I paid for the pack of adobe PDF and I in some weird screen which shows the different products to buy. I just want to use the pdf pack to do what I need. any suggestions?

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  I didn t even download the program before I realized my mistake. How can I go about to change for the Mac version?

  Reference:a product for another language or version of trading platform

  I hope this helps.

  Greetings

  Megha Rawat

• I have downloaded and paid for a Pack of Adobe PDF and received my invoice and order number, but my computer application serial number. How can I get a serial number

  I need help for my serial number Adobe PDF Pack

  PDF Pack doesn't have a serial number. And you do not install it.

  You just log in and start using it.

  If your problem leads me to think that you can try to install something totally different - perhaps Acrobat Pro.

• I paid for the Basic program convert PDF to Word or Excel - how to operate?

  I paid for the Basic program convert PDF to Word or Excel Documents.  When I pull up the PDF I want to export and click the export in the tool bar it brings me back to to sign up for the service I already paid and received e-mail confirmation - help!

  1 make sure that you have done a "ExportPDF' or 'PDF Pack', not another thing.

  2. check that you sign with the SAME Adobe ID used to subscribe.

  3. If no, go to manage account on the Adobe website and make sure your subscription is active. (If you just pay it may take up to 48 hours for a reason any).

• I've already paid for the subscription, but now want to create pdf files

  I paid for one month subscription Adobe to create pdf files.

  But every time I have to try and create a pdf file, the screen will return to the payment page.

  My subscription has been recognized? How should I proceed?

  Hi hamishwm,

  Have you received your verification email and click the link in that email to verify your account? If you have not received this e-mail in your main Inbox, check your Junk folder please.

  If you have checked and still get the Subscribe page, it is likely that you just didn't connect to the service again. Go to http://cloud.acrobat.com and sign in with your Adobe ID and password. Once you have logged in, you should be able to convert files!

  Please let us know how it goes.

  Best,

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• I paid for the ability to convert PDF, but it is not allowing me to do.

  I paid for the ability to convert PDF, but it is not allowing me to do.

  Hi Dean,

  I checked the status of your account with your address e-mail [email protected] however, I have found that you have not completed your order.

  Your order was not complete and so you are not able to use this service. Please as well please contact our helpdesk http://helpx.adobe.com/contact.html

  Kind regards

  ~ Dominique

• someone from adobe can help immediately please?  I've already paid for the 1 year plan and your system tells me that I have only 30 days trial

  someone from adobe can help immediately please?  I've already paid for the 1 year plan and your system tells me that I have only 30 days trial

  Your subscription to cloud shows correctly on your account page?

  If you have more than one email, you will be sure that you use the right Adobe ID?

  https://www.adobe.com/account.html for subscriptions on your page from Adobe

  .

  If Yes

  Some general information for a subscription of cloud

  Cloud programs don't use serial... numbers you, connect you to your cloud account paying to download & install & activate... you may need to sign out of the cloud and restart your computer and log into the cloud for things to work

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

  -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

  .

  If no

  This is an open forum, Adobe support... you need Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "

• Hey there, I have a problem, I paid for the creative cloud each month. 30 days ago, I downloaded the new update only in the trial version of photoshop and today the trial version has expired and I could not work with my old adobe program, although I pay f

  Hey there, I have a problem, I paid for the creative cloud each month. 30 days ago, I downloaded the new update only in the trial version of photoshop and today the trial version has expired and I could not work with my old adobe program, although I pay for it.

  Aileen,

  Please see suggestions here: FAQ: what should I do if I have a subscription, but my application acts as if I had a trial?

  Kind regards

  Guinot

• I have an account and have paid for an upgrade of Adobe Acrobat which when I re - download tells me that I don't have the correct serial number - I need help

  I have an account and have paid for an upgrade of Adobe Acrobat which when I re - download tells me that I have no serial number correct - I need help and am going in circles using the Adobe site - I spent hours trying to get help

  you're right about s/n Oops! It was the latest version that I downloaded on the site last week - Acrobat X Standard, that's what I had bought before, and s/n does not. I changed computers and need to download again on the site and at the beginning of all this trouble. I couldn't see an Acrobat X - just the Acrobat 9... I myself am confused! I will go back and check again... Thanks for all your help with this!

• I paid for the Pro account paid feature still does not work

  I paid for the Pro account paid feature still does not work

  Hi davidv92782444,

  Make sure that you open the PDF in Acrobat Pro MS download and install Adobe Acrobat DC to use the Acrobat features not in Acrobat Reader ms, both are different applications.

  Kind regards
  Nicos

• Why not is not updated working level of windows 7 Starter to home premium. I PAID for the product.

  Why not is not updated working level of windows 7 Starter to home premium. I PAID for the product. Do the thing anytime upgrade and after a wait I am informed upgrade failed, what should I do?

  Windows 7 Anytime Upgrade fails:

  If your getting the following: error: Windows Anytime Upgrade failed
  This problem may occur if Windows 7 SP1 was downloaded by Windows Update, but has not yet been installed.
  See: http://support.microsoft.com/kb/2660811

  = Other reasons and possible corrections.

