I bought Creative Cloud, but cannot download it

Similar Questions

• I paid for the latest suite of creative cloud, but cannot download it and can't get in touch with Adobe.

  Hello, as stated in the title, I recently bought a one year student membership to Cloud Adobe Creative suite, with the confirmation number provided by email. It's been more than 24 hours, and I still cannot download my purchase. When I click on the download button, the download starts, but is only to between 4 and 30% before stopping. Error messages that are returned are 201 or 1001. 201 refers to the Internet connection which, according to the website of my ISP, is fine. Referring to the 1001 error troubleshooting section offers all first uninstall the desktop app creative cloud and then reinstall it before you run the vacuum cleaner. However, I am unable to uninstall the trial version, only receives a message that uninstalling cannot happen because other applications use. None are open and even a restart does not solve the problem.

  Adobe phone service is naturally closed at the time wherever I come home from work, and their chat tool is inactive since purchase. So, I turn on the forums. If someone from Adobe can contact me, or if anyone in the Adobe community has useful advice, it will be greatly appreciated.

  Anthony Y.

  Hi Anthony,.

  Apologies for your trouble, I raised a request for you, ticket # is CCRW 53867 call back.

  Please wait for a call back to your local time work, there could be a delay due to the end of the week.

  Concerning

  Stéphane

• I just joined the creative cloud but cannot download the latest version...

  I just joined the creative cloud with an annual plan to 12,19 EUROS, but the application does not download the latest versions of photoshop and lightroom, why?

  From what you say, it seems it isn't a problem downloading, but is rather a question that you have the software downloaded and works, but it is referring the assessment mode - which is the situation?

  Log, activation, or connection errors. CS5.5 and later, Acrobat DC

  https://helpx.Adobe.com/x-productkb/policy-pricing/activation-network-issues.html

• Purchase of creative cloud, but cannot download 10 free images?

  Hello

  I didn't know that there is a time limit on downloading images of adobe stock. I downloaded 1 month ago to show my team, and finally got the approval to download the other 9, but it says that I can't download them? I was wondering if I could get an extension to download the 9 remaining images. If I had known that it would expire in 30 days, I would have accelerated the process.

  Can you help me?

  Thank you

  Hello

  Please see the link below for more information:

  How in fact "do you mean" the free 10 images they advertise?

  Hope this helps!

• I bought creative cloud, but I always shows me a "Downlaod trial" option on the computer application + Web site

  I just did an Adobe ID and bought Creative cloud half an hour ago. A single application (Photoshop) is being downloaded, but the rest of the applications on the Cloud Creative mac app say 'Try' / 'test Downlaod"instead of allowing me to download. I bought the Plan of all applications. Why is this happening?

  Are you this announcement with two pieces of identification? I just bought creative cloud, but I always shows me a "Downlaod trial" option on the computer application + website

  Your subscription to cloud shows correctly on your account page?

  If you have more than one email, you will be sure that you use the right Adobe ID?

  https://www.adobe.com/account.html for subscriptions on your page from Adobe

  .

  If Yes

  Some general information for a subscription of cloud

  Cloud programs don't use serial... numbers you, connect you to your cloud account paying to download & install & activate... you may need to sign out of the cloud and restart your computer and log into the cloud for things to work

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

  -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

  .

  If no

  This is an open forum, Adobe support... you need Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "

• I bought creative cloud, but he always keeps in trial version.

  I bought creative cloud, but he always keeps in trial version. and I click on "Join Now" on the starting window of photoshop, it will send me to buy creative cloud. I can not find anywhere to register or enter the activation code, I don't know how to do, please help! Thank you!

  Download/install the desktop application, connect and install applications subscription.

  Creative cloud to desktop
  https://helpx.Adobe.com/creative-cloud/help/creative-cloud-desktop.html

  Sign out, sign in | Creative office cloud app
  http://helpx.Adobe.com/creative-cloud/KB/sign-in-out-creative-cloud-desktop-app.html

  Install, update, or uninstall applications
  http://helpx.Adobe.com/creative-cloud/help/install-apps.html

• I bought creative cloud but phoshop saying that my purchase was expired I do not know how to use photoshop

  I bought creative cloud but phoshop saying that my purchase was expired I do not know how to use photoshop

  Please refer to Cloud Creative applications back in test mode after an update until 2015 for CC

  Also, make sure you use the right adobe ID to log in.

  Hope this will help you.

  Kind regards

  Hervé Khare

• I bought creative cloud, but all of a sudden, I found that some of them said trial on that why is it?

  I bought creative cloud, but all of a sudden, I found that some of them said trial on that why is it?

  log out and then back to your desktop app cc using the same adobe used to id register, you are connected is no longer in your Creative Cloud applications

• I bought creative cloud, but I can't use one of the applications.

