I have a valid subscription but CC keeps trying to validate and tells me to renew

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  I do not have a creative cloud account, but it keeps trying to install and update. How can I stop this?

  Hello

  CC cleaning tool could help: use of the Adobe Creative Cloud cleaning tool to solve installation problems

  Kind regards

  Sheena

• I'm trying to close my account msn without success. I do not have a paid subscription, but it tells me that I do,

  I'm trying to close my account msn without success. I do not have a paid subscription, but it tells me that I do,

  How does this relate to the features of Windows Update?

  See...

  How to contact MSN customer service
      http://support.Microsoft.com/kb/940784

• I have a paid subscription, but when I run Lightroom 6, does an eval version expired!

  I have a paid subscription, but when I run Lightroom 6, does an eval version expired!

  Really annoying when a client cannot use product cost him - please provide customer service as soon as possible.

  Your subscription to cloud shows correctly on your account page?

  If you have more than one email, you will be sure that you use the right Adobe ID?

  https://www.adobe.com/account.html for subscriptions on your page from Adobe

  .

  If Yes

  Some general information for a subscription of cloud

  Cloud programs don't use serial... numbers you, connect you to your cloud account paying to download & install & activate... you may need to sign out of the cloud and restart your computer and log into the cloud for things to work

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

  -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

  .

  If no

  This is an open forum, Adobe support... you need Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "

• Hello, I have 1 year subscription, but I can't use it. All software is 30 days trial. What can I do to activate my subscription?

  Hello, I have 1 year subscription, but I can't use it. All software is 30 days trial. What can I do to activate my subscription?

  Check your account indicates the subscriptions that you expect (and that the adobe, used in the next step id is correct) by logging in here and checking the status of your subscription, https://www.adobe.com/account.html

  then, if it's current, disconnect and then back to your client application using the adobe with the link above in cc id: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

• I am trying to cancel my subscription, but it keeps telling me to contact customer service which brings me to this forum. I followed the links, but then I end up where I started. Why cant I just click Cancel?

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  In order to cancel the order, please contact customer service

  You can use: http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

  For more information on cancellation: cancel your creative cloud membership

• I have to cancel my subscription. I get free for her. I tried following the steps, but my party member to cancel is not available. It says I have a free subscription, but I did not because I pay for it, each mount. I need to cancel this b

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  Since this is an open forum, not Adobe support... you must contact Adobe personnel to help
  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)

  Creative cloud support (all creative cloud customer service problems)
  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

• I am trying to convert a pdf file to an excel file and simply cannot understand how.  I have a paid subscription, but invites me to register again?

  I am trying to convert a pdf file to an excel file and simply cannot understand how.  I have a paid subscription, but invites me to register again?

  HI wjleshe,

  I checked your account using the email address you use here in the forums, but I don't see any order history. May register with a different email address? Or you sign up via the player mobile app for iOS or Android? If you got your subscription via an in-app purchase, Adobe wouldn't have the time of your order. And, you should contact the app store, if there is a problem with your subscription.

  Best,

  Sara

• I want to connect to a computer laptop win 7 with a xp pc, but she keep asking for user and pass?

  I want to connect to a computer laptop win 7 with a xp pc, but she keep asking for user and pass?

  Hi Maysambagheri,

  The description of the problem seems a little unclear and I wish I had a better understanding before you start working on it. I would really appreciate if you could answer the following questions:

  1. how you try to connect with two computers?

  2. What is the error message that is accurate or complete?

  3. do not connect you to your Windows 7 laptop as administrator?

  4. have you made any recent hardware or exchange of software on your computer before the show?

  Please provide us with more information on the specific question to help you to fix as soon as possible.

  For reference:

  Networking of computers running different versions of Windows:

  http://Windows.Microsoft.com/en-us/Windows7/networking-home-computers-running-different-versions-of-Windows

  Your response is very important for us to ensure a proper resolution. Please get back to us with the information above to help you accordingly.

• I have a 7 d but the series stiker his party and I need the SN, how can I get it (I don't have the box)

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  The serial number is in the EXIF data.  Any EXIF reader will show.

