75% charge only about loading bar, even if in the end, he said that all the media has been charged.  I restarted my computer, but it did not help.  I pressed shift, but it did not help.  And the last time an AutoSave file was created yesterday, and I made a lot of progress since then.  Does anyone have a solution to this?

  

  Frozen!

  I have 64-bit Windows 7 Home Premium on an HP and Intel Core 2 Quad CPU Q8400 2.66 GHz computer.  The RAM is 6 GB. I don't know if this information will help you, but just in case.

  Good, everyone! I solved my problem, and this could be able to also help the problem of UserValabil:

  My problem was the MP3.  I changed their WAV format and everything was fine.

  I found the problem by doing what Bill Hunt had suggested, which had constantly SaveAs.  Whenever I did something, I would put it this way.  And, I found that the projects who worked were those that I had saved until I placed some MP3 files in the timeline.

  User, maybe it's not your exact problem, but I hope this helps you!