I opened creative cloud and it says that I must check mi email address... I already checked it!

So, I'm trying to install Illustrator trial cloud but creative continues to tell me that I need to check the email address of mi, but I already have and in my account page it says that it is verified and it keeps telling me to do and cannot install anything

I already rebooted the computer...

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Hello

We've checked your account details, I wish to inform you that all is well with your account.

I would ask to connect with a correct email address. The area of the screenshot says * @ otmail.comg. However, it is supposed to be hotmail.com.

Rename the following file to connect to cloud creative app.

1 Opm.db to Opm.db_old.

2. location: C:\Users\[Username]\AppData\Local\Adobe\OOBE.

3. start the creative cloud app, connect to it with correct email.

Please come back if the problem persists.

Thank you

Atul Saini

Tags: Adobe

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