  I already bought a package with creative cloud, but I'm unable to open all the apps. They say I have to buy each application separately, but I'm already paying for them. When I try to open them, it takes me directly in the window of the trial, saying that my trial is over. How can I solve this problem?

  Your subscription to cloud shows correctly on your account page?

  If you have more than one email, you will be sure that you use the right Adobe ID?

  https://www.adobe.com/account.html for subscriptions on your page from Adobe

  .

  If Yes

  Some general information for a subscription of cloud

  Cloud programs don't use serial... numbers you, connect you to your cloud account paying to download & install & activate... you may need to sign out of the cloud and restart your computer and log into the cloud for things to work

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

  -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

  .

  If no

  This is an open forum, Adobe support... you need Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "

• I bought creative cloud but I use the trial version

  Hello.

  Last month, I bought Creative Cloud Student and Teacher Edition for one year. I used the trial version for a month and it expired today, but now I can't use the full version. My membership details said that I indeed bought the CC, but it doesn't seem to work. The account is the same, everything seems as it should work. Unfortunately, this isn't. When I enter the redemption code, it says that the code has already been done. Can someone help me?

  I have a MacBook Pro 13 "mid-2012.

  Hello

  I have the fix, been makes me crazy, so had to go at the bottom of this, follow these steps (on Mac):

  Go / go to the folder / and Type ~/Library

  Next opening of Application Support / Adobe / OOBE

  Place opm.dp in the trash, make sure that you have to empty it if you cannot you must ensure all Quit creative cloud applications include Creative Cloud Desktop Application

  Then go / go to the folder / and type / library

  Next opening of Application Support / Adobe

  Scroll down and rename SLCache to SLCache_old

  also rename SLStore to SLStore_old

  That's all. Launch no matter what Application of CC, will launch the Application Manager, click to register, sign in, then the application should open without any problems

• Subscription to Creative Cloud but cannot use software

  Hello

  I have sign up for cc student and downloaded the software I want to use, but I am unable to start.

  I'm working on a windows PC 10 and already tried to disconect reconnect Creative Cloud app.

  I also tried to restart my computer but it remains that I don't have to subscribe to a plan that I paid for this

  Thanks in advance for your answer.

  Hi Martin,

  You can follow the thread: creative software says cloud my free trial has expired, but I have a paid subscription for the solution.

  You can also follow article: 'Renew your membership' message when you start an Adobe Creative Cloud application that will help you solve the problem.

  Let us know if it works for your or not.

  Thank you

  Yann Arora

• I bought Creative Cloud but he says: I am using a trial

  I paid for a year in its entirety for creative cloud. The payment is taken from my bank account, but all my creative programs cloud say I am using a 30 day trial.

  Your subscription to cloud shows correctly on your account page?

  If you have more than one email, you will be sure that you use the right Adobe ID?

  https://www.adobe.com/account.html for subscriptions on your page from Adobe

  If Yes

  Some general information for a subscription of cloud

  Cloud programs don't use serial... numbers you, connect you to your cloud account paying to download & install & activate... you may need to sign out of the cloud and restart your computer and log into the cloud for things to work

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

  -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

  If no

  This is an open forum, Adobe support... you need Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "

• Trial of creative cloud. Cannot download Illustrator - download error-10. Cannot download Indesign-error 21.

  Trial of creative cloud. I can't download Illustrator - download error-10.  Can not download Indesign - error 21.

  For the 21 error refer below link help

  Error 21 or DW021 when installing Photoshop CC 2015

  Download error-10 seems to be a network error, you can check the link for it below.

  Error download or update Adobe Creative Cloud applications

• I keep trying to install creative cloud but the download just stops and gose far someone please help

  Help

  Hello

  Please see the thread below where this issue has been addressed:

  installer of creative cloud disappears

  Kind regards

  Sheena

• I am a member of Adobe Creative Cloud but cannot go beyond the screen "enter serial".

  Yes I read this: http://helpx.Adobe.com/Creative-Suite/KB/serialize-Creative-Suite-6-trial.html

  and this: http://helpx.Adobe.com/creative-cloud/KB/convert-CS6-licensed-under-CCM.html

  I am a member paying (a few months)-when I try to connect with my Adobe ID active it just brings me to switch to screen series.

  I go from this:

  

  to do this:

  

  WHAT SHOULD I DO?

  Chat support is incredibly ridiculous. I'll post here afterwards for a laugh.

  Helyar if Adobe Application Manager is problems to communicate with the activation servers Adobe you may be prompted for a serial number.  Please see sign in or activation errors. CS6, subscriptions CS5.5, Perpetual CS6 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html for some common causes of this problem.