I have a virus by Symmantec. I was called by Life Support for PC with Microsoft in order to fix the problem.

Ok. I got a virus by Symmantec.  I have phoned by Nick Life Support for PC.  They said that they have been informed of our Microsoft's IP address because we were infected and that they call to help eliminate the virus.  Is this a valid service of Microsoft?  How did get our phone at home?  Now, they have my cell phone number, too.  Please check validation.

It is a scam.  Microsoft does not offer a service like this.  For something similar, see announcement warning: hoax E-mail indicating that the network is infected-security
in the forum security, privacy, and user accounts .

Tags: Windows

Similar Questions

  • When I try to send emails I get a message: "Windows Live Hotmail was not able to complete this application. Microsoft may contact you about the problems you report. »

    original title: email problem

    whenever I try to send an email, this message appears: "Windows Live Hotmail was not able to complete this application. Microsoft may contact you about issues you report. ","this page requires a plugin that can only work in 32-bit mode. "I have a macbook pro with os 10.6.7.

    Hello

    The best place to ask your question of Windows Live is inside Windows Live help forums. Experts specialize in all things, Windows Live, and would be delighted to help you with your questions. Please choose a product below to be redirected to the appropriate community:

    Windows Live Mail

    Windows Live Hotmail

    Windows Live Messenger

    Looking for a different product to Windows Live? Visit the home page Windows Live Help for the complete list of Windows Live forums at www.windowslivehelp.com.

  • Received a call of 'Microsoft Partner' £100 to fix the virus csrss.exe eager...

    I received a call from Aishaz Tech informing me, I got the "csrss.exe"virus and that they could solve the problem for me for £100, which is the cost of the "Microsoft Tools" necessary to solve the problem.  They said that I not able to repair myself, nor anyone else would have had none of these tools and they are a Microsoft partner.  I run MS Windows 7 Home Preimium.  I didn't even notice that I had a problem.  There is only one version of crss.exe in the running task manager (although I can't open the file location) and I have had no other problems such as unexpected POPs Windows that other people with this virus are complaining about.

    How can I know that this is not just a scam to get 100 pounds of me?
    How can I know that I even the virus?
    How do they know I have the virus and where they got my phone number from?
    Is it also true that not even reformat the HARD drive and reinstall all the software from scratch can solve the problem?

    They asked me to use "Teamviewer" free software to enable them to take on my screen, showing me the 'evidence' that I got the virus csrss.exe by:
    (1) running msconfig and showing me that much Microsoft services in the Service tab have the status 'arrested '.  They said all Microsoft services in the Service tab are essential and must always be running - is this true?
    (2) they ran regedit and viewd under HKEY_LOCAL_MACHINE SAFETY record, for which the data column says (value not set) and told me that it meant my anti-virus did not work (I use AVG Free, who says he runs and certainly seems to be analyzes all incoming e-mails).  Nobody knows what the data column should be in it?
    (3) they then looked at what is called prefetch, showed me loads of entries with numbers and no names of recognizable program or file which said, contained the virus.
    4 BACK), they ran a tree, sending loads of country names and other information too fast to read the screen, followed a sentence saying your antivirus software is out of date or does not work and an urgent need to be updated.  But I keep my AVG anti-virus updated software automatically.
    I don't know what to do and I am really worried about what they could do with my computer while they were back online.  Someone at - it good suggestions please?

    I don't know if Microsoft would take interest because they have themselves identified (many claim come / working on behalf of Microsoft/Windows).

    Your main course would be your local trading standards office find a letter enough to follow through is going to be extremely lucky.

    The Police has a role through the Central cybercrime Police Unit (info here, puts it's national) Although the report must be done locally and the same COMPUTER literacy issue may arise as to Trading Standards. Perhaps mention the group could wake up a local Plod that they should actually do something, but that you have not paid what was then a crime took place?

    PS as you have no evidence as such a problem of recovery is far away still.

