Received a call of 'Microsoft Partner' £100 to fix the virus csrss.exe eager...

I received a call from Aishaz Tech informing me, I got the "csrss.exe"virus and that they could solve the problem for me for £100, which is the cost of the "Microsoft Tools" necessary to solve the problem.  They said that I not able to repair myself, nor anyone else would have had none of these tools and they are a Microsoft partner.  I run MS Windows 7 Home Preimium.  I didn't even notice that I had a problem.  There is only one version of crss.exe in the running task manager (although I can't open the file location) and I have had no other problems such as unexpected POPs Windows that other people with this virus are complaining about.

How can I know that this is not just a scam to get 100 pounds of me?
How can I know that I even the virus?
How do they know I have the virus and where they got my phone number from?
Is it also true that not even reformat the HARD drive and reinstall all the software from scratch can solve the problem?

They asked me to use "Teamviewer" free software to enable them to take on my screen, showing me the 'evidence' that I got the virus csrss.exe by:
(1) running msconfig and showing me that much Microsoft services in the Service tab have the status 'arrested '.  They said all Microsoft services in the Service tab are essential and must always be running - is this true?
(2) they ran regedit and viewd under HKEY_LOCAL_MACHINE SAFETY record, for which the data column says (value not set) and told me that it meant my anti-virus did not work (I use AVG Free, who says he runs and certainly seems to be analyzes all incoming e-mails).  Nobody knows what the data column should be in it?
(3) they then looked at what is called prefetch, showed me loads of entries with numbers and no names of recognizable program or file which said, contained the virus.
4 BACK), they ran a tree, sending loads of country names and other information too fast to read the screen, followed a sentence saying your antivirus software is out of date or does not work and an urgent need to be updated.  But I keep my AVG anti-virus updated software automatically.
I don't know what to do and I am really worried about what they could do with my computer while they were back online.  Someone at - it good suggestions please?

I don't know if Microsoft would take interest because they have themselves identified (many claim come / working on behalf of Microsoft/Windows).

Your main course would be your local trading standards office find a letter enough to follow through is going to be extremely lucky.

The Police has a role through the Central cybercrime Police Unit (info here, puts it's national) Although the report must be done locally and the same COMPUTER literacy issue may arise as to Trading Standards. Perhaps mention the group could wake up a local Plod that they should actually do something, but that you have not paid what was then a crime took place?

PS as you have no evidence as such a problem of recovery is far away still.

Tags: Windows

Similar Questions

  • is - that someone received a call from Microsoft teak out of the blue saying they have received reports of virus in your computer

    is - that someone received a call from Microsoft teak out of the blue saying they have received reports of virus in your computer

    Those that are known scams.

    Don't always believe what someone says if they call you. This applies to almost anything.

  • I received a call from Microsoft Security Department

    Hey! I received a call from someone that they are of the Microsoft Security Department. They told me to visit www.microsoftantiscam.webs.com/support and download a program called Ammyy admin. Is it legitimate or not? They told me that they were legitimate, showing me that they knew my computer number or something.

    Quick answerr please!

    Calls unrequested telephone of this nature are almost always a common scam. Do not let them give any info, do not give access to your PC, not give them all the money and do not go to all the websites that they suggest. One moment.

    Please see:

    http://www.Microsoft.com/en-GB/security/online-privacy/avoid-phone-scams.aspx

    Microsoft issues never not solicited for phone calls of support or security.

    These types of callers can use completely fictitious names or bogusly claim to be of real companies other than Microsoft as well.

    If you have given them access to your PC and then what you do will depend on the type of information you store on it, and how to use it. Personally, I would, at a minimum:

    ·        Change all passwords that may have been compromised. Doing this on another PC you can

    have been infected and send the new password to scammers.

    ·        Make a clean (including a format) install of Windows or restore the factory State. You will lose all

    data, so back to a separate drive. If you do not feel confident to do this to go

    professional/expert help.

    ·        Check the above return for viruses using at least two independent analysers of up-to-date antivirus.

    ·        Tell your bank, credit card companies, etc., what happened.

    ·        Watch for suspicious charges/payments on your credit cards and lodging.

    ·        Watch your e-mail accounts for any suspicious activity.

    ·        Consider to tell the local police / authorities.

