I have a toshiba laptop that I bought at toshiba worked for a year, said now that I have the counterfeit software

Diagnostic report (1.9.0027.0):
-----------------------------------------
Validation of Windows data-->
Validation code: 50
Code of Validation caching online: 0x0
Windows product key: *-* - 4F8HK - M4P73-W8DQG
The Windows Product Key hash: Xs1iQgVeo0C + sObJxS7eu + FuBPQ =
Windows product ID: 00359-OEM-8992687-00057
Windows product ID type: 2
Windows license Type: OEM SLP
The Windows OS version: 6.1.7600.2.00010300.0.0.003
ID: {3061167E-F283-432D-A443-5185F5DE4A91} (1)
Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/a, hr = 0 x 80070002
Signed by: n/a, hr = 0 x 80070002
Product name: Windows 7 Home Premium
Architecture: 0 x 00000009
Build lab: 7600.win7_gdr.120830 - 0334
TTS error:
Validation of diagnosis:
Resolution state: n/a
Given Vista WgaER-->
ThreatID (s): n/a, hr = 0 x 80070002
Version: N/a, hr = 0 x 80070002
Windows XP Notifications data-->
Cached result: n/a, hr = 0 x 80070002
File: No.
Version: N/a, hr = 0 x 80070002
WgaTray.exe signed by: n/a, hr = 0 x 80070002
WgaLogon.dll signed by: n/a, hr = 0 x 80070002
OGA Notifications data-->
Cached result: n/a, hr = 0 x 80070002
Version: N/a, hr = 0 x 80070002
OGAExec.exe signed by: n/a, hr = 0 x 80070002
OGAAddin.dll signed by: n/a, hr = 0 x 80070002
OGA data-->
Office status: 109 n/a
OGA Version: N/a, 0 x 80070002
Signed by: n/a, hr = 0 x 80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Data browser-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: fast
Download unsigned ActiveX controls: disabled
Run ActiveX controls and plug-ins: allowed
Initialize and script ActiveX controls not marked as safe: disabled
Allow the Internet Explorer Webbrowser control scripts: disabled
Active scripting: allowed
Recognized ActiveX controls safe for scripting: allowed
Analysis of file data-->
Other data-->
Office details: {3061167E-F283-432D-A443-5185F5DE4A91}1.9.0027.06.1.7600.2.00010300.0.0.003x 64*-*-*-*-W8DQG00359-OEM-8992687-000572S-1-5-21-1149475867-3468308347-466394940TOSHIBASatellite L555TOSHIBAV1.9020091218000000.000000 + 00002BA3607018400F804090409Time(GMT-08:00) Standard Pacific03TOSCPLTOSCPL00109  
Content Spsys.log: 0 x 80070002
License data-->
The software licensing service version: 6.1.7600.16385
Name: Windows 7 HomePremium edition
Description: operating system Windows - Windows (r) 7, channel OEM_SLP
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
ID of the application: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800057-02-1033-7600.0000-3002010
Installation ID: 006145728512477015995715153974523662356866817816053112
Processor certificate URL: http://go.microsoft.com/fwlink/
? LinkID = 88338
The machine certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use license URL: http://go.microsoft.com/fwlink/
? LinkID = 88341
Product key certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial product key: W8DQG
License status: Notification
Reason for the notification: 0xC004F032.
Remaining Windows rearm count: 2
Trust time: 03/11/2012-06:56:18
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
Beyond: 0 x 0000000000000000
Event timestamp: 9:18:2012 14:44
ActiveX: Registered, Version: 7.1.7600.16395
The admin service: recorded, Version: 7.1.7600.16395
Output beyond bitmask:
--> HWID data
Current Hash HWID: LgAAAAEAAQABAAIAAAABAAAAAgABAAEA6GHOEQLf2nr2VK5YWsJ + LwDXhHJGyg ==
Activation 1.0 data OEM-->
N/A
Activation 2.0 data OEM-->
BIOS valid for OA 2.0: Yes
Windows marker version: 0 x 20001
OEMID and OEMTableID consistent: Yes
BIOS information:
ACPI Table name OEMID value OEMTableID value
APIC APIC PTLTD
FACP TOSCPL CRESTLNE
HPET INTEL CRESTLNE
START PTLTD $SBFTBL$
MCFG INTEL CRESTLNE
SLIC TOSCPL TOSCPL00
OSFR TOSHIBA HAS + 2ND ID
SSDT BrtRef DD01BRT
SSDT BrtRef DD01BRT

Your problem is that for some reason, the system is unable to properly match material with the SLIC table in BIOS, that is required to be able to triggered the key OEM_SLP with which the computer came installed.

The normal solution is to change the key for that on your COA sticker - but you say that you are unable to read the key here.

In such circumstances, are the only things you can do

(1) Re-create the license store - in which case it's a minor software problem causing the is

2) try to update BIOS to the latest available Vista compatible one, since the manufacturer's website

(3) contact the manufacturer and see if they can provide assistance to correct the SLIC table

(4) a reformat and reinstall using the manufacturer's recovery media

(5) purchase of a new license for Windows (or a new computer)

It * may * be an alternative solution, if you are patient and persistent.

Attempt to activate by phone and speak to an operator - they will tell you that your current key is locked (they then seek confirmation of your product key). Explain your problem, you must change the key of your sticker, but the thumbnail is unreadable (they could please provide a replacement key?). If all goes well, they will request documentary proof of the sticker, in the form of an e-mail with a picture of the affected tile - and you can proceed from there.

It sometimes takes two or three calls before you get an operator who knows and uses this procedure, but I know that it is possible and happens.

Tags: Windows

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