I get an error "Setup cannot copy the file els.dll" during the installation of Service Pack 3.

The installation fails every time with this error. I can see and select the file in the temp folder, but it won't work. Any help would be appreciated. '

Original title: 'Setup cannot copy the file els.dll' during the upgrade to Windows XP SP2 to SP3.

In fact, I corrected it an hour ago and was meaning that close the message. I cleaned with CCleaner temporary files, downloaded the SP3 Installer on its own (no windows update) and disabled the antivirus. I was able to complete the installation.

Thanks for the reply!

Tags: Windows

Similar Questions

Error: "Setup cannot copy the NTLDR file" installation of SP3

original title: try to day XP Professional SP2 to SP3, but a 'copy' error "Setup cannot copy the file NTLDR.

Try to XP Professional Service Pack 2 update for... SP3, with "The Wizard software update Installation" through "automatic Microsoft updates.
Everything is going very well until a "Copy error" window saying:
"Setup cannot copy the file ntldr.
It gives 3 options
1: "Retry" (does not work)
2nd: 'Cancel' ('do you want continue Setup without copying this file?' by clicking 'Yes' gives 'Warning', "" If you cancel copying this file Windows might not work correctly. "") "Are you sure?) and
3rd: "Browse..." So I just restart and... "The installer was interrupted..." Restore the previous configuration... "And here I am with sp3 refuses to read its own files!
Any suggestions?
Thank you

PS. : Before installation I disable the Avast! Anti-virus service. No daemon or alcohol 120% installed.
No other problem except when I try to update to the latest ATI AGP adapter CCC (catalist control center) I got a "failed to install".

Information on the machine:

Operating system: Windows XP Professional (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.100216 - 1441)
Language: English

System manufacturer: Dell Computer Corporation
System model: OptiPlex gx270s
BIOS: Phoenix ROM BIOS MORE Version 1.10 A06
Processor: Intel (r) Pentium (r) 4 CPU 2.60 GHz (2 CPUs)
Memory: 1022MB RAM
FG 0, 015 M/b: Dell Computer Corp.
Chipset: Intel i865PE
NorthBridge: Intel i865PE
SouthBridge: 82801EB/ER (ICH5/ICH5R) LPC Interface Bridge Disk Controller: Intel Corporation 82801EB/ER (ICH5/ICH5R) EIDE
HARD drive: Maxtor 6E040L0
AGP: ATI Radeon HD 2400 Series

You can trust in the security of any computer used until you have formatted the hard drive & then did a clean install of Windows.

Note: The free version McAfee to test which is preinstalled on the computer is now permanently disabled .

Follow the instructions in this post of mine in another forum (to-the-letter & in order! ) to return the computer to a State safe & functional: http://aumha.net/viewtopic.php?f=62&t=44636

If you need additional assistance with the clean install, please start a new thread in this forum: http://answers.microsoft.com/en-us/windows/forum/windows_xp-system

Note: The computer must NOT be connected to the internet or local area network (i.e. other computers) in its current state. All your personal data (e.g., banking online & passwords credit card) must be considered at risk, if not already compromised.

Wish I had better news for you. Good luck!

PS: If you still think again your registry database must be cleaned, repaired, amplified, to the point, healed, twisted, fixed, enlarged, "swept" or optimized (it isn't), read http://aumha.net/viewtopic.php?t=28099 and draw your own conclusions. See also http://blogs.technet.com/markrussinovich/archive/2005/10/02/registry-junk-a-windows-fact-of-life.aspx

Windows xp sp2 Setup error: Setup cannot copy the file: usrshuta.exe.

I want to install windows xp sp2 on the new hard drive and got the following error: Setup cannot copy the file: usrshuta.exe. How to do this?

Hi grant561,

Usrshuta.exe is a process belonging to the family of US Robotics communications hardware and provides additional support to the US Robotics modems.

I suggest that you disconnect all external devices connect to the computer except the keyboard and mouse and proceed with the installation.