  • I received a call from Microsoft

    There was a call from Microsoft, the number is+ 20227681500. Ask ahsan shahab, but unfortunately I had not received the call. If someone had made the call so please answer me.my email is ()* address email is removed from the privacy *).

    Did you expect a call from Microsoft (for example, in response to a support request, that you had made for them? If this isn't the case, then unrequested calls of this nature are almost always a common scam. Do not let them give any info, do not give access to your PC, not give them all the money and do not go to all the websites that they suggest. One moment.

    Please see:

    http://www.Microsoft.com/en-GB/security/online-privacy/avoid-phone-scams.aspx

    Microsoft issues never not solicited for phone calls of support or security.

    These types of callers can use completely fictitious names or bogusly claim to be of real companies other than Microsoft as well.

  • Receive phone calls from Microsoft Technical Support. Is it a scam?

    I continue to receive phone calls, saying they are Microsoft technical support they said that I have problems with my computer and press the windows button and r to pick up errors in the event they then gave me a code to seek this place which grew up mistakes they said then that they would pass me to a technician who would delete these for me and to speed up my compy before it crashed .i their said that I was on my way while they ring back later I'm good at persuming this is a scam and could they have already gotten access to my computer

    If the scammers already accessed your computer depends on if you gave them access to your computer.

    Suggest you read the following:

    http://www.Microsoft.com/security/online-privacy/msName.aspx

    http://www.Microsoft.com/security/online-privacy/phishing-scams.aspx

    http://blogs.msdn.com/b/securitytipstalk/archive/2010/03/09/Don-t-fall-for-phony-phone-tech-support.aspx

    http://ask-Leo.com/i_got_a_call_from_microsoft_and_allowed_them_access_to_my_computer_what_do_i_do_now.html

    If they call back tell the caller that you have contacted the police.

  • Received a call from Microsoft

    Hello, my friend had a problem with windows and sent in an error report, the following day, someone called to say they were Microsoft and if he allowed them to power its computer they would fix the problem. Not being sure that he said he had to get out and then he received this email and another phone call saying that they could sort, can someone please advise.

    copy of the email:

    Dear LivePerson

    We have recently updated our corporate site, www.liveperson.com. To connect directly with our Experts, please visit the official homepage to get expert advice at www.liveperson.com/experts and bookmark this page. On liveperson.com, you can find information about our expert product advice and Services-> LP Live Experts or at www.liveperson.com/products-services/experts. For added convenience, we also offer a tool bar that you can download here free which allows quick access to our site for advice from experts as well as your favorite Experts.

    If you have any questions do not hesitate to contact our customer service.

    Sincerely,

    LivePerson team

     

    30 000 experts, live, to the LivePerson.com | Copyright © 2011 liveperson.com. All rights reserved.

    Visit our & Conditions, policy of confidentiality or we contact if you have any questions.

    It is a time service notification. To ensure that you continue to receive notifications from our service, do not forget to add * address email is removed from the privacy * to your address book or contact list. Click here to learn how. Thank you!

    Thank you

    The email is of LivePerson, as indicated in the email, it is not Microsoft - Microsoft does not use the service.

    Microsoft will use only Microsoft Easy Assist to connect remotely, if ever invited to use other tools to a website non-Microsoft.com, this should raise flags.

    If your friend has sent the error report that you get after a program plant, be aware that Microsoft will not contact you about the presentation.

    If your friend has sent in a report about a problem on a Microsoft Web site and explicitly gave their details to be contacted by Microsoft, then they should be contacted by phone or email.

  • I have a virus by Symmantec. I was called by Life Support for PC with Microsoft in order to fix the problem.

    Ok. I got a virus by Symmantec.  I have phoned by Nick Life Support for PC.  They said that they have been informed of our Microsoft's IP address because we were infected and that they call to help eliminate the virus.  Is this a valid service of Microsoft?  How did get our phone at home?  Now, they have my cell phone number, too.  Please check validation.

    It is a scam.  Microsoft does not offer a service like this.  For something similar, see announcement warning: hoax E-mail indicating that the network is infected-security
    in the forum security, privacy, and user accounts .

  • call of hoax? -A received a call from Microsoft who said I had a serious internal problem with my laptop

    I got a phone call from someone who said yesterday that they were from Microsoft and I had a serious internal problem with my laptop. Would Microsoft ring blue like that or is this a scam call? Thank you

    Microsoft do never not solicited for calls.

