I need to download crss.exe

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  I write a question on behalf of the client. Here's the problem of the customer.

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  It's a false alarm or Windows malware. No one can hurt you, and you don't need to do anything. Just do not pass to someone else.

  You have no need to do is get rid of the software "anti-virus" (AV). All these software are worse than useless.

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• XP user account being of error "Windows cannot find c:\documen~1/user/locals-1/temp/crss.exe. Make sure you typed the name correctly.

  Hi, I have two problems

  First on my brothers account, I get the following error message: windows cannot find c:\documen~1/henry/locals-1/temp/crss.exe. Make sure you have entered it correctly the soul. In this story, I can't click anything that runs - IE without access to the internet or anti-virus software, I think its something to do with rstrui.exe or rundl32.exe.

  Secondly, I do not get the first error message on my account but I can't run any programs. He can't know what to use to open it. But the guest account seems to work very well.

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  Hi Robzy_k4,

  You will need to update your antivirus and run a full scan of the system in safe mode, until you see that your system has no infection found.

  Once your system is virus-free, your desktop and eerything should be normal. It is likely that you are not able to open exe files open with dialog box:

  You will need to rename regedit.exe to regedit.com (my computer-> tools-> option-> view file-> remove tickmark to "Hide extension for known file types"-> ok-now right click on local disk C:\WINDOWS\ online search of regedit.exe rename regedit.com).

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  Close regedit, restart your pc and check if its working.

  Now on the connection of your brother, once all the steps above are performed, click Start-> run, type & -> regedit-> ok navigate to HKEY_CURRENT_USER-> software-> Microsoft-> Windows-> CurrentVersion-> Run and on the right side, find the key that point to crss.exe in the temporary location and delete it.

  You can also check: http://support.microsoft.com/kb/310585

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