I'm unable to use my programs adobe for the past 6 months I ask for help, but nobody answers. ?
I'm trying to get in touch with support, I just called today and no one answers I also left a message to retrieve a call and nobody did payments are taken out of my bank account which continues? Help, please
Please contact the customer service
* Be sure to stay connected with your Adobe ID before accessing the link above *.
Tags: Adobe
Similar Questions
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Hello how are you
I'm unable to use my programs, I made the purchase could be used for a month, but it does not all Bill and any charges for this month and now appears as Plan of creative photography of cloud (annual) expired, when I walk in the plans and products. It is necessary to activate the urgent, but I just can't and would like to know by what means is the monthly bill.
Urgent await returnThank you
Your subscription to cloud shows correctly on your account page?
If you have more than one email, you will be sure that you use the right Adobe ID?
https://www.adobe.com/account.html for subscriptions on your page from Adobe
.
If Yes
Some general information for a subscription of cloud
Cloud programs don't use serial... numbers you, connect you to your cloud account paying to download & install & activate... you may need to sign out of the cloud and restart your computer and log into the cloud for things to work
Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud
-Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
.
If no
This is an open forum, Adobe support... you need Adobe personnel to help
Adobe contact information - http://helpx.adobe.com/contact.html
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
-Select your product and what you need help with
-Click on the blue box "still need help? Contact us. "
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Removed the Trojan: Win32 / FakeRean, now unable to use any program on computer
Yesterday we started getting pop ups have a virus and we had to get Vista antivirus 2010. Microsoft Security Essentials allows you to remove the Trojan virus and now we are unable to open any programs, such as the Microsoft Office Suite and Internet Explorer. We have no idea how to fix this and was hoping someone might be able to help.
Hello
Just in case there are persistent pieces of malware here is the method of complete elimination.
.exe question difficulty in the next message.Try Mode safe mode with networking - repeatedly, press F8 that you start.
The best two methods allow scanners to run and/or AV.exe out of the way or removing.
1.
CTRL SHIFT ESC - task manager OR right click on the taskbar - task managerProcess tab - complete the process on AV. EXE and continue with the uninstall Guide.
If necessary use start - computer or Windows Explorer to navigate to
C:\Program Malwarebytes Anti - Malware\mbam.exe or where it is installed - if
necessary right click on the shortcut of Malwarebytes - Properties - tab - target line to see where it
is installed.Right-click on it and rename it to ZZMbam.COM (or something different than now) and
Double-click it, and then run it like this. You can rename it back later. Do the same with
other programs according to the needs. Use this method to others as needed - NOT assume all
a program deletes all or that it is no other malicious software.---------------------------------------------------
2.
Another method is to use them:Use Process Explorer to "Suspend" the process will not stop
Then use AutoRuns to delete the malicious program startup items.
Now use UnLocker to delete the files in the malware.
You may need to do a file at a time.
Process Explorer - free
http://TechNet.Microsoft.com/en-us/Sysinternals/bb896653.aspxAutoRuns - free
http://TechNet.Microsoft.com/en-us/sysinternals/bb963902.aspxUnLocker - free (do not install the adaware Ebay)
http://www.Softpedia.com/get/system/system-miscellaneous/unlocker.shtmlAV.exe
==============================================
The AV.exe malware goes by many names:
XP Internet Security 2010, Antivirus 2010 Vista and Win 7 Antispyware 2010 are thugs
antivirus, scams for you force to pay for them while they have no advantage at all.How to remove Vista Antivirus 2010 as well as the other varieties AV.exe.
http://www.bleepingcomputer.com/virus-removal/remove-antivirus-Vista-2010RENAME this as necessary to allow them to perform: (use a different name with the extension .COM instead of .exe)
It can be made repeatedly in Mode safe - F8 tap that you start, however, you should also
Run them in regular Windows when you can.Download malwarebytes and scan with it, run MRT and add Prevx to be sure that he is gone.