    It is a common scam. Do not give them information, do not give them access to your PC and do not go to all the websites that they suggest. One moment. See:

    http://www.microsoft.com/en-gb/security/online-privacy/msname.aspx .

  • is this a scam or is it legitimate - received a call from Microsoft to refund money for software that supposedly has stopped working

    Microsoft use call centers India to pay for software that is supposed to have stopped working?

    Fake phone calls to technical support

    Calls unrequested telephone of this nature are almost always a common scam. Do not let them give any info, do not give access to your PC, not give them all the money and do not go to all the websites that they suggest. One moment.

    Please see:

    http://www.microsoft.com/en-gb/security/online-privacy/msname.aspx .

    Microsoft issues never not solicited for phone calls of support or security.

    These types of callers can use completely fictitious names or bogusly claim to be of real companies other than Microsoft as well.

  • a microsoft tech comes to me called saying there is a spread of the virus.

    a microsoft tech has just called me and said I had a virus. He had me then download a teamviewer program witch allow him to take control of my computer. is it true or not. He cut me short and said that they only work half days on Friday.

    Hello

    Its definitely a scam like GT4U said, if you have installed any program this session please uninstall them.

    Just for your safety, never let anyone connect remotely to your computer because they can easily steal your identity.

    When you call a known techinical support company and they you ask remotely, log in then you can leave, another that never do, unless you really know the person on the other side.

  • Starkey Halo 2 passes to 'Flow Boost' memory state when the iPhone received incoming calls.   Is it possible to change the setting.

    I just got my Halo 2 a few days ago Starkey.  I noticed that when I get incoming calls on my iPhone 6, Halo 2 switches in position of memory 'Stream Boost' that increases the volume and picks up a lot of background noise.  Is it possible to change the default iPhone meets the memory of another parameter memory.

    No, you should contact the developer of the application to this topic.

  • Received a call today about my Microsoft Office

    We received a call a few weeks of 'technical support', (the connection was bad, so has not heard if he said Microsoft", telling me that my computer has issues an error message and there phone to help me fix.)  First of all, I said my computer was broken, that he did not believe me.  So I said I called technical support.  He said no, my IP address showed the error, that is why he is phoning.  I said, if there is an error, I can fix it myself.  His reply "no, this isn't a mistake, you can fix it.  If you go to your computer and give me access 5 minutes I can repair it for you"it became enough stress for ant.  Which I never said, 'thank you. Good Bye' and he hung up.

    This morning, we receive a call from someone who says they come from Microsoft and he calls about our Office of Microsoft.  It was early in the morning, my husband is not tech-savvy, he said that it was not a good time and can call back you later?

    I guess it's also a call not an official Microsoft representative?  (that I did not in any request for support?).  Is this correct?

    I tell myself that I should be ready when they call back.

    Hello

    Yes, it's a SCAM!

    Avoid scams to phone for tech support
    http://www.Microsoft.com/security/online-privacy/avoid-phone-scams.aspx

    Scams by e-mail or web: how to protect yourself - understands what to do if you
    think you've been scammed.
    http://www.Microsoft.com/security/online-privacy/phishing-scams.aspx

    How to recognize phishing e-mails, phone calls or links
    http://www.Microsoft.com/security/online-privacy/phishing-symptoms.aspx

    In the United States, you can contact the local police to the FBI, Attorney general, and
    consumer watch groups. Arm yourself with knowledge.

    The Internet Crime Complaint Center (IC3) is a partnership between the
    Federal Bureau of Investigation (FBI) and the National White Collar Crime Center
    (NW3C), funded in part by the Bureau of Justice Assistance (BJA).
    http://www.ic3.gov/complaint/default.aspx

    No, Microsoft wouldn't you not solicited. Nor would they know if any errors
    It exists on your computer. So those are the frauds or scams to get your money or
    worse to steal your identity.

    Avoid scams that use the Microsoft name fraudulently: Microsoft has no
    for you unsolicited telephone calls help fix your computer
    http://www.Microsoft.com/protect/fraud/phishing/msName.aspx

    Scams and hoaxes
    http://support.Microsoft.com/contactus/cu_sc_virsec_master?ws=support#tab3

    Microsoft Support Center consumer
    https://consumersecuritysupport.Microsoft.com/default.aspx?altbrand=true&SD=GN&ln=en-us&St=1&wfxredirect=1&gssnb=1

    Microsoft technical support
    http://support.Microsoft.com/contactus/?ws=support#TAB0

    Microsoft - contact technical support
    http://Windows.Microsoft.com/en-us/Windows/help/contact-support

    I hope this helps.

    Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle=""><- mark="" twain="" said="" it="">

  • Microsoft calls customers about problems with their computer? I received a call; They claim back Monday at 14:00.

    I received a call from Microsoft saying that I am facing a problem on my computer.  They said there are technical service.  I told them it sounded like a scam and they said they could prove it.  Told me to press the Microsoft button while pressing the letter 'r '.  I told them that I don't have the time to do what I was about to leave the House for a race.  They said they'd call back Monday at 14:00.  Is it a scam?  Or is it legitimate?

     
    It's a scam.
  • Suspicious call from Microsoft

    Original title: I got a call from Mocrosoft someone has loaded a malicious hacking on my computer software. This communication really comes from Microsoft.

    I received a call from Microsoft that someone charged with software piracy on my computer.
    This call is really Microsoft?

    Calls unrequested telephone of this nature are almost always a common scam. Do not let them give any info, do not give access to your PC, not give them all the money and do not go to all the websites that they suggest. One moment.

    Please see:

    http://www.Microsoft.com/en-GB/security/online-privacy/avoid-phone-scams.aspx

    Microsoft issues never not solicited for phone calls of support or security.

    These types of callers can use completely fictitious names or bogusly claim to be of real companies other than Microsoft as well.

  • Call gooseberry, saying they are a Microsoft partner

    Original title: Gooseberry?  SF TV #.

    I received a phone call from a company called gooseberry to mackerel.  They said that they are a Microsoft partner and they have received a message saying that I have a problem.  Are they legitimate? They have a phone number for San Francisco.

    Hello

    It's a scam.

    We have all the errors and warnings in our Event Viewer

    But NO error message is sent from your computer to anyone.

    Either these so-called "Microsoft" Tech companies want to sell you a worthless software, or remote access to your computer to try to steal your credit card and bank information and also achieve an identity theft on you.

    You are the only person who knows if you gave them remote access.

    If you gave them remote access and you do Internet banking, contact your bank, to explain, and change passwords.

    If you use your online credit card, cancel and get a new one issued to you.

    And the only way that willl you know that you are free to them is to backup your data and do a clean install of your operating system.

    @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@

    And Microsoft does not contact you unless YOU have made prior arrangements with them to do.

    There is an article in the link I'm you provide at the end of this one

    Read this Information from Microsoft:

    "Avoid scams to phone for tech support.

    http://www.Microsoft.com/security/online-privacy/avoid-phone-scams.aspx

    Don't be fooled of unsolicited calls. Don't provide personal information.

    Here are some of the organizations that cyber criminals claim to come:

    • Helpdesk Windows

    • Windows repair center

    • Microsoft technical support

    • Microsoft technical support

    • Windows Support Group Technical Department

    • Microsoft Research and Development Team (team of Microsoft R & D)

    See you soon.

Maybe you are looking for

  • Siri will be is no longer read the messages without unlocking

    I used to be able to call Siri when the phone is locked, say 'Messages' and it would be read for all new text messages and give me an opportunity to respond. But now, after a recent wipe and reconstruction of my phone, which has stopped working. She

  • T60 2008 CM5 graphics card

    Hello. I have an ATI Raedon Mobility x 1300 GC currently installed and I saw that this can have an ATI Mobility FireGL V5250. Which is the limit, or that I'd be able to go a bit further and put an ATI Mobility FireGL V5725 inside? Help would be very

  • DeskJet 3520 Maximum multimedia gsm?

    Hello world I have consulted the tecniques for my Deskjet 3520 multifunction, (attached) and I weight recommended to note and supported media types. My question is that someone might specify the maximum density of media, (Hardcover), the machine supp

  • How to listen to key events when App in background mode.

    My application is running at startup and I want to capture "key events", while my app running in the background.

  • Is blackBerry smartphones there a way to delete an icon on the desktop?

    Is there a way to delete an icon on the desktop. I have downloaded twice and I would like to remove one. I know you can hide but how about withdrawal? 1st post here and love my curve! Thxs for all help you!