I am trying to reinstall CS5 Production Pro-serial number is not valid

I'm trying to reinstall CS5 Production Pro on a new computer. The computers I had this program on died. I'm trying to reinstall on a new computer. I've been waiting for almost an hour and the customer care chat that I've been waiting for this long as well. Can anyone offer any help. It's frustrating.

Artistgirl1967 are you using serial number registered under your account at http://www.adobe.com/?  You can find more information on how to locate your serial numbers registered to find your serial number quickly.

If you use the number of registered series then you migrate/copy/transfer is the current installation of Creative Suite 5 to this computer?

Tags: Adobe

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