(If Rootkits run UnHackMe)Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
Malwarebytes - free
http://www.Malwarebytes.org/products/malwarebytes_freeRun the malware removal tool from Microsoft
Start - type in the search box-> find MRT top - right on - click RUN AS ADMIN.
You should get this tool and its updates via Windows updates - if necessary, you can
Download it here.Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
(Then run MRT as shown above.)Microsoft Malicious - 32-bit removal tool
http://www.Microsoft.com/downloads/details.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=enMicrosoft Malicious removal tool - 64 bit
http://www.Microsoft.com/downloads/details.aspx?FamilyId=585D2BDE-367F-495e-94E7-6349F4EFFC74&displaylang=enalso install Prevx to be sure that it is all gone.
Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
Prevx - Home - free - small, fast, exceptional CLOUD protection, working with the other security
programs. It is a single scanner, VERY EFFICIENT, if it finds something come back here or
Use Google to see how to remove.
http://www.prevx.com/ <-->-->
http://info.prevx.com/downloadcsi.asp <-->-->Choice of PCmag editor - Prevx-
http://www.PCMag.com/Article2/0, 2817,2346862,00.aspTry the demo version of Hitman Pro:
Hitman Pro is a second scanner reviews, designed to save your computer from malicious software
(viruses, Trojans, rootkits, etc.). who infected your computer despite safe
what you have done (such as antivirus, firewall, etc.).
http://www.SurfRight.nl/en/hitmanpro--------------------------------------------------------
If necessary here are some free online scanners to help the
http://www.eset.com/onlinescan/
New Vista and Windows 7 version
http://OneCare.live.com/site/en-us/Center/whatsnew.htmOriginal version
http://OneCare.live.com/site/en-us/default.htmhttp://www.Kaspersky.com/virusscanner
Other tests free online
http://www.Google.com/search?hl=en&source=HP&q=antivirus+free+online+scan&AQ=f&OQ=&AQI=G1--------------------------------------------------------
Also follow these steps for the General corruption of cleaning and repair/replace damaged/missing system
files.Run DiskCleanup - start - all programs - Accessories - System Tools - Disk Cleanup
Start - type this into the search-> find COMMAND to top box and RIGHT CLICK-
RUN AS ADMINEnter this at the command prompt - sfc/scannow
How to analyze the log file entries that the Microsoft Windows Resource Checker
(SFC.exe) program generates in Windows Vista cbs.log
http://support.Microsoft.com/kb/928228Run checkdisk - schedule it to run at the next startup, then apply OK your way out then
turn it back on.How to run the check disk at startup in Vista
http://www.Vistax64.com/tutorials/67612-check-disk-Chkdsk.html-----------------------------------------------------------------------
If we find Rootkits use this thread and other suggestions. (Run UnHackMe)
I hope this helps.
Rob - bicycle - Mark Twain said it is good.
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How to use, my, newly, buy, program, Adobe, Acrobat, Reader, when I, began, she ask me to give, former player, no,?
Who would say that you have purchased an upgrade, not the full version of the program.
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I'm unable to use my Apple ID on my new iPad... Please help!
iI am unable to use my Apple ID with my new iPad... Please help
Hello
Can you give more information?
What happens when you try to use the apple ID?
See you soon
Brian
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I'm unable to download games, programs, etc from the internet.
I'm unable to download games, programs, etc from the internet. It started a year ago and I still have the problem. I click on "Download", the dialog box appears, click "run" dialog box appears indicating the time to download, and then click "Run" and the dialog box disappears without ever finishing. Anyone know what is happening, why and how resolve it. Please keep in mind I'm not savvy with the computer language and need answers in the form of simple. Thank you
There is no way to accurately diagnose that lasts a year and with so little information. You should start by ensuring that the computer is free of viruses/malware:
http://www.elephantboycomputers.com/page2.html#Removing_Malware
Post back with the results for further assistance.