  • my Iphone 5 was automatically turned off, and then I couldn't go? What is the problem please help me?

    my Iphone 5 was automatically turned off, and then I couldn't go? What is the problem please help me?

    Have you tried to connect your iPhone to iTunes or the wall charger and let your iPhone for 5-10 minutes to charge its battery?

  • I have windows vista and when I click on a shortcut on the desktop I have a pop up asking what file to open it with. In order to open the file I find the actuall file.

    Original title: registry exe problem

    I have windows vista and when I click on a shortcut on the desktop I have a pop up asking what file to open it with. In order to open the file I find the actuall file. This also occurs when you download the software, which makes it difficult, because the file is not on the pc yet. All solutions?

    Looks like you may have a virus or other malware. Get your updated antivirus program and boot into Safe Mode. Note that some viruses can hide from your normal antivirus program, so you really need to scan in Safe Mode. To enter in Safe Mode when you turn on first, press F8 on every seconds until you get the menu, and then select Safe Mode. Then run a complete system scan.

    Microsoft has suggestions and offerings to

    http://Windows.Microsoft.com/en-us/Windows7/how-do-I-remove-a-computer-virus

    Moderator Forum Keith has a few suggestions along this line to

    http://answers.Microsoft.com/en-us/Windows/Forum/Windows_7-performance/Windows-Explorer-has-stopped-working/6ab02526-5071-4DCC-895F-d90202bad8b3

    If that suits him fine. If this is not the case, use system restore to go back to an earlier date at the beginning of the problem. To run system restore, click Start-> programs-> Accessories-> System Tools-> system restore. Click on the box that says show more restore points.

    You can check the corrupted system files. Open an administrator command prompt and run SFC if the above does not help. Click START, and then type sfc in the search box, right-click to SFC. EXE and click run as administrator. Then, from the command prompt type sfc/scannow.

    Finally if all else fails, you can look at the rather cryptic system event log. To make, click Start-> Control Panel-> administration-> event viewer tools. Once in Event Viewer system log-click and scroll entries looking for these "error" with indicator see if you can find guidance on where the problem may be.

    I hope this helps. Good luck.

  • Application has failed to start because msa32dl was not found, reinstalling the application may fix the problem

    How can I fix it?
    application has failed to start because msa32dl was not found, reinstaling the application may fix the problem

    First make sure that your system is clean in:

    Download, install, update and scan with these full free malware detection programs:

    Malwarebytes (MMFA): http://malwarebytes.org/

    SUPERAntiSpyware: (SAS): http://www.superantispyware.com/

    http://www.Microsoft.com/security/scanner/en-us/default.aspx Security Scanner   

    http://www.eset.com/us/online-scanner/ eset online scanner

    Then answer the following questions:

    brand and model of the pc

    current antivirus

    Operating system and service pack

    What application fails to start?

  • I have a winsock error, so IE won't connect, even though it says I have full signal. If I format the hard drive and reinstall xp it will fix the problem?

    Winsock error

    Hi I have a winsock error, so IE won't connect, even though it says I have full signal. I got the fix for microsoft programs, nothing has worked, if I format the hard drive and reinstall xp it will fix the problem. Thank you

    Hi I have a winsock error, so IE won't connect, even though it says I have full signal. I got the fix for microsoft programs, nothing has worked, if I format the hard drive and reinstall xp it will fix the problem. Thank you

    Check that your antivirus (all-in-one suite If you have one) is not turn off your network traffic.

    Note the devices installed in the machine.  Use this information to download the latest version of the drivers and software for the manufacturer's Web site features (on another machine and store on an external support, I suppose, would be the only way for you to do.)

    Uninstall the software/drivers for network devices.  Turn it back on.  Even if pilots are found/installed automatically, manually update the drivers & software using the files you downloaded earlier.

    Download, install, execute, update and perform analyses complete system with the two following applications:

    Remove anything they find.  Reboot when necessary.  (You can uninstall one or both when finished.)