  Windows Anytime Upgrade fails with the error:
  "every time that the upgrade has failed. Go online to solve the problem.
  http://support.Microsoft.com/kb/2658652

  If Anytime Upgrade still does not work:

  Shut down and restart your computer.

  Make sure that the Windows updates have been installed.

  Download the hotfix that contains a tool called CheckSUR, this tool will look at the package and the maintenance of records and difficulty any data corrupted, the tool is listed under kb947821 he can be found at the following link http://support.microsoft.com/?kbid=947821

  If Anytime Upgrade still does not work, turn off the user account control:

  1. go in user accounts in Control Panel

  2 change user account control settings

  3. pull the slider to the level as low as possible

  4. restart the PC

  5. pass by the "Anytime Upgrade" as usual

  Try the following:

  1 disable any security software before attempting to upgrade

  2. make sure that your computer is updated (devices and applications)

  3. disconnect all external devices before installing.

  4. check your hard disk for errors:

  Click Start

  Type: CMD, according to the results, right-click CMD

  Click on "Run as Administrator"

  At the command prompt, type: chkdsk /f /r

  When you restart your system, your computer will be scanned for errors and will try to correct them.

  1. click on start, type msconfig in the search box and press ENTER.

  User account control permission

  If you are prompted for an administrator password or a confirmation, type the password, or click on continue.

  2. in the general tab, click Selective startup.

  3. under Selective startup, clear the check box load startup items.

  4. click on the Services tab, select the hide all Microsoft Services check box, and then click Disable all.

  5. click on OK.

  6. When you are prompted, click on restart.

  7. after the computer starts, check if the problem is resolved.

  Also run the Windows 7 Upgrade Advisor:

  http://www.Microsoft.com/Windows/Windows-7/Upgrade-Advisor.aspx

  Who should I contact if I have problems installing and / or activation of my product key card?

  Please contact to the: www.windows7.com/getkeysupport.

  If all above fails them, install Windows 7 Service Pack 1, and then try the Express Upgrade:

  Learn how to install Windows 7 Service Pack 1 (SP1)
  http://Windows.Microsoft.com/en-us/Windows7/learn-how-to-install-Windows-7-Service-Pack-1-SP1

  If your key is not valid and you will need to change the keys, you may need to Open regedit and remove first the ProductKey value in the following registry key:
   
  HKCU\Software\Microsoft\Windows\CurrentVersion\WindowsAnytimeUpgrade

• I paid for the following year of usig creative cloud, but the product is still in the State expired although I see the transaction succeed in the properties of the product. I can't open Photoshop: it says I do not have a license. What I can do in such sit

  I paid for the following year of usig creative cloud, but the product is still in the expired State

  Despite I see the transaction succeed in the properties of the product. I can't open Photoshop: it

  say that I did not have a license. What I can do in such situation and how I can use Photoshop now?

  [Duplicate message deleted... post the same question more than once is confusing... MOD]

  [This is an open forum, not a direct line to Adobe support... you have to wait a response]

  Back to the https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html of the trial

  - and Troubleshooting FAQ https://forums.adobe.com/thread/1962238

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -If you have more than one email, but of course you use linked to your subscription

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -https://helpx.adobe.com/creative-cloud/help/sign-in-out-activate-apps.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -https://helpx.adobe.com/x-productkb/policy-pricing/activate-deactivate-products.html

• I paid for the service twice in the same day for mistake

  Hello, I paid for the service twice in the same day for the error, and he was not of conclusion of download. I dind't one of the programans and Noah have to pay. You can check my order? and possible restart at least adobe first pro?

  This is an open forum, not Adobe support... below to connect with Adobe personnel to help

  While the forums are open 24/7 you can't contact Adobe support at any time

  Chat support: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  Don't forget to stay signed with your Adobe ID before accessing the link below

  Creative cloud support (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

• I couldn't activate it because it says that my trial period has expired. I paid for the license and there is no way to use

  Since 69 days ago, I bought a dreamweaver license, I have charged me twice and I can't use it. I couldn't activate it because it says that my trial period has expired. I paid for the license, and there is no way to use or discuss with you for technical service. Within three days, they will return to load a month without being able to use the program.

  Your subscription to cloud shows correctly on your account page?

  If you have more than one email, you will be sure that you use the right Adobe ID?

  https://www.adobe.com/account.html for subscriptions on your page from Adobe

  .

  If Yes

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

  -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

  .

  If no

  This is an open forum, Adobe support... you need Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "

• Paid for the subscription and is written in LK - trial version

  Paid for the subscription and is written in LK - trial version

  Number: 14.03.2016

  [personal information... [Mod - https://forums.adobe.com/docs/DOC-3731]

  [This is an open forum, not the Adobe support, please do not post personal information]

  Your subscription to cloud shows correctly on your account page?

  If you have more than one email, you will be sure that you use the right Adobe ID?

  https://www.adobe.com/account.html for subscriptions on your page from Adobe

  .

  If Yes

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

  -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

  .

  If no

  This is an open forum, Adobe support... you need Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "