Similar Questions

• I'm trying to close my account msn without success. I do not have a paid subscription, but it tells me that I do,

  I'm trying to close my account msn without success. I do not have a paid subscription, but it tells me that I do,

  How does this relate to the features of Windows Update?

  See...

  How to contact MSN customer service
      http://support.Microsoft.com/kb/940784

• I have a paid subscription, but when I run Lightroom 6, does an eval version expired!

  I have a paid subscription, but when I run Lightroom 6, does an eval version expired!

  Really annoying when a client cannot use product cost him - please provide customer service as soon as possible.

  Your subscription to cloud shows correctly on your account page?

  If you have more than one email, you will be sure that you use the right Adobe ID?

  https://www.adobe.com/account.html for subscriptions on your page from Adobe

  .

  If Yes

  Some general information for a subscription of cloud

  Cloud programs don't use serial... numbers you, connect you to your cloud account paying to download & install & activate... you may need to sign out of the cloud and restart your computer and log into the cloud for things to work

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

  -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

  .

  If no

  This is an open forum, Adobe support... you need Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "

• I am trying to convert a pdf file to an excel file and simply cannot understand how.  I have a paid subscription, but invites me to register again?

  I am trying to convert a pdf file to an excel file and simply cannot understand how.  I have a paid subscription, but invites me to register again?

  HI wjleshe,

  I checked your account using the email address you use here in the forums, but I don't see any order history. May register with a different email address? Or you sign up via the player mobile app for iOS or Android? If you got your subscription via an in-app purchase, Adobe wouldn't have the time of your order. And, you should contact the app store, if there is a problem with your subscription.

  Best,

  Sara

• I travel to another country and my creative cloud doen't work. What can I do?, the error that says I don't paid subscription, but I already pay.

  I travel to another country and my creative cloud doen't work. What can I do?, the error that says I don't paid subscription, but I already pay.

  Since this is an open forum, not Adobe support... you must contact Adobe personnel to help
  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)

  Creative cloud support (all creative cloud customer service problems)
  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

• I bought a 1 year subscription, but it's show have expired even if the 1 year is not yet up.

  I bought a 1 year subscription, but it's show have expired even if the 1 year is not yet up.

  The order purchased on

  05/05/1

  is cancelled. The new order has yet to be set. Please disconnect & reconnect the CC Office application to activate the new CC.

  Concerning

  Stéphane

• I paid subscription but shows 30 days Trail.  How can I fixed it?

  Just like the title.

  Ive tried already resign place tho.

  Hello

  Please see the below help documents:

  Creative Cloud applications unexpectedly back in the test mode. CS6, CCM

  https://helpx.Adobe.com/manage-account-membership/CC-reverts-to-trial.html

  Kind regards

  Sheena

• I have Illustrator for the creative cloud and I am trying to cancel my subscription, but it tells me that I have a free subscription, but they continue to 29.99 my account each month. How can I fix?

  Trying to cancel my subscription, but it says I have a free subscription, however, they take 29.99 my account each month.

  Hello

  We cannot locate any active subscription under the Adobe ID you use with the forums.

  You can get it please contact our team of customer service for cancellation:-http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

  For more information on cancellation: cancel your creative cloud membership

• software creation says cloud my free trial has expired, but I have a paid subscription

  software says creative cloud my free trial has expired, but I have a paid subscription !

  What should I do?

  Hi Matthew,

  Please check the help below document:

  Applications creative Cloud back in test mode after an update until 2015 for CC

  Kind regards

  Sheena

• CC, but Photoshop no-go - paid subscription

  I've had a subscription CC for a few years now and he exchanged between two computers, now of back on my MacBook, where it will probably remain. I remember to disconnect before removing it from the other computer, but have not used this software for some time now. I have the Photoshop photography program and 'Manage account' shows I'm liberated, but when I check the applications tab in the cloud creative it shows "Free Trial Expired" for Photoshop and does not allow me to use it. I normally don't use Lightroom, but just installed if the same thing happens, and it keeps telling me to buy a subscription, even after I connect again to verify that I don't have a current, paid subscription.

