I got the blue screen watching a youtube video (more than 1,080 p)!

Similar Questions

• I got the blue screen: Driver_IRQL_NOT_LESS_OR_EQUAL

  I got the blue screen with the error message following (Windows XP) "Driver_IRQL_NOT_LESS_OR_EQUAL. How to eliminate this problem?

  Repost...

  Follow the instructions in this post of mine in another forum (to-the-letter & in order! ) to restore your computer to a State safe & functional: http://aumha.net/viewtopic.php?f=62&t=44636

  The above reference includes...

  
  HOW TO get a computer that is running Windows XP Gold (no Service Pack) fully corrected after a clean install
  http://groups.Google.com/group/Microsoft.public.windowsupdate/MSG/3f5afa8ed33e121c

  HOW TO get a computer running WinXP SP1 or SP2 fully-patched after an installed cleaning
  http://groups.Google.com/group/Microsoft.public.WindowsXP.General/MSG/a066ae41add7dd2b
  

• I tried to update with windows and got the blue screen?

  Once the download is complete, I got the blue screen that makes the computer to restart. Once it reboots it works fine however in the lower corner
  to the right of the screen, I still see a yellow shield with black exclamation point saying "updates are ready for your computer" Please
  Click here for updates. The computer is a Windows XP and what I can do about it?

  Kind regards
  Ted

  Help us help you: start by reading this post 'sticky '...

  What information to post in the Windows Update forum
      http://answers.Microsoft.com/thread/1467f44b-ee27-4F7D-98d7-f1c4b35b3395

• I got the Blue Screen Of Death with Stop: 0 x 00000024 (5898 0x86D4, 0xC0000102, 0 x 00190203, 0 x 00000000)

  Original title: Help, I got the blue screen of death!

  Can someone help me please? Whenever I turn on my computer, it goes to the BSOD. I tried the last settings that worked, but he went to the BSOD too! In addition, safe mode it won't work goes to the BSOD as well. Nothing works. I have to go to a computer store to fix it, or is - it possible to fix it at home? Please help immediately!

  The BSOD I get says:

  A problem has been detected and windows has shut down to prevent damage to your computer.
  If this is the first time you've seen this stop error screen, restart your computer. If this screen appears again, follow these steps: disable or uninstall all utility defragmentation or anti-virus disk backup,. Check the configuration of your hard drive and check the updated drivers. Run CHKDSK /f to check for hard drive corruption, and then restart your computer. Stop: 0 x 00000024 (5898 0x86D4, 0xC0000102, 0 x 00190203, 0 x 00000000)

  Hi TheCookeNinja,

  I suggest you run the check disk (chkdsk) of the Recovery Console & check if you are able to boot to the desktop correctly.

  Step 1: To start the Recovery Console, you can follow this link.

   

  To start the computer and use the Recovery Console

  http://www.Microsoft.com/resources/documentation/Windows/XP/all/proddocs/en-us/recovery_console_overview.mspx?mfr=true

  Step 2: At the Recovery Console prompt, type the following command and then press ENTER:

  CHKDSK [/ p]: [/ r]

  Note: At first, try to run chkdsk/p & check if it helps. Later, you can run chkdsk/r.

  Reference:

   

  How to install and use the Recovery Console in Windows XP

  http://support.Microsoft.com/kb/307654

  I hope this helps.

• We had a power outage in our area, the computer was on and running, got the blue screen of death with the following: __0x000000C2, 0 x 00000043, 0xD6C61000, 0 x 00000000, 0 x 00000000 BAD POOL CALLER

  We had a power outage in our area, the computer was on and running, got the blue screen of death with the following:
  0X000000C2, 0 X 00000043, 0XD6C61000, 0X00000000, 0X00000000 BAD POOL CALLER

  If you have not saved your data and you want to start the computer with Linux Livecd such as Knoppix and copy your data files on an external hard drive. It is a precautionary measure before the step follows because things happens. ;-)

  Then do a repair installation.

  http://www.michaelstevenstech.com/XPrepairinstall.htm

  If the repair installation does not work, test the equipment to ensure that none have been damaged during the blackout and then do a clean install of Windows.

  http://www.elephantboycomputers.com/page2.html#Hardware_Tshoot

  http://michaelstevenstech.com/cleanxpinstall.html - Clean install - how-to
  http://www.elephantboycomputers.com/page2.html#Reinstalling_Windows - what you will need at hand

  If all goes well, no equipment was damaged during the shutdown. Consider buying a power supply (battery backup). APC and Belkin are good; for a computer, simply spend about $60. MS - MVP - Elephant Boy computers - don't panic!