How to install or upgrade to Windows XP

http://support.Microsoft.com/kb/978307

Setup cannot copy the c_20936.nl file during the installation of additional languages

original title: Setup cannot copy the file c_20936.nl

I have windows xp sp3 and try to install additional languages, East Asian and I get this error on copy. "Setup cannot copy the file c_20936.nl. Make sure that the disk in the Windows XP Professional CD is in the drive selected below, or provide the location where the file is located. "Copy the files: D:\j386. Need help, what can I do, I have the correct cd in the cd drive, but I get the error of copying.

Hello

Step 1:

I suggest that you try to copy the folder i368 on the computer, and then try to install it from there and check if it installs.

Step 2:

Follow the steps mentioned below.

a. Click Start and then click Control Panel.

b. double-click regional and Language Options.

c. click on the languages tab, click details and then click Add.

d. under input language, add the language that you want to use.

e. under Configuration keyboard/IME, click the keyboard layout that you want, and then click OK.

Check the links below.

List of languages supported in Windows 2000, Windows XP and Windows Server 2003

http://support.Microsoft.com/kb/292246

How to add and enable additional languages in Windows

http://support.Microsoft.com/kb/177561

Download languages for Windows

http://Windows.Microsoft.com/en-us/Windows/downloads/languages-XP

Setup cannot copy the file hpinkins5412.exe

Setup cannot copy the file hpinkins5412.exe

Using full features software and pilot OJ6500_E710n - z_334.4

When I use this version:

full feature software and driver OJ6500_E710n-z_1315

All software installs normally. I get all the correct screens. I connect to a network printer. He fined the printer. He asks me where (postcode), I use the software. I re - start. The drivers are not installed. I have run the diagnostics. He said that the drivers are not installed.

HP Officejet 6500 has more 710n

XP Pro sp3

I solved the problem with the latest version of the software:

full feature software and driver OJ6500_E710n-z_1315

The pilot would not have installed. I used this web page to fix:

http://support.HP.com/us-en/document/c01084522

Thank you

Docfxit

I am trying to format my PC and when the installer loads of my key USB Kingston, he said: Setup cannot copy the file XPtspCom.inf.

Setup cannot copy the file XPtsp Com.inf

Hi all!
I try to format my PC and what configuration is loading my Kingston USB key, said he: Setup cannot copy the file XPtspCom.inf.

I use Windows XP Professional Edition SP3.
How do slove this problem please to continue to work with my PC?
Thanks in advance!

You should not use these programs, but if you want a USB key to install then you should make an ISO file and then using Unebootin according to me this is a best software to USB for xp and if you have windows 7 installed in one of your system, then you can use tool usb windows 7.

The installation of Service Pack 2 for Vista failed. I tried several times. Message reads "not successful." "Element not found". I click on the 'Détails' link and it shows the following error: ERROR_NOT_FOUND (0 x 80070490).

The installation of Service Pack 2 for Vista failed. I tried several times. Message reads "not successful." "Element not found". I click on the 'Détails' link and it shows the following error: ERROR_NOT_FOUND (0 x 80070490). I tried in several ways through the links suggested to solve the problem and nothing has worked.

I turned to the forums and I saw that many, many people have the same problem with Vista SP2 Upgrade. Microsoft and several of its Vista customers realized that Vista has a lot of problems, but people who have need of the service. Being able to download and install the SP2 can make Vista more stable, but I get the same message mentioned above, and so I am sure are a lot of other people who are trying to get Service Pack 2 integrated into Vista.

0 X 80070490 - ERROR_NOT_FOUND
Corrupted system file; You will need to perform an upgrade on the spot or reinstalling the operating system.

The error you receive occurs if there is corruption in the manifest of component maintenance base.

Ignore the title: the "Windows features" dialog box is empty in Windows 7 or Windows Vista, or you receive an error message that includes the following code when you try to use Windows Update: "0 x 80073712".
http://support.Microsoft.com/kb/931712
"Explains the SFC / Scannow.

A repair install is the usual solution of SFC/scannow does not work.

You receive an error code "0 x 80070490" when you use Microsoft Update or Windows Update Web sites to install updates
http://support.Microsoft.com/kb/958044

NB: If you have installed SP1 for Vistahttp://support.microsoft.com/kb/948537

Step 7 (method for Windows Vista), the * UPGRADE option is not available because SP1 has been installed.