    Search online with eSet Online Scanner.

    Open a command prompt and run the commands following one at a time (after each ENTRY) without leaving the part through if somehting started working...  Note all errors and post them here.

    netsh winsock reset catalog
    ipconfig / renew
    ipconfig/flushdns
    ARP d *.
    nbtstat - RR

  • I get this error at startup: this application has failed to start because uncdms.dll was not found. Reinstalling the application may fix the problem

    I recently did a full recovery on my pc.  I'm running on Windows XP Pro.  Since the resumption, I get this error at startup: this application has failed to start because uncdms.dll was not found.  Reinstalling the application may fix the problem.  I don't find Windows Search in my Add/Remove programs.  How can I uninstall it?

    Hello
    The uncdms.dll file is associated with the Application of desktop search in Windows that is used to find and view an overview of the different types of files, such as documents, e-mail, photos and music files on a computer.

    Methods of resolution:
     
    I suggest you to download windows desktop search for additional and install.

     
  • ;" The application has faild to start because MFC71D. DLL was not found.re - installing the application may fix the problem. »

    I'm trying to use my music software I installed recently in my computer I have get__the next message; "The application has faild to start because MFC71D. Mean what DLL__was does__that does not found.re - installing the application may fix the problem. »

    I tried to re - install several times, and I got the same results

    Hello

    This means that you can try to uninstall the software and then re-install.

    Click Start and Control Panel. Under programs, click on uninstall a program. Find your program in the list, right-click, and choose uninstall.

    When he finished, restart the computer. This will ensure that the system can get a grip on all the files will be released.

    Then download the program again and save the file to your desktop. When he finishes, right-click on the file and select "Run as Administrator".

    Let us know if this helps

    Mark <> Microsoft Partner

  • When you open the bridge I get empty frames, I have to click on each one to open and see the picture, is a person tried before and what can be done to fix the problem?

    When you open the bridge I get empty frames, I have to click on each one to open and see the picture, is a person tried before and what can be done to fix the problem?

    Reset preferences, reset the default workspace, and purge the cache.

    Damaged preferences or workspaces can cause unexpected behavior in Adobe Bridge. Purge the cache can solve problems of the thumbnail display.

    • Start Adobe Bridge, and immediately press Ctrl + Alt + Shift (Windows) or command + Option + shift (Mac OS down) until the dialogue box reset settings appears.

    • Select all three options - reset preferences, reset Standard Workspaces and all miniature Purge Cache - and then click OK.

  • I have acrobat 9 pro and I was told that it is not compatible with windows 7 and that's why I can't just re download

    I abrobat pro 9 and cannot re download

    I was told that it is not compatile with windows 7

    Hello

    That is absolutely right. Acrobat 9 pro is not compatible with Windows 7. It could lead to some conflicts, while the download is in progress.

    You can see the following link for more details on the technical specifications on Acrobat 9.

    ucts.html https://helpx.adobe.com/x-productkb/Policy-Pricing/System-Requirements-Acrobat-Family-prod

    If you are using windows 7 I recommend spending the last DC Acrobat because it has a UI new and interesting as well as enhanced features that will make your work much easier.

    In case you have any further questions, please write back. We would be here to help you accordingly.

    Concerning

    Sukrit diallo

  • my computer at home base down loaded /my computers certificate of authinticity says I am having windows vista Home premium and I have no disc what do I doto fix the problem in windows vista

    my computer has windows vista basic on it when I went to athinticate, he told me it was a pirate down load that I looked on the bottom of my lap top and I am supposed to have windows vista Home premium. How can I solve this problem with a disc

    Hello

    There is no Windows Vista downloads available from Microsoft.

    You can contact your computer manufacturer and ask them to send you a set of recovery disks.

    They should do this for a small fee.