• Help..! I got the blue screen and other issues, do not know what to do...

  Signature of the problem:
  Problem event name: BlueScreen
  Please help me, I got the blue screen and this message today while I was trying to solve a problem with the backup of my pc...
  Don't know what to put here, if you need more make me know... Thank you

  The system version: 6.0.6002.2.2.0.768.3
  Locale ID: 1033

  More information about the problem:
  BCCode: 8086
  BCP1: 00000000
  BCP2: 00000000
  BCP3: 00000000
  BCP4: 00000000
  OS version: 6_0_6002
  Service Pack: 2_0
  Product: 768_1

  Files helping to describe the problem:
  C:\Windows\Minidump\Mini030513-01.dmp
  C:\Users\Andy\AppData\Local\Temp\WER-59483-0.SysData.XML
  C:\Users\Andy\AppData\Local\Temp\WERF871.tmp.version.txt

  Read our privacy statement:
  http://go.Microsoft.com/fwlink/?LinkId=50163&clcid=0x0409

  Hello

  Thanks for posting the question in the Microsoft Community!

  To help you better, we need more information.

  What is brand and model computer?

  To work with the issue, I suggest you check out the site:

  How to fix a blue screen stop errors that cause Windows Vista to shut down or restart unexpectedly

  http://support.Microsoft.com/kb/958233

  Note: When you restore the system to a previous state, programs and updates installed later will be deleted.

  Note: When you format a disk, all data that it would disappear.

  It would be useful for us to identify the problem, if you could upload the dump file.

  You can use the Sky-drive to download the dump file. See the link for the steps on how to download Sky-Drive.

  Download pictures and files:

  http://Windows.Microsoft.com/en-in/SkyDrive/add-photos-files-FAQ

  The location of the dump file is C:\Windows\Minidump\.

  If the problem persists, or in the future if you face problems of Windows let us know and we would be happy to help you.

• Di Shutdown does not work, got the blue screen, beware, if it's the 1st time, etc., bios .updated .shutdown worked for awhlie, then got the same blue screen on another attempt to stop

  I had trouble with the fans so I unplugged everything, pulled out the memory and put it in. Shortly after received warning on a stop. I've updated the bios and things worked fine for one night. The following day I uninstaaled some programs and blue rebooted and got the screen again. I can right through the blue screen and sign, but have to stop with button / stop.

  Hello

  What is the exact error message on blue screen?

  This error message can point to a hardware or software that causes this problem. If the computer restarts after the Blue error screen, disable the automatic system failure restart option allows to capture the error message on blue screen.

  Check if the problem persists in safe mode and after the same return.

• I got the blue screen after update

  Hello. I got a bluescreen error after update my entire system today. He wrote:

  Signature of the problem:
  Problem event name: BlueScreen
  The system version: 6.0.6002.2.2.0.768.3
  Locale ID: 1030

  More information about the problem:
  BCCode: 116
  BCP1: 85F5C510
  BCP2: 8E813DE0
  BCP3: 00000000
  BCP4: 0000000D
  OS version: 6_0_6002
  Service Pack: 2_0
  Product: 768_1

  And continued to restart every time I went into IE games, etc.
  What should I do?

  Hello

  Have you updated your screen/video or other great drivers latetly - check in Control Panel.
  Updates of Windows to see if a driver has been loaded it. Use this generic utility below
  and when you get to the section driver use the methods in the next message and then back to
  the troubleshooter as needed. In rare cases, antivirus/antispyware/security programs can
  cause this error.

  Also check with the support of system Maker and video/display of the map because he could be called
  questions - also check in their forums.

  BCCode: 116 0 x 00000116

  Bug VIDEO_TDR_ ERROR control has a value of 0 x 00000116. This indicates that an attempt
  to reset the display driver and recover a time-out has failed.