Uninstall SP1

See also:

How to overcome error 0 x 80070490 when installing updates in Windows Vista/Server 2008
http://blogs.msdn.com/andrekl/archive/2008/09/29/how-to-overcome-error-0x80070490-when-installing-updates-in-Windows-Vista-Server-2008.aspx

TaurArian [MVP] 2005-2010 - Update Services

I have two error codes on Windows update Code: 80240016 & an internal error has occurred in Ox80010108 during the installation of Service pack 1.

Resolution 1: Install the stand-alone package for the service pack instead of using Windows Update to install the Service Pack

Click here to show or hide detailed information

Note If you have already tried to install the stand-alone package for the service pack and you have encountered this problem, skip this resolution and go to resolution 2.

If you don't know if you've tried to install the stand-alone package for the service pack, it is recommended that you try the following steps to install the stand-alone package for the service pack. By using the stand-alone package to install the service pack, you eliminate installation issues that may be related to Windows Update. This simplifies the troubleshooting process.

How to obtain the stand-alone package for the service pack

To obtain the service pack, see the following articles in the Microsoft Knowledge Base, depending on your operating system, and then look for the option to install the service pack from the Microsoft Download Center.

935791 how to obtain the latest Windows Vista service pack

968849 how to obtain the latest service pack for Windows Server 2008

Solution 2: Run the system update readiness tool

Click here to show or hide detailed information

System Update tool checks your computer and trying to resolve certain conditions that can interfere with the installation of the updates or other software. However, before you download the tool, you must determine whether your computer is running a 32-bit version or a 64 bit version of the Windows Vista operating system. If your computer is Windows Vista installed, and you know which version you are using, go to the How to download the system update readiness toolsection ".» If you are unsure which version your computer has installed, follow these steps:

1. click on Start

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.

2. in the Search box, type System, and then click System in the programs list.

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The operating system is displayed as follows:
- For a 32 - bit version operating system, 32-bit operating system appears for the system type under System.
- For a 64 - bit version operating system, 64-bit operating system appears for the system type under System.
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After you determine which version of Windows Vista, your computer is running, download system update readiness tool.

How to download the system update tool

You can click here to download the preparation tool system update from the following Microsoft Download Center Web site. The following files are available for download from the Microsoft Download Center:

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Download the System Update Readiness Tool for Windows Vista (KB947821) package now.

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Download the update tool for Windows Vista x 64 (KB947821) package now.

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Download the System Update Readiness Tool for Windows Server 2008 (KB947821) package now.

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Download the System Update Readiness Tool for Windows Server 2008 x 64 (KB947821) package now.

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Download the system update for the systems Itanium (KB947821) package.

After you download and run the system update readiness tool, restart your computer. Then, immediately try to install the download package full of the service pack that you previously downloaded from the following Microsoft Download Center Web site:

http://www.Microsoft.com/downloads

For more information about the update of the system tool, click on the numbers below to view the articles in the Microsoft Knowledge Base:

947821 description of the update for Windows Vista and Windows Server 2008 system preparation tool

Resolution 3: Close or disable any applications that may be running, restart the computer and then install the service pack

Click here to show or hide detailed information

Important These steps may increase your security risk. These steps may also make the computer or the network more vulnerable to attack from malicious users or malicious software such as viruses. We recommend the process that this article describes to enable programs to operate as they are designed for, or to implement specific program features. Before you make these changes, we recommend that you evaluate the risks that are associated with implementing this process in your particular environment. If you decide to implement this process, take additional measures to protect the system. We recommend that you use this process only if you really need this process.

During installation, one of the most frequent causes of failure occurs when a third-party application holds open a file or locks a file that the service pack installer should use. For example, an application third-party antivirus or antispyware may cause this problem. To minimize this risk, follow these steps:

1. close all applications and restart your computer.

2. Once your computer has restarted, disable any antivirus or any antispyware application that can load during the startup process. You can normally disable the notification area application. This area is located in the bottom right corner of the computer screen. To disable an application in the notification area, follow these steps:

a. right-click on the icon of the third-party program.

b. click Close, disable, outputor an equivalent term in the list of options. If these options are not available, you may open the application and then close or disable in the application.

3. as soon as you close the antivirus or the antispyware software, try to click here to install the download package full of the service pack that you previously downloaded from the following Microsoft Download Center Web site.

