I can get the globe on my laptop is wireless can you help me

I put my laptop I work a do not be able to see the world on my laptop is to connect to a router but no globe shows and the only way I can connect to my laptop is by wire eternet put directly to my laptop can sone one help me with this problem thank you

Hi juliogarcia,

  1. Did you the latest changes on the computer?
  2. What happen when you try to connect to wireless internet?
  3. You have security software installed on the computer?
  4. How many computers are connected to the same router?
  5. What is the number and the model of the router?

I suggest that you run the Network Diagnostics tool when connected wireless and check if it helps.

Network connection problems

http://Windows.Microsoft.com/en-us/Windows-Vista/troubleshoot-network-connection-problems

The problems of Internet connection

http://Windows.Microsoft.com/en-us/Windows-Vista/troubleshoot-Internet-connection-problems

Tags: Windows

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