  BCCode: 116 0 x 00000116<-- read="" this="">
  * 1275.html http://www.faultwire.com/solutions-fatal_error/attempt-to-Reset-the-Display-Driver-and-recover-from-0x00000116-

  --------------------------------------------------------------------------------

  Check this thread for more information using BlueScreenView, MyEventViewer and other methods
  to troubleshoot the BlueScreens - top 3 responses (+ 1 other).

  http://social.answers.Microsoft.com/forums/en-us/vistarepair/thread/3deab2fa-4000-4136-8c78-a3d22b1db009

  We can analyze the minidumps if make you it available the onedrive or another file
  sharing sites (such as MediaFire). If you have problems to download the copy of minidumps
  for the office or in the Documents folder and download them from there. (Analysis of thethe)
  Minidumps is not necessary that you have updated the video drivers because it is
  very often the cause of the issue and only if the BSODS continue.)
  

  Adding files to your OneDrive
  http://Windows.Microsoft.com/en-us/Windows-8/getting-started-onedrive-tutorial

  A disk - sharing files and folders and change the permissions
  http://Windows.Microsoft.com/en-us/onedrive/share-file-folder

  ZIP or download the content of the C:\Windows\minidump

  Use OneDrive to upload collected files

  http://social.technet.Microsoft.com/forums/en-us/w7itproui/thread/4fc10639-02dB-4665-993a-08d865088d65

  -------------------------------------------------------------------------

  Also this, so you can see the probable bluescreens.

  Windows Vista restarts automatically if your computer encounters an error that requires him to plant.
  (also Windows 7)
  http://www.winvistatips.com/disable-automatic-restart-T84.html

  ---------------------------------------------------------------------------------------------------

  The inclusion of 116 error in the troubleshooting code is the only coincidence and holds no.
  special meaning (other than pilot caused bluescreens occur with some frequency).

  Look in the Event Viewer to see if something is reported on those.
  http://www.computerperformance.co.UK/Vista/vista_event_viewer.htm

  MyEventViewer - free - a simple alternative in the standard event viewer
  Windows. TIP - Options - Advanced filter allows you to see a period of time
  instead of the entire file.
  http://www.NirSoft.NET/utils/my_event_viewer.html

  -------------------------------------------------------------------------

  Here are a few ways to possibly fix the blue screen issue. If you could give the blue screen
  info that would help. Such as ITC and 4 others entered at the bottom left. And all others
  error information such as codes of STOP and info like IRQL_NOT_LESS_OR_EQUAL or PAGE_FAULT_IN_NONPAGED_AREA and similar messages.

  As examples:

  BCCode: 116
  BCP1: 87BC9510
  BCP2: 8C013D80
  BCP3: 00000000
  BCP4: 00000002

  or in this format:

  Stop: 0 x 00000000 (oxoooooooo oxoooooooo oxoooooooo oxooooooooo)
  Tcpip.sys - address blocking 0 x 0 00000000 000000000 DateStamp 0 x 000000000

  It is an excellent tool for displaying the blue screen error information

  BlueScreenView scans all your minidump files created during 'blue screen of death '.
  hangs and displays information about all accidents of a table - free
  http://www.NirSoft.NET/utils/blue_screen_view.html

  BlueScreens many are caused by old or damaged, in particular the video drivers drivers however
  There are other causes.

  You can do without if needed fail or the Vista DVD or recovery command prompt mode
  Options if your system was installed by the manufacturer.

  This tells you how to access the System Recovery Options and/or a Vista DVD
  http://windowshelp.Microsoft.com/Windows/en-us/help/326b756b-1601-435e-99D0-1585439470351033.mspx

  You can try a system restore to a point before the problem started when one exists.

  How to make a Vista system restore
  http://www.Vistax64.com/tutorials/76905-System-Restore-how.html

  -------------------------------------------------------------------------

  Start - type this into the search-> find COMMAND to top box and RIGHT CLICK-
  RUN AS ADMIN

  Enter this at the command prompt - sfc/scannow

  How to analyze the log file entries that the Microsoft Windows Resource Checker
  (SFC.exe) program generates in Windows Vista cbs.log
  http://support.Microsoft.com/kb/928228

  The log can give you the answer if there is a corrupted driver. (Says not all the)
  possible driver problems).

  Also run CheckDisk, so we cannot exclude as much as possible of the corruption.

  How to run the check disk at startup in Vista
  http://www.Vistax64.com/tutorials/67612-check-disk-Chkdsk.html

  -------------------------------------------------------------------------

  Often drivers up-to-date will help, usually video, sound, network card (NIC), WiFi, part 3
  keyboard and mouse, as well as of other major device drivers.

  Look at the sites of the manufacturer for drivers - and the manufacturer of the device manually.
  http://pcsupport.about.com/od/driverssupport/HT/driverdlmfgr.htm

  How to install a device driver in Vista Device Manager
  http://www.Vistax64.com/tutorials/193584-Device-Manager-install-driver.html

  How to disable automatic driver Installation in Windows Vista - drivers
  http://www.AddictiveTips.com/Windows-Tips/how-to-disable-automatic-driver-installation-in-Windows-Vista/
  http://TechNet.Microsoft.com/en-us/library/cc730606 (WS.10) .aspx

  -------------------------------------------------------------------------

  How to fix BlueScreen (STOP) errors that cause Windows Vista to shut down or restart
  quit unexpectedly
  http://support.Microsoft.com/kb/958233

  Troubleshooting, STOP error blue screen Vista
  http://www.chicagotech.NET/Vista/vistabluescreen.htm

  Understanding and decoding BSOD (blue screen of death) Messages
  http://www.Taranfx.com/blog/?p=692

  Windows - troubleshooting blue screen errors
  http://KB.wisc.edu/page.php?id=7033

  -------------------------------------------------------------------------

  In some cases, it may be necessary.

  The Options or Vista recovery disk Startup Repair

  How to do a startup repair
  http://www.Vistax64.com/tutorials/91467-startup-repair.html

  This tells you how to access the System Recovery Options and/or a Vista DVD
  http://windowshelp.Microsoft.com/Windows/en-us/help/326b756b-1601-435e-99D0-1585439470351033.mspx

  I hope this helps.

  Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle=""><- mark="" twain="" said="" it="">

• HP Pavilion DV9600US video hangs and get the blue screen of death, hardware video message fails

  If this can help others! I have a HP DV9600US it works well but then screen freezes hot flashes and crashes or re-boots or gives me the blue screen of death. Spent hours updating the drivers and the latest NVIDIA drivers without change, all the tests and diagnosis appear normal. When I open IE 9 it hangs then crashes sometimes at the office, tried to change the parameters of res and nothing has worked. I assumed I had a bad video chip. NOT. This all started I thought with IE 9, I changed all the settings of Internet Explorer.

  Here's what I found to solve the problem and I hope this can help, DO NOT updating auto or manual for the new drivers or NVIDA video Windows CE is the cause, I downloaded from the site to shape the 2008 NVIDIA driver HP and rolled, problem solved. I am running Windows Vista 32 bit.

  I post that hope, it helps others and records the days/hours of attachment and not update recommended to the latest drivers that actually caused the problem in the first place. I guess the lesson learned if it works LEAVE IT ALONE.

  Good luck

  Please mark as resolved so other users can see this theard includes a fix for the problem

• Comments on new MBP XP got the blue screen of death at startup.

  I get a blue screen of death when I copied and then started a guest Windows XP on my second MacBook Pro. I've used this comments XP on my old MBP for a year without problems. The two Mbps run VMWare Fusion 3.

  During startup, I got the message "features supported by the processor (s) in this machine are distinguished by the features supported by the processors of the machine on which the snapshot has been registered."

  Here are the details.

  1. I made a judgment of my guest XP on my old MBP

  2. I then copied the folder of the Virtual Machine - Open /Users/ - I chose the stermaster2_1VM.vmx -.

  2. has asked if the machine has been copied or move - I chose copied.

  3 merger then threw "features supported by the processor (s) in this machine are distinguished by the features supported by the processors of the machine on which the snapshot has been registered." -I chose Yes

  4 merger threw "cannot connect virtual peripheral Serial0 because no corresponding device is available on the host. You want to try to connect this virtual device whenever you turn on the virtual machine? "- I chose YES

  5 merger: "Virtual device Serial0 start disconnected." - I pressed OK

  6 merger: "Cannot connect virtual peripheral serial0 because no corresponding device is available on the host." - I chose Yes

  7 merger 'VMware Fusion is unable to provide all the graphics features expected by this machine virtual.' - I pressed OK

  Then a blue screen of death

  I was wondering if you see anything wrong with what I did above.

