I canceled my subscription, but I need to install an application before its expiry date.
I canceled my subscription, but it is active until May 24. Unfortunately, I do not show an active subscription on Adobe.com in order to download the software on a computer. How can I fix?
Hi dsalon ,
You can download/install the apps from the desktop creative cloud Manager: http://creative.adobe.com/products/creative-cloud
Since the office eat itself, you will get the option to install the software.
For more information, see this article for help; Creative cloud help | Download, install, update or uninstall applications
In the case of any questions, feel free to contact us vai chat: contact customer service
Concerning
Grosmann
Tags: Adobe
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I want to cancel my subscription, but I can't seem to contact support. I need to do this before the end of the repayment period of 14 days. I tried to do this for 2 days know with no luck. Please someone help me as soon as possible. It's really as regards and very frustrating.
To the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...
Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache. If he continues to not try to use a different browser. -
Trying to cancel my subscription but can continue to will return to bike and returns through the cancellation process - tells me I need to call customer service but no phone number is available.
Hello Marilyn,.
Please sign in to your Adobe account and then go to the link below:
Reference: cancel your creative cloud membership
Kind regards
Sheena
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I am charged monthly for an annual membership, but it turns out that my organization has a site license, so more need of this membership. I am trying to cancel my subscription, but 'cancel the plan' is not an option under 'manage plan '.
Hello
The Cancel option plan is not available because you are still under annual contract. For this discussion, you can check with our customer service:
Please make sure that you are connected with the Adobe ID to access the account options.
Kind regards
Chirag
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Trying to cancel my subscription, but it says I have a free subscription, however, they take 29.99 my account each month.
Hello
We cannot locate any active subscription under the Adobe ID you use with the forums.
You can get it please contact our team of customer service for cancellation:-http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
For more information on cancellation: cancel your creative cloud membership
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I am trying to cancel my subscription, but it keeps telling me to contact customer service which brings me to this forum. I followed the links, but then I end up where I started. Why cant I just click Cancel? Why can't I talk to someone on the phone?
In order to cancel the order, please contact customer service
You can use: http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
For more information on cancellation: cancel your creative cloud membership
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Hello, I created an account but I can not install the application, I need to maybe purchase did not package I chose was the students what I do?
Your subscription to cloud shows correctly on your account page?
If you have more than one email, you will be sure that you use the right Adobe ID?
https://www.adobe.com/account.html for subscriptions on your page from Adobe
.
If Yes
Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud
-Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
.
If no
This is an open forum, Adobe support... you need Adobe personnel to help
Adobe contact information - http://helpx.adobe.com/contact.html
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
-Select your product and what you need help with
-Click on the blue box "still need help? Contact us. "
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What is a proxy server? Do I need to install the application proxy? And how to set up a proxy server to act as a gateway to the internet and also a firewall to protect the network, finally to restrict internet access by employees to force employees to follow company policies?
Hello
Explanation of the Proxy Server
http://en.Wikipedia.org/wiki/Proxy_server
How to configure Internet Explorer to use a Proxy Server
http://support.Microsoft.com/kb/135982/en-us
How to set up a Proxy Server
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I received an email on June 16, four days ago. Indicating that I can cancel my payment since MAY 17.
I want to cancel it. Literally so badly I could sing to the heavens.The email States:
"Hi Sammy,.
Your Creative Cloud paid membership will expire on May 17, 2015 (PT). To continue, update your billing information or return to your dealer to buy a prepaid card.
If you need help or have any questions, see the Creative Cloud FAQ or contact Customer Support.
Thank you and enjoy.
The Adobe Creative cloud team.
A day before the sending of this email I had to update my details anyway to cause to be poor and scrapping finally enough to pay for the last months payment.
I want to cancel my clues, but because I update my info a day before receiving this email, I believe that I renewed it without knowledge.
If that's the case I want to terminate now because it WAS LATE IN BEING SENT to ME.I am literally seeing red because of the amount of circles, I followed trying just to get in touch with their customer support. Something that seems just no bloody which does not exist.
Please, someone help me. I can't afford this and I can't afford another annual subscription at all... I can barely afford to live on my own.
Sammy.
Hi Sammy,.
I apologize for the experience.
The cancellation of the subscription, please contact customer service (be sure to sign in to your Adobe account before accessing the link)
Reference: cancel your creative cloud membership
Kind regards
Sheena
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I ordered a subscription for the player of the euro provided that 8 can also receive my sport in Turkey where I am most of my time. I can't use the player of the euro in Turkey, so I tried for almost three weeks to cancel my abo... but never came to the right place. This abo is useless for me and I am angry with any 'business '! I want the OBA to be stopped immediately adjustable and need.
sincerely of P Schongart
If you are referring to a self-renewal subscription: view, change or cancel your subscription - Apple Support
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I want to cancel my subscription, but I can't get in touch with you guys
I've been a costumer with Adobe for almost 2 years now with an annual membership to creative cloud, but now when I really need to speak with the support to cancel my subscription for a while, I'm on the forums instead of a real person, I can call or email. Is it really so hard to support loyal customers who really want to stay with you in the future, but needs a break right now?
Hi matal65772359,
Please contact our team of customer support Monday, follow this link Contact Customer Care, sign in using your Adobe ID & click on "still need help? To join us"button to throw the cat.
Kind regards
Nicos
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Attempts to cancel the subscription, but only forums are listed for the contact.
I am trying to cancel my subscription, as seems to be the only way to get my payment option PayPal with a credit card instead of this, but the customer contact form gives me only the forums as a contact option. How can I actually get in touch with someone to solve this problem? I had to go and remove authorization to Adobe via my PayPal account to stop the continuous billing while I'm trying to understand this. It's pretty poor customer service.
Hello
Please visit https://helpx.adobe.com/x-productkb/global/phone-support-orders.html
Kind regards
Sheena
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Cancelled my subscription but still keep getting emails about payment details
I cancelled my subscription and received a confirmation email regarding the termination of my membership, but I get emails telling me that I should update my payment information for my service continue. I should just ignore these emails?
Since this is an open forum, not Adobe support... you must contact Adobe personnel to help
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific time) <==>==> NOTE DAYS AND TIMECreative cloud support (all creative cloud customer service problems)
http://helpx.Adobe.com/x-productkb/global/service-CCM.html -
How can I cancel my subscription? Is impossible to do, you always make me jump here and there!
Hello
Please follow the instructions in this document to cancel your subscription:
Cancel your subscription or membership. Creative cloud
Thank you
Nicolas
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I WANT TO CANCEL MY SUBSCRIPTION BUT CAN NOT UNDERSTAND YOUR INSTRUCTIONS ONLINE AS A WAY OF DOING
HOW CAN I CANCEL MY SUBSCRIPTION - YOUR INSTRUCTIONS ARE NOT VERY CLEAR?
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