• LG C500-G. AEE5GE1 with Windows 7 home prem OA MEA have been formatted. But despite giving the product key and Windows registry does not recognize the activation. Help, please

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  Name of the operating system Microsoft Windows 7 Home Premium

  Version 6.1.7601 Service Pack 1 Build 7601

  Manufacturer of operating system Microsoft Corporation

  System name HANDSOME-PC

  System manufacturer LG Electronics

  System model C500.-g. AEE5GE1

  System Type X 86-based PC

  Processor Intel (r) Core i3 CPU M 390 @ 2.67 GHz, 2666 Mhz, 2 Lossnay, 4 logical processors

  H46YSF00 Version/Date of BIOS American Megatrends Inc., July 2, 10

  Product key:

  X 16-96084

  CONCERNING

  TUESDAY BIOJY

  Have you tried to restart by phone?

  How to activate Windows 7 manually (activate by phone)
   
  1) click Start and in the search for box type: slui.exe 4
   
  (2) press the ENTER"" key.
   
  (3) select your "country" in the list.
   
  (4) choose the option "activate phone".
   
  (5) stay on the phone (do not select/press all options) and wait for a person to help you with the activation.
   
  (6) explain your problem clearly to the support person.
   
  http://support.Microsoft.com/kb/950929/en-us

• I have a paid subscription to CC. My computer died and I got a new. MacBook Pro. Now I can't find my membership and I had to do a 7 day trial to function. How can I find my products so I'm paying?

  I have a paid subscription to CC. My computer died and I got a new. MacBook Pro. Now I can't find my membership and I had to do a 7 day trial to function. How can I find my products so I'm paying?

  Connect to www.adobe.com before your Adobe ID

  Download the cloud desktop application and install it.

  Download and install your Cloud applications from within the cloud desktop application.

• I am a student and purchased the student for an annual subscription, but CC edition is not recognized and asking me to subscribe. I need to connect to the account of the student for my personal account.

  I am a student and purchased the student for an annual subscription, but CC edition is not recognized and asking me to subscribe. I need to link the student account to my personal account.

  Hi bridgettea37560549,

  You must use your e-mail address student account with which you made the purchase.

  You can follow the steps as https://helpx.adobe.com/x-productkb/policy-pricing/activate-deactivate-products.html

  https://helpx.Adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  Let us know if this helps!

  Kind regards

  Aurélie hamadi

• I had to restore my computer to factory settings, which means I lost PS Elements 10 I bought a few years ago. I have a serial number, but when I tried to install it I got the message "the game archive file of 10 items is missing.» Everything you need

  I had to restore my computer to factory settings, which means I lost PS Elements 10 I bought a few years ago. I have a serial number, but when I tried to install it I got the message "the game archive file of 10 items is missing.» "You must all parties." Any ideas.

  who says good enough.

  you need BOTH the exe and 7z files.  put them both in the same directory and double-click on the exe file.

  Available downloadable Setup files:

  • Suites and programs: CC 2015 | CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
  • Acrobat: DC, XI, X | 9,8 | 9 standard
  • Captivate: 8 | 7 | 6 | 5.5, 5 | 1
  • Cold Fusion: 11: 10 | 9.0.2 version 9.0.0, 9.0.1, 8.0.1, 8.0.0, 7.0, 6.1, 6.0, 5.0, 4.0
  • Contribute: CS5 | CS4, CS3 | 3,2
  • FrameMaker: 12, 11, 10, 9, 8, 7.2
  • Lightroom: 6| 5.7.1| 5 | 4 | 3
  • Photoshop Elements: 13 | 12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
  • First Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac

  Download and installation help links Adobe

  Help download and installation to Prodesigntools links can be found on the most linked pages.  They are essential; especially steps 1, 2 and 3.  If you click on a link that does not have these listed steps, open a second window by using the link to Lightroom 3 to see these "important Instructions".

• I bought the subscription at the end of April, but somehow it is now cancelled and asking me to renew it. How can I do?

  I bought the subscription at the end of April, but somehow it is now cancelled and asking me to renew it. How can I do? It does not clearly state on my account on how I can renew it

  Hello

  Please see the following links:

  Renew or restart your creative cloud membership

  Manage your creative cloud membership

  If you still need help please contact support: contact customer service

  *Remember to stay signed with your Adobe ID ( email id used to purchase the subscription ) before accessing the link above*.

  Let us know if that helps.

  Kind regards

  BANI