  Thank you

  Bernie

  Check if you have a file *.vmss in the Directory VM - If yes - delete it and try again

  ___________________________________

  VMX-settings- WS FAQ -[MOAcd | http://sanbarrow.com/moa241.html]- VMDK-manual

• Four days ago, I installed an xp update and got the blue screen

  When I turn the computer on a black screen comes and tells me that an error has occurred and asks me if I want to start in safe mode or my previous settings, when I click on safe mode it freezes and when I click on previous settings, flashes a blue screen and the computer restarts. I've heard to solve a similar problem with the xp CD and I do not. If that person cannot find a windows solution better get another CD.

  What application or antivirus security suite is installed and your current subscription?  What anti-spyware (other than Defender) applications?  What third-party firewall (if applicable)?

  A (another) Norton or McAfee application has already been installed on the computer (for example, a free trial version which is preinstalled when you bought it)?

  The foregoing despite...

  See the section "How to get help" of http://support.microsoft.com/kb/977165

  Or you can...

  Launch a collateral request for assistance free Windows Update:
  https://support.Microsoft.com/OAS/default.aspx?Gprid=6527

  Home Security page customer & Microsoft Update Solution Center also offer support options
  https://consumersecuritysupport.Microsoft.com/
  http://support.Microsoft.com/ph/6527#tab3

  For more information about how to contact your local Microsoft subsidiary for security update support issues, visit the International Support Web site: http://support.microsoft.com/common/international.aspx

  ~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft

• I got the blue screen with STOP error: 0x0000008E (0xC0000005, 0xB9E28ABA, 0xAA319AE4, 0x00000000).

  Well that slowed down, repeatedly gets "blue screen" with code above.  Next line is:

  fltMgr.sys - address B9E28ABA base at B9E23000, DateStamp 480251da.

  Updating drivers did not help.  This t do?

  Need help

  Hi IsaiaAvraham,
   
  Here is an article that could be useful for:
  You receive a random "0x0000008E" error message on a blue screen in Windows XP

• I got the blue screen error

  I downloaded all of the DMP files. Here is the link

  https://1drv.Ms/f/s! AiDEMNAo22EVaaBIi8YzkYNNjP4

  Post proposed by the facilitator for the appropriate forum placed

  These accidents were related to the corruption of memory (probably caused by a driver).

  Run these two tests to check your memory and find which driver is causing the problem.  Launch auditor.  You don't need to run memtest again unless the auditor is not the cause, or you want to.

  If you are overclocking anything reset by default before running these tests.
  In other words STOP! If you don't know what it means that you're probably not  
  
  
  
  
  1-Driver Verifier (for full instructions, see our wiki here)
  2-Memtest. (You can learn more about running memtest here)

• Got the blue screen of death on the old Dell PC that I can to restore without losing my son especially pictures files

  Insurmountable boot disk

  The safest option is to remove the drive from the computer, mount it in a USB caddy and plug it into another computer to see if it can be read.

  This involves absolutely no changes on disk and therefore has the greatest opportunity to recover the files intact. Although you can try to boot from a Windows DVD and run a repair when it comes to something like the photos that are by definition irreplaceable, I would always look a 1 passive recovery.

  You can then go to active repair knowing that essential equipment is secure.

• The blue screen of start - stop unknown codes errors

  I use windows XP service Pack 3.  I changed my diet over yesterday with a few errors when trying to start finally started. subsequently had some problems with a freeze up. tried to restart and got the blue screen of death with errors. re installed powersupply old got it up and running again. It tried to boot the pc and blue screen errors again. Put the new power supply in eide cable changed on hard drive. Booted fine ran a few hours and blue screen again. The warning is a windows subsystem process is completed with status 0xc0000005, 0x7e7213ca, and 0x006af5d8. any help would be great thanks Steve

  Error code 0 x 0000005 usually indicates some sort of a permissions problem.  I have no idea how this would bind to a socket well!

  If it works sometimes, if you play inside, do you think you may have a poor connection or loose somewhere?  Are you able to just unlug and reconnect / reinstall everything will be cancelled (without using too much force)?  Just do one thing at a time, so you don't mix...  Unplug it, plug it back, unplug the next thing, plug it back, etc.  You reinstall RAM and video card if you have one in a crack - out them one at a time, put them immediately from whence they came.

  Here's how to start debugging of a BSOD.

  Please provide additional information on your system:

  What is your system brand and model?

  What is your Version of XP and the Service Pack?