4. After completing the installation of the service pack, enable the antivirus or the antispyware software that you disabled in the previous steps.

If your problem is still not resolved, you can try the steps of troubleshooting on your own, or you can contact Microsoft technical support.

Resolution 4: Uninstall security applications, restart the computer and then install the service pack

Click here to show or hide detailed information

Important These steps may increase your security risk. These steps may also make the computer or the network more vulnerable to attack from malicious users or malicious software such as viruses. We recommend the process that this article describes to enable programs to operate as they are designed for, or to implement specific program features. Before you make these changes, we recommend that you evaluate the risks that are associated with implementing this process in your particular environment. If you decide to implement this process, take additional measures to protect the system. We recommend that you use this process only if you really need this process.

A third-party security application (for example, an antivirus application, a firewall, or antispyware software) can still be causing the installation fails, even though you tried to disable the application. The Windows Vista SP1 installation requires several restarts of the computer, and the security application may be reload after the first reboot. Applications that provide registry repair features may also cause the installation to fail.

You can uninstall your third-party security application before you install the service pack. However, you should do this only if you are positive that you can reinstall the application as soon as the service pack installation is complete. To reinstall the third-party security application, you'll need either the original installation media for the application, or you need the original download. You may also need a product key to reinstall the third-party security application.

If you are sure that you can reinstall the third-party application, uninstall the application from the programs and features item in Control Panel. To do this, follow these steps:

1. close all applications and restart your computer.

2. Once your computer has restarted, click Start

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.

3. in the find what box, type programs.

4. click on programs and features.

5. click on the name of the security program that you want to uninstall.

6. click on Uninstall.

7. After you have uninstalled the program, restart the computer.

8. try to click here to install the download package full of the service pack that you previously downloaded from the following Microsoft Download Center Web site.
Note You have uninstalled your security software, and your computer is more vulnerable to attack by malicious users or by malicious software such as viruses. We recommend that you do not surf the Web, use e-mail, or use instant messaging, up to what you have done to solve the problem, and you have reinstalled your security software.

9. After completing the installation of Windows Vista SP1, reinstall the security program that you uninstalled in the previous steps.

* All of these resolutions were conducted, but still having trouble running SP1 & SP2. It's a problem of installation and after the installation of Service packs 1 & 2 times. I have a SYSTEM of 32-bit operating systems. KB947821 analytical TOOL has also been installed!, by following the instructions in res 2. Security / Antivirus has also been disabled in accordance with the instructions of res 3 & 4. Service packs Download but will not work!

Get help the community?

Hello DavidCarmichael,

Thank you for your message. I see that you have already run the system update readiness tool. Feel free to skip step 1, but follow-up on the rest of the below troubleshooting steps:

1. According to your architecture of Windows 7, download / install and run the tool update system - CheckSur you can download the tool from the links below depending on your system type.

Download the tool update system (64-bit)

Download (32-bit) system update readiness tool

2. click Start type cmd (you should see the command prompt fill up) right click and select run as administrator

Inside the command prompt, type sfc/scannow

For more information regarding the file system checker.

* If corruption is found, see How to use the System File Checker tool to fix the system files missing or corrupted on Windows Vista or Windows 7

3. once the SFC is finished, check your hard drive for errors.

4 restart the system update readiness tool. If errors have been eliminated, try to reinstall Service Pack 1. If this is not the case, go to step 5.

5. perform a Startup Repair, when starting, try to install the Service Pack.

Please let us know the results of each utility. We can't wait to hear back on your part.

See you soon

Reader of CD-ROM/DVD-Rom disappeared after the installation of Service Pack 2

Why my CD-ROM/dvd-rom drive does not disappear after the installation of Service Pack 2 and how do I get it back? Because before I installed Service Pack 2 I had a problem of code 10 and tried deleting the thing fixing upperfilter, but that did not work, so is there anything else I can do. I have a HP Pavilion dv9000 and it is 3 years old.

Thank you!

Hello

Check with HP, their drivers support and documentation online and ask in the HP Forums about known issues.