    To reinstall Vista using their recovery disk/s, you start from the 1st recovery disk they provide and follow the manufacturer's instructions to reinstall:

    You need to change the Boot order to make the DVD/CD drive 1st in the boot order:

    How to change the Boot order in BIOS:

    http://pcsupport.about.com/od/fixtheproblem/SS/bootorderchange.htm

    "How to replace Microsoft software or hardware, order service packs and replace product manuals.

    http://support.Microsoft.com/kb/326246

    See if you have a recovery Partition:

    There may be a recovery on the drive Partition hard reinstall Vista to how you bought your computer, unless the pirated installation wiped.

    The recovery process can be started by pressing a particular combination of the key or keys at startup. (Power on / start)

    Maybe it's F10, F11, Alt + F10, etc., depending on the manufacturer.

    Ask them to the proper key sequence.

    Some manufacturers have more available Vista recovery disks.

    If this happens, you may need to try this instead:

    You can also borrow and use a Microsoft Vista DVD, which contains the files for the different editions of Vista (Home Basic, Home Premium, Business and Ultimate) must be installed. The product key on your computer / Laptop box determines what Edition is installed.

    Other manufacturers recovery DVDs are should not be used for this purpose.

    And you need to know the version of 'bit' for Vista, as 32-bit and 64-bit editions come on different DVDs

    Here's how to do a clean install of Vista using a DVD of Vista from Microsoft:

    "How to do a clean install and configure with a full Version of Vista '

    http://www.Vistax64.com/tutorials/117366-clean-install-full-version-Vista.html

    And phone Activation may be necessary when you use the above installation method.

    "How to activate Vista normally and by Activation of the phone '

    http://www.Vistax64.com/tutorials/84488-activate-Vista-phone.html

    See you soon.

  • Is it possible to live this terrible software that was installed on my new Dell laptop with Microsoft Windows 8? He cut my productivity in half.

    He is an incompetent unusable system.  How can I get out of it?

    Microsoft should be ashamed of themselves to release these BONES a terrible on desktop users. Unfortunately, you're in for a rough ride even if you use the classic interface to replace the Start button. While you may feel momentarily more at ease because some menu familiar elements, the fact is, he falls in and out of Metro with a total disregard for your user experience. You'll never make windows 8 return to windows 7, but here are some tips that might help you to "live with it", as you suggest. Gordon http://Reviews.cnet.co.uk/Software-and-Web-Apps/How-to-Make-Windows-8-look-like-Windows-7-50009546/ is quite correct, Yes, there is a big button in the metropolitan area called "desktop", but it's a joke. She teases you with only a glimmer of what was once the standard windows desktop. It's not at all like windows 7 because MS has this optimized for Tablet users and completely omitted to take into account when developing desktop users it :-( To ignore them, how many people do you think ran a program (or is it an app?) and I was wondering how the * out? Where is minimize it and close button gone? UH... how long they sit there scratching head here wondering how to get out. How many people hold the button walk / stop and restart, as the firm is missing. Oh, forgive me, microsoft. I should just guessed to grab the top of the screen and drag it down! M! M! If they found it hard to make at least a small showcase intro while setting up Windows 8 in the first place, it can have registered 'some' of fighting for people. Windows 7 is a good OS. It is familiar and very solid, although there are many things that I love yet (invasive restarts my main pet hate). Personally everything that windows 8 has done is to alienate users of office and pushed to OS much better as OSX and Linux distributions like Ubuntu. Yes, the mobile market is supported, and people using mobile phones and tablets, BUT not everyone. I have an ipad and an iphone but I can't work on it. I need a desktop computer to do my work and a lot of people do. I am using Windows 7 on my main PC, but I have 9 computers running Ubuntu, Mac OS x and XP. All rooms offer a decent user experience. I've been using windows since 3.1 and I saw a few exits doubtful as ME and Vista but this deserves no respect at all. Very well, if could be allowed on tablet devices or touch and their TV marketing is purely tactile conduit, but how many Office users are there? Hope the link helps you and I hope you can get on. I suspect that you will struggle until they release "Blue" which is the code name for "damage control for emergency OS"... and even then...