  Describe your current antivirus and software anti malware situation: McAfee, Symantec, Norton, Spybot, AVG, Avira!, MSE, Panda, Trend Micro, CA, Defender, ZoneAlarm, PC Tools, Comodo, etc..

  The question was preceded by a loss of power, aborted reboot or abnormal termination?  (this includes the plug pulling, buttons power, remove the battery, etc.)

  The afflicted system has a CD/DVD drive work?

  You have a true bootable XP installation CD (it is not the same as any recovery CD provided with your system)?

  Your system seems to start OK and then crash or didn't he start not at all?

  If your system works fine, what do you think might have changed since the last time it worked correctly?
  Can you make the system crash when you want
  ?  For example, you would say that there is no specific system activity that coincides with the accidents (like watching videos, playing games, etc.).
  The next time your system crashes, provide more information on what you see.

  Here's a BSOD example showing information you provide:

  http://TechRepublic.com.com/i/tr/downloads/images/bsod_a.jpg

  Send for the nose and the Red arrows (3 to 4 lines total).

  Send all * line STOP message since there are clues in the 4 parameters.

  If there is a name of the file listed in the STOP message, don't forget to include this information too.

  Ignore the boring text unless it seems important to you.  We know what a BSOD looks like, we need to know what your BSOD looks like.
  Now provide more information about your system and data against more recent accidents.
  Click Start, run and enter in the box:
  Msinfo32
  Click on OK and when the system info summary appears, click on Edition, select all, copy, and then paste the information here.
  For information about video drivers, expand components, click view, click on edit, select all, copy and then paste the information here.
  There will be some personal information (such as the user name and the name of the system), and anything that turns information private for you, simply delete the pasted information.
  This will minimize back Q & A and eliminate guesswork.
  Download BlueScreenView here:
  http://www.NirSoft.NET/utils/blue_screen_view.html
  Unzip it and run it (BSV installs nothing) and let him complete the digitization of all your crash dump files.
  If you double-click on depressed, you will get information on it (including the field caused by the driver) and you should be able to spot the problem right away - especially if you see a model in landfills where Caused by field pilot is the same (beginning with this driver).
  BlueScreenView tries to find the right driver or module that caused the blue screen by looking inside the stack of the accident. However, be aware that the driver detection mechanism is not 100% reliable, and you should also look in the lower pane, that display all drivers/modules found in the stack.
  Select (highlight) one or more of the most recent dump files by clicking on them and hold down the CTRL key to select multiple files
  .  Try to select only the most recent links that relate to your problem (perhaps five or six to start dump files).
  Click on file, save selected items and save information from the dumps to a text file on your desktop called BSOD.txt.

  Open BSOD.txt with a text editor Notepad, WordPad, etc.), select all (Ctrl-A), copy all the text in the Windows Clipboard (Ctrl-C) and paste the text to the Clipboard (Ctrl-V) back here in your next reply.

  Here's an example of report ASB to a single BSOD I initiated on purpose that indicates the cause of the accident as the pilot i8042prt.sys belonging to Microsoft Corporation:
  ==================================================
  Dump file: Mini062110 - 01.dmp
  Crash time: 21/06/2010-11:51:31
  Bug Check String: MANUALLY_INITIATED_CRASH
  Bug check code: 0x000000e2
  Parameter 1: 0x00000000
  Parameter 2: 0x00000000
  Parameter 3: 0x00000000
  Parameter 4: 0x00000000
  Caused by the driver: i8042prt.sys
  Caused by the address: i8042prt.sys + 27fb
  Description of the file: i8042 Port driver
  Product name: Microsoft® Windows® Operating System
  Company: Microsoft Corporation
  File version: 5.1.2600.5512 (xpsp.080413 - 2108)
  Processor: 32-bit
  Computer name:
  Full path: C:\WINDOWS\minidump\Mini062110-01.dmp
  ==================================================
  Send the information of the last 5 memory dumps (if you don't have 5 memory dumps yet, send the newest, you have).
  While you wait, please follow these steps:
  Perform scans for malware, and then fix any problems:

  Download, install, update and do a full scan with these free malware detection programs:

  Malwarebytes (MMFA): http://malwarebytes.org/

  SUPERAntiSpyware: (SAS): http://www.superantispyware.com/

  They can be uninstalled later if you wish.

  Restart your computer and solve the outstanding issues.