Support HP & drivers
http://welcome.HP.com/country/us/en/support.html

Contact HP
http://welcome.HP.com/country/us/en/contact_us.html

HP forums
http://h30434.www3.HP.com/PSG/

========

Description of errors related to the 10 Code that generates the Device Manager in Windows on computers
http://support.Microsoft.com/kb/943104/

Step 1: Please do all the same underneath if you did some before as is often total
a process that solves the problem.

Try this - Panel - Device Manager - CD/DVD - double click on the device - driver tab.
Click on update drivers (this will probably do nothing) - RIGHT click ON the drive - uninstall.
RESTART this will refresh the default driver stack. Even if the reader does not appear to continue
below.

Then, work your way through these - don't forget the drive might be bad, could be a coward
cable or slight corrosion on the contacts (usually for a laptop) and other issues.

Your CD or DVD drive is missing or is not recognized by Windows or other programs
http://support.microsoft.com/kb/314060 - a Mr Fixit

Try this fix manually if the Fixit 314060 does not work
http://www.pchell.com/hardware/cd_drive_error_code_39.shtml

Your CD or DVD drive is missing or is not recognized by Windows or other programs-
a Mr Fixit
http://support.Microsoft.com/kb/982116

The CD drive or the DVD drive does not work as expected on a computer that you upgraded to
for Windows Vista
http://support.Microsoft.com/kb/929461

When you insert a CD or a DVD, Windows Vista may not recognize the disc
http://support.Microsoft.com/kb/939052

Your CD or DVD drive cannot read or write media - A Mr Fixit
http://support.Microsoft.com/GP/cd_dvd_drive_problems

CD/DVD drive does not appear in Windows Vista, or you receive this error in Windows
Vista installation after booting from the DVD (AHCI)
http://support.Microsoft.com/kb/952951
Drive CD - R or CD - RW Drive is not recognized as a recordable device
http://support.Microsoft.com/kb/316529/

Hardware devices not detected or not working - A Mr Fixit
http://support.Microsoft.com/GP/hardware_device_problems

Another possibility is that the cables are loose. Remove ALL power, then make sure that the cables in both
ends. Remove and replace, do not just tight. For laptops, you can often clean power and
contacts data with a pencil eraser.

Some DVD players do not use the Windows default drivers so check with the manufacturer of system and
manufacturer of device to see if there is a firmware or drivers for your drive if necessary.

===============================

Step 2: You have disc problems as the CD/DVD is actually 4 discs in 1 case (CD & DVD
Burn and CD and DVD read). So it is not unusual for 1 or 2 operational so that other parts
do it right.

Did you follow the Troubleshooting Guide for the reader who still does not work? There are
the entries in registry that the troubleshooter does not solve and those who "might" be the cause.

Check with your Maker system and a device for the two possible firmware updates and
the correct registry entries for your car.

Here are the keys that I of course are those in question - for the subkeys of the CD/DVD drive
as there will be other subkeys in these keys. Do not forget to ask specific keys involved as well as
the parameters.

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\IDE

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Hardware Profiles\0001\System\CurrentControlSet\Enum\IDE

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\ {4D36E965-E325-11CE-BFC1-08002BE10318}

-----------------------------------------------------------------------

You can probably find more info here and maybe even the exact registry for your CD/DVD settings
drive from someone with the same model.

Forums - a lot of expert real help
http://Club.myce.com/

CD/DVD units
http://www.myce.com/storage/

Use DevManView to locate the CD/DVD in the registry (be careful and do a prior Restore Point)
nothing change) - find the DevManView device and then make a right click on it free in RegEdit.

DevManView - free - an alternative to the standard Windows Device Manager, which displays all the
devices and their properties in flat table, instead of the tree viewer
http://www.NirSoft.NET/utils/device_manager_view.html

I hope this helps.

Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle=""><- mark="" twain="" said="" it="">

I have windows xp after the installation of service pack 3 I can only start in safe mode

I have windows XP after the installation of service pack 3 I can only start in safe mode?

Hello

· You get the error message?

· What happens when you try to start in normal mode?

Method 1

Windows XP can in every start Safe Mode by default. Even if you select the option Start Windows normally, it always starts in Mode without failure. IOW, you can't get out of safe mode.