  • Hi well I fight with hp for about 3 days on this so maybe someone here can help me. I have a bunch of updates that will not update how to fix the problem

    When I run a health check on hp I have a full page of items that will not update some goes for updates of windows. but he said that the hp site may be down, or I can't connect. but I called hp and fought with them for 3 days and I'm tired of fighting with them, I have 4 children that I can't afford to pay for something from someone maybe able to help for free.

    Hi Jbarizona,
    Thank you for visiting Microsoft windows Vista answers Forum.
    A. what operating system you use?

    Method 1: make sure that the necessary services are available and running
    For Windows Vista, follow the steps below:
    To ensure that the necessary services are available and running, as follows:
    1. Click Start, type services.msc in the search text box, and then click services.msc in the list programs. If you are prompted for an administrator password or a confirmation, type the password, or click on continue.
    2. double-click on Background Intelligent Transfer Service.
    3. If the start State lists Stopped, click Start, and then click OK.
    4. double-click on Windows Update.
    5. If the start State lists Stopped, click Start, and then click OK.
    6. double-click on my computer.
    7. If the start State lists Stopped, click Start, and then click OK.
    8. close the Services window and try to install the updates again.
    Note: If the Background Intelligent Transfer Service does not appear in the list of Services, click the following link to view the article on the Microsoft web site and download the update:
    http://support.Microsoft.com/?scid=http%3A%2f%2fsupport.Microsoft.com%2fkb%2f939159%20%2fen-us
    Method 2: Download and install the Windows Update Agent
    1. download and install the latest Windows Update agent. Click on the link below to view the corresponding article on the Microsoft web site:
      http://support.Microsoft.com/kb/949104/en-us
    2. once the Windows Update agent is installed, try to install the updates again.

    Thank you and best regards,
    Vijay - Microsoft technical support.
    Visit our Microsoft answers feedback Forum and let us know what you think.

  • Fixed the problem of IE but now have lots of white space

    Hi again once, I just fixed the IE (http://forums.adobe.com/message/5307861#5307861) and now have plenty of white around my web page (www.tomstrawmotors.com).  I would just have a solid color fill the space, OR as the site to fill the entire screen.  Any ideas?  Thanks in advance for all your help, this forum is a blessing!

    CSS:

    {body

    Background: #000;

    }

    Nancy O.

Maybe you are looking for

  • Re: Satellite U500 begins with the "not enough space in runtime area» message

    I have this message at the start of my laptop U500-17: not enough space in runtime area. And after that ask me to press F1 to continue, but nothing happen, and start the windows does not work. I'm trying to get into the Bios, but I have some error an

  • Blinking cursor Windows 7 iMac, retina end-2014

    Hello I have problems with Bootcamp & Windows 7. I have: iMac (retina 5K, 27 inches, end of 2014) 4 Ghz Intel Core i7 processor 32 GB 1600 Mhz DDR3 memory Startup disk 500 GB Flash storage Graphics AMD Radeon R9 M295X 4096 MB Serial number d25PM0VSFY

  • changing the State of the led

    Hi, I have here a simple program I want the LEDs by default to OFF when the program ends.  I tried to use doors to achieve, but due to delays entering the doors, it would shake all the functions of my calendar.  What can I do so that when the program

  • 3G Vista Patch

    I have win vista business. I use a 3g connection, who got poor download speeds. so I wanted to have the patch vista 3g for improvements. I downloaded the right file for my Professional x 32 win vista but thr comes an error indicating that the update

  • do not move the mouse cursor

    Hi all. today I did something really stupid. I was in a chatroom without supervision earlier and another person and I'm in it and I could tell definently I makes him angry. I left the chat room and 15 minutes later im on another site and the cursor o