Received a call of 'Microsoft Partner' £100 to fix the virus csrss.exe eager...
I received a call from Aishaz Tech informing me, I got the "csrss.exe"virus and that they could solve the problem for me for £100, which is the cost of the "Microsoft Tools" necessary to solve the problem. They said that I not able to repair myself, nor anyone else would have had none of these tools and they are a Microsoft partner. I run MS Windows 7 Home Preimium. I didn't even notice that I had a problem. There is only one version of crss.exe in the running task manager (although I can't open the file location) and I have had no other problems such as unexpected POPs Windows that other people with this virus are complaining about.
How can I know that this is not just a scam to get 100 pounds of me?
How can I know that I even the virus?
How do they know I have the virus and where they got my phone number from?
Is it also true that not even reformat the HARD drive and reinstall all the software from scratch can solve the problem?
They asked me to use "Teamviewer" free software to enable them to take on my screen, showing me the 'evidence' that I got the virus csrss.exe by:
(1) running msconfig and showing me that much Microsoft services in the Service tab have the status 'arrested '. They said all Microsoft services in the Service tab are essential and must always be running - is this true?
(2) they ran regedit and viewd under HKEY_LOCAL_MACHINE SAFETY record, for which the data column says (value not set) and told me that it meant my anti-virus did not work (I use AVG Free, who says he runs and certainly seems to be analyzes all incoming e-mails). Nobody knows what the data column should be in it?
(3) they then looked at what is called prefetch, showed me loads of entries with numbers and no names of recognizable program or file which said, contained the virus.
4 BACK), they ran a tree, sending loads of country names and other information too fast to read the screen, followed a sentence saying your antivirus software is out of date or does not work and an urgent need to be updated. But I keep my AVG anti-virus updated software automatically.
I don't know what to do and I am really worried about what they could do with my computer while they were back online. Someone at - it good suggestions please?
I don't know if Microsoft would take interest because they have themselves identified (many claim come / working on behalf of Microsoft/Windows).
Your main course would be your local trading standards office find a letter enough to follow through is going to be extremely lucky.
The Police has a role through the Central cybercrime Police Unit (info here, puts it's national) Although the report must be done locally and the same COMPUTER literacy issue may arise as to Trading Standards. Perhaps mention the group could wake up a local Plod that they should actually do something, but that you have not paid what was then a crime took place?
PS as you have no evidence as such a problem of recovery is far away still.
Tags: Windows
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copy of the email:
Dear LivePerson
We have recently updated our corporate site, www.liveperson.com. To connect directly with our Experts, please visit the official homepage to get expert advice at www.liveperson.com/experts and bookmark this page. On liveperson.com, you can find information about our expert product advice and Services-> LP Live Experts or at www.liveperson.com/products-services/experts. For added convenience, we also offer a tool bar that you can download here free which allows quick access to our site for advice from experts as well as your favorite Experts.
If you have any questions do not hesitate to contact our customer service.
Sincerely,
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30 000 experts, live, to the LivePerson.com | Copyright © 2011 liveperson.com. All rights reserved.
Visit our & Conditions, policy of confidentiality or we contact if you have any questions.
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Thank you
The email is of LivePerson, as indicated in the email, it is not Microsoft - Microsoft does not use the service.
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If your friend has sent the error report that you get after a program plant, be aware that Microsoft will not contact you about the presentation.
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Please see:
http://www.microsoft.com/en-gb/security/online-privacy/msname.aspx .
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Yes, it's a SCAM!
Avoid scams to phone for tech support
http://www.Microsoft.com/security/online-privacy/avoid-phone-scams.aspxScams by e-mail or web: how to protect yourself - understands what to do if you
think you've been scammed.
http://www.Microsoft.com/security/online-privacy/phishing-scams.aspxHow to recognize phishing e-mails, phone calls or links
http://www.Microsoft.com/security/online-privacy/phishing-symptoms.aspxIn the United States, you can contact the local police to the FBI, Attorney general, and
consumer watch groups. Arm yourself with knowledge.The Internet Crime Complaint Center (IC3) is a partnership between the
Federal Bureau of Investigation (FBI) and the National White Collar Crime Center
(NW3C), funded in part by the Bureau of Justice Assistance (BJA).
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It exists on your computer. So those are the frauds or scams to get your money or
worse to steal your identity.Avoid scams that use the Microsoft name fraudulently: Microsoft has no
for you unsolicited telephone calls help fix your computer
http://www.Microsoft.com/protect/fraud/phishing/msName.aspxScams and hoaxes
http://support.Microsoft.com/contactus/cu_sc_virsec_master?ws=support#tab3Microsoft Support Center consumer
https://consumersecuritysupport.Microsoft.com/default.aspx?altbrand=true&SD=GN&ln=en-us&St=1&wfxredirect=1&gssnb=1Microsoft technical support
http://support.Microsoft.com/contactus/?ws=support#TAB0Microsoft - contact technical support
http://Windows.Microsoft.com/en-us/Windows/help/contact-supportI hope this helps.
Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle="">-><- mark="" twain="" said="" it="">->
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It's a real call from Microsoft?
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I received a call from Microsoft that someone charged with software piracy on my computer.
This call is really Microsoft?Calls unrequested telephone of this nature are almost always a common scam. Do not let them give any info, do not give access to your PC, not give them all the money and do not go to all the websites that they suggest. One moment.
Please see:
http://www.Microsoft.com/en-GB/security/online-privacy/avoid-phone-scams.aspx
Microsoft issues never not solicited for phone calls of support or security.
These types of callers can use completely fictitious names or bogusly claim to be of real companies other than Microsoft as well.
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Hello
It's a scam.
We have all the errors and warnings in our Event Viewer
But NO error message is sent from your computer to anyone.
Either these so-called "Microsoft" Tech companies want to sell you a worthless software, or remote access to your computer to try to steal your credit card and bank information and also achieve an identity theft on you.
You are the only person who knows if you gave them remote access.
If you gave them remote access and you do Internet banking, contact your bank, to explain, and change passwords.
If you use your online credit card, cancel and get a new one issued to you.
And the only way that willl you know that you are free to them is to backup your data and do a clean install of your operating system.
@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@
And Microsoft does not contact you unless YOU have made prior arrangements with them to do.
There is an article in the link I'm you provide at the end of this one
Read this Information from Microsoft:
"Avoid scams to phone for tech support.
http://www.Microsoft.com/security/online-privacy/avoid-phone-scams.aspx
Don't be fooled of unsolicited calls. Don't provide personal information.
Here are some of the organizations that cyber criminals claim to come:
Helpdesk Windows
Windows repair center
Microsoft technical support
Microsoft technical support
Windows Support Group Technical Department
Microsoft Research and Development Team (team of Microsoft R & D)
See you soon.
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