This happens if the switch/SafeBoot is added to the Boot.ini file. / SafeBoot parameter forces a boot in safe mode by using the specified parameters. The available parameters are:

(a) minimal

(b) network

For more information about the boot.ini switches, see visualization and correction of the settings of the boot on x 86 systems

RESOLUTION

(a) click Start, run and type MSCONFIG

(b) click the Boot.ini tab

(d) in section downstairs, Startup Options uncheck / hisFEBOOT

(e) click OK

(f) restart Windows

The entry/SafeBoot are removed from the Boot.ini file.

Method 2:

If the above method is not the cause, it seems that Service Pack 3 is not installed correctly.

Step 1: You try to run the system restore from safe mode that will repair return the computer to the point while it was working fine.

How to restore Windows XP to a previous state

Step 2:

I suggest you follow the troubleshooting steps form the article and check if it helps.

How to troubleshoot an installation fails on Windows XP Service Pack 3

http://support.Microsoft.com/kb/950718

Note: System requirements to install Windows XP SP3

Reference: Learn how to install Windows XP Service Pack 3 (SP3)

Hope the helps of information.

Impossible to install programs, download 1628: failed to complete the installation after the installation of service pack 3

Impossible to install programs, download 1628: failed to complete the installation after the installation of service pack 3. What I have to do.

Assuming you meant WinXP SP3...

Why the SP3 was not installed for over a year?

What application or antivirus security suite is installed and your current subscription? What anti-spyware (other than Defender) applications? What third-party firewall (if applicable)? Who were these applications that run in the background when you tried to install WinXP SP3?

A (another) Norton or McAfee application has already been installed on this machine (for example, a free trial version which is preinstalled when you bought it)?

~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft

While the installation of Service Pack 3 error message comes as "Bullxp is not a WIN 32 application.

Original title: installation of Service Pack 3

IAM using windows xp service pack 2 for Bull XP software. Now, I want service pack 3 to my Zune connection. I downloaded SP3 but that you can not install. Error message comes as Bullxp is not a WIN 32 application. So my question is. What is win32 application. ? Will I get updated by the Download Center or else are up to so that I can go?

Hello

The error message "not a Win32 application invalid" is displayed on the Windows computers and can indicate a variety of problems. Win32 is part of the core of the Windows operating systems and programs installed on your computer must communicate with the kernel in order to work properly.

Follow the steps in troubleshooting these KB articles and check if that helps:

Steps to take before you install Windows XP Service Pack 3

http://support.Microsoft.com/kb/950717

How to troubleshoot an installation fails on Windows XP Service Pack 3

http://support.Microsoft.com/kb/950718

You can also post your query to the Bullguard Forum and check:

http://Forum.BullGuard.com/Forum/

ATI Radeon HD 4600 Series AGP Grapics card does not work since the installation of service pack of windows 7

ATI Radeon HD 4600 Series AGP Grapics card does not work since the installation of service windows 7 pack has worked before

Is not fully compatible with win7, some patches are available from ATI

http://support.AMD.com/us/KbArticles/pages/CatalystAGPHotfix.aspx

When I try to install service pack 3 I get a message saying "Setup cannot copy the file c:\windows\system32\drivers\mrxdav.sys.

He asks me to specify a location and also proposes to ignore this file that I don't know what to do

Hi Lisa,

You are able to correctly install the other updates?

You can follow this link & check if the problem persists:

How to troubleshoot an installation fails in Windows XP Service Pack 3?

Hope the helps of information.

Try to install the software and I get an error message saying that the installation cannot continue because a previous installation requires your computer needs to be restarted.

Original title: .net framework 4.6

I try to install the software and I get an error message saying

Setup cannot continue because a previous installation requires your computer must be restarted. Restart your computer and run the Setup again.

so I restart my pc and run it again and the same message appears

Try to perform a "clean boot" to start Windows by using a minimal set of drivers and startup programs. This will eliminate software conflicts that occur when you start Windows, install a program or an update or when you run a program in Windows.
http://support.Microsoft.com/kb/929135

Perform a clean boot to determine if background programs are interfering with your game or other programs
http://support.Microsoft.com/kb/331796

One by one add back an application both in the boot list to find the software application incriminated.

J W Stuart: http://www.pagestart.com

I get an error "Setup cannot copy the file els.dll" during the installation of Service Pack 3.

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