If you can't do the work yourself (and there is no shame in admitting this isn't your cup of tea), take the machine to a professional computer repair shop (not your local equivalent of BigComputerStore/GeekSquad). If possible, have all your data backed up before taking the machine into a shop.
MS - MVP - Elephant Boy computers - don't panic!
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I bought adobe for windows, but I think they gave me the keys for mac so am having problem downloading
Hi wadadar85548349,
Please contact our service customer to get this fixed number, follow this link Contact Customer Care, sign in using your adobe ID & click on "still need help? Contact us' button.
Kind regards
Nicos -
Please help, I downloaded 3 files from Adobe for CS3, but one of the .exe files cannot be due to due to a (file archive part missing, all parties must be in the same folder message)
Hi Francis,.
Make sure you download both files from there. https://helpx.Adobe.com/Creative-Suite/KB/CS3-product-downloads.html
Compare the size of the file and you will have to perhaps disable all anitvirus during download and install it.
Thank you
Scott
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Is it possible to use different programs CC using a credential (creative cloud to license teams) simultaneously (for example, a workstation I run Photoshop and on another run Premiere Pro)?
You can activate the subscription creative cloud on two machines, however, you cannot use both machines at the same time. Please check http://wwwimages.adobe.com/content/dam/Adobe/en/legal/servicetou/Software_Terms-en_US-2015 0407_2200.pdf
I hope this helps.
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cannot use creative cloud after renewed the license (one month)
I've used the creative cloud with a one year license. After a six month break, I renewed the license Friday night for a month. Now I can't use any software of creative cloud on my mac computer. What can I do?
Your subscription to cloud shows correctly on your account page?
https://www.adobe.com/account.html for subscriptions on your page from Adobe
If you have more than one email, you will be sure that you use the right Adobe ID?
.
If Yes
Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud
-Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
.
If no
This is an open forum, Adobe support... you need Adobe personnel to help
Adobe contact information - http://helpx.adobe.com/contact.html
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
-Select your product and what you need help with
-Click on the blue box "still need help? Contact us. "
-
^^
Hello
I see you are using Photoshop and Lightroom for $9.99 / month (with the same id in the forums adobe) If you upgrade to full creative cloud for $19.99 (student & teacher), you always be always will be able to use photoshop, since it is a complete package.
and if you add Illustrator as a single application for $19.99, it's just an add on and you will be able to use photoshop.
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Hi I have been using photoshop for more than 6 months and in the past, that he used to have no particular problems with the edges tool to refine, but unfortunately now it don't work very well, every time I try to choose the RADIUS manually (inside the edges of refine it) it starts distort the pieces I tried manually to improve with the selection edge brush , I'm just trying to refine the selection of hair and its been a month since it doesn't normally. I've even reset all the settings in photoshop but its still the same, I used a lot of pictures, so is not just a specific image that it cannot be improved, it's the same thing with all the images, even with a tight white background.
Please contact me as soon as possible...
Thank you
- Open the Photoshop preferences > Performance >
- Select the large and flat
- Restart Photooshop
~ Assani
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How to remove a serial number of Adobe's Web site, in order to use the correct software... I accidentally bought the upgrade.
Please refer to this article to cancel the product if you buy from Adobe:- return, cancel or Exchange an Adobe order
After that, you buy the full Version for the same product.
If you are facing problems while doing this please go to Customer Contact when a representative of cat can help you after looking on your account using tools.
If you have purchased this product from any re seller, you please check with the dealer for the same request.
Kind regards
Christian
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Hi, I'm french, sorry for my English.
I can't use my webcam. not cam in Device Manager.
I have download the latest drivers and it installed.
I looked in the bios, cam is on, I am trying to turn off / restart / turn on. Updated BIOS updated.
facial recognition work to, say "use by another program or not found" something like that.Can you help me?
Thank you
Hello
It s not recognized in Device Manager?
You have a few unknown devices in Device Manager?The webcam should be included under point: imaging devices
You should see peripheral USB video.You see that?
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Cannot start program adobe PROBLEM the first 14
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Adobe 14
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