  Gets a little frustrated with Adobe support too - the 24/7 chat always seems to be closed! How can I fix this? GIMP starts to look like an attractive option for me, I'm afraid. Thank you.

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -If you have more than one email, but of course you use linked to your subscription

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -https://helpx.adobe.com/creative-cloud/help/sign-in-out-activate-apps.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -https://helpx.adobe.com/x-productkb/policy-pricing/activate-deactivate-products.html

• Upgrade to paid CC but IOS apps still say "Creative free Cloud"

  I had the creative app installed on my iPad Cloud (among other apps Adode which are related to my CC account), before I paid the subscription of the CC. I then downloaded Lightroom after I paid, but the app said Evaluation Version. Creative application Cloud said that I only "Creative Cloud free" under settings. I tried a logout, logging in, stopping the iPad, reopening, uninstall, reinstall, turning around, touching the ground, burying the iPad under the full moon, but always I am listed as free. I have no problem download of desktop applications, and when I connect to office my account says I have a paid subscription. Any ideas? Thank you

  I asked around and has been suggested as what could be the cause - mobile Lightroom not available to members of education for home use purchased at Kivuto

  A few other questions, just to confirm

  -The apps have never shown you as having a decent paid subscription?
  -You also use LR 5.5?

  -L' email address that you use here on the forums is identical to that used with your creative cloud membership?

  Thank you for your patience. I see you asked some of the same information that you have already provided. I didn't know that it was only on the iPad, even though you said that according to the case.

• Creative Cloud license paid, but as free watch

  Hello

  I bought my creative license cloud of 12 months on June 2015.

  But my account (< deleted by the moderator >) Watch always as 'free membership of creative cloud' to date.

  

  When I tried to install apps from creative cloud with my account, it shows I'm in trial period.

  I bought previously also the other 12 month subscription to my account (< deleted by the moderator >) and it must have demonstrated "creative cloud membership (one year prepaid)".

  

  I contacted customer support via chat twice and they confirmed that I indeed made the payment on June 2015 (I always kept the State Bill and credit card). Was told that the technical team will fix me in 2-3 days, but I still receive an email to tell me the correction.

  If anyone in this community may be able to help me solve this problem?

  Thanks in advance.

  Hello

  Maybe you are subscribed under any other Adobe ID.

  Try to disconnect and connect with the different Adobe ID.

  Please see the below help documents:

  Applications creative Cloud back in test mode after an update until 2015 for CC

  Solutions to connection errors, activation and connection with creative Cloud applications and Creative Suite

  Kind regards

  Sheena

• software creation cloud says I do not have a license, but I have a paid subscription

  my creative software says cloud my free trial has expired, but I have a paid subscription.

  When I start Photoshop for example, he asked me if I want to test the app or if I want to turn on, but when I click on activate, he said: "no subscription detected."

  Help?
  

  Please see the links below.

  • Creative Cloud applications unexpectedly back in the test mode. CCM, CS6
  • Applications creative Cloud back in test mode after an update until 2015 for CC

  Also, make sure you use the right adobe ID to log in.

  Hope this will help you.

  Kind regards

  Hervé Khare

• I paid a monthly subscription, but the room light informs me that the time has expired and you pay. I do so I can work with photos?

  I paid a monthly subscription, but the room light informs me that the time has expired and you pay. I do so I can work with photos?

  Hi Edward,.

  Please check the help below document:

  https://helpx.Adobe.com/manage-account-membership/CC-reverts-to-trial.html

  Kind regards

  Sheena

• Hello! I paid for the subscription, but when I tried to install Photoshop Creative Cloud, it does not recognize my subscription.

  A few days ago, my Photoshop trial ended. So, I paid for annual subscription which includes Photoshop and Lightroom.

  The payment is completed, as shown in the email Adobe sent me. (I used the same email I used to log cloud creative).

  I open the Photoshop application again and clicked the licenced software. But he says that he has a subscription.

  What should I do?

  Thank you. We hope to get answers quickly. I need it quickly

  Ellisya

  < < personal information deleted by MOD > >

  Hello

  Please see Troubleshooting FAQ: what should I do if I have a subscription, but my application acts as if I had a trial?

  Hope that helps!

  Kind regards

  Sheena