I can not load silverlight on windows vista 32-bit, IE9, suggestions?

I want to use Silverlight on my hotmail in Windows Vista.  I get a reference whenever I want to download a document or a picture.  I go through the process of the downloand and get the message "cannot install silverlight.  What's up with that?

Hi, Gigi r,.

Is there any previous installations of Silverlight?

You could try uninstalling Windows Update/installees updates

Try installing from a clean boot:

  1. Click Start, type msconfig in the search box and press ENTER.

If you are prompted for an administrator password or a confirmation, type the password, or click on continue.

  1. On the general tab, click Selective startup.
  2. Under Selective startup, clear the check box load startup items.
  3. Click the Services tab, select the hide all Microsoft Services check box, and then click Disable all.
  4. Click OK.
  5. When you are prompted, click on restart.
  6. After the computer starts, start the download and see if the problem is resolved.

If the problem does not reappear when your computer is in clean boot mode, a background program probably causes interference.

To restore your computer to a Normal startup mode, follow these steps.

  1. Click Start in the box start the search.
  2. Type msconfig and press ENTER.

If you are prompted for an administrator password or a confirmation, type the password, or click on continue.

  1. Click the general tab.
  2. Click Normal Startup - load all device drivers and services and then click OK.
  3. When you are prompted, click on restart to restart the computer.

Tags: Windows

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