I was on trial, but am now a member (I bought ACC last week). I have to update the desktop application? All CAC products are not displayed.

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• I can ' t see my product in my account, I have an account, but my products are not displayed. " I bought a new computer and you want dreamweaver intsaller it too, and photoshop, but I don't really know how to do this if Adobe does not know that I am a Mem

  I can ' t see my product in my account, I have an account, but my products are not displayed. " I bought a new computer and you want dreamweaver intsaller it too, and photoshop, but I don't really know how to do this if Adobe does not know that I am a Member

  Please make sure that you are connected with the correct e-mail address.

  Let us know the version of the product, you want to install.

  Let us know the operating system as well.

  Concerning

  Megha Rawat

• I have a new laptop and I am a newbie on the laptop. I inserted a cd but now how to get out? Of course it is obvious on the desktop what do, but not on laptop.

  I have a new laptop and I am a newbie on the laptop. I inserted a cd but now how to get out? Of course it is obvious on the desktop what do, but not on laptop.

  Well, no, actually, I talked to someone at Microsoft and he discovered for me. The answer is the keyboard on the top right of my keyboard and the third button on the end. Worked like magic.     Thanks again!

• My computer says my windows is not authintic but I know that this is what is wrong. I have on my another desktop and it works find but not on my labtop. It was working fine before.

  My computer says my windows is not authintic but I know that this is what is wrong.  I have on my another desktop and it works find but not on my labtop.  It was working fine before.

  A single license is a single Installation.

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  Mick Murphy - Microsoft partner

• I buy cc suite, but in the desktop application I can look and use only trial version

  I buy cc suite, but in the desktop application I can look and use only trial version

  Your subscription to cloud shows correctly on your account page?

  If you have more than one email, you will be sure that you use the right Adobe ID?

  https://www.adobe.com/account.html for subscriptions on your page from Adobe

  .

  If Yes

  Some general information for a subscription of cloud

  Cloud programs don't use serial... numbers you, connect you to your cloud account paying to download & install & activate... you may need to sign out of the cloud and restart your computer and log into the cloud for things to work

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

  -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

  .

  If no

  This is an open forum, Adobe support... you need Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "

• I DELETED MY PDF FILES AND AGAIN USING THE RECOVERY SOFTWARE I FIND ALL MY FILES BUT NOW WHEN I OPEN FILES THAT IT SHOWS (THE FILE MAY BE CORRUPTED OR NOT SUPPORTED FORMAT.NO HOW CAN I OPEN THE FILES.) ALL OF THEM ARE MY DOCUMENTS IS VERY IMPORTANT. PLEAS

  I DELETED MY PDF FILES AND AGAIN USING THE RECOVERY SOFTWARE I FIND ALL MY FILES BUT NOW WHEN I OPEN FILES THAT IT SHOWS (THE FILE MAY BE CORRUPTED OR NOT SUPPORTED FORMAT.NO HOW CAN I OPEN THE FILES.) ALL OF THEM ARE MY DOCUMENTS IS VERY IMPORTANT. PLEASE PROVIDE ME WITH A

  Deleted file recovery can recover incomplete files, i.e. the part of these files may be missing.  Recover deleted files is much more reliable if recovery of a backup, instead of using recovery software.

  These things depend on the operating system and the file system.

  One thing, you can see: open one of these files damaged with a text editor, and then make sure that the constant % PDF is somewhere in the first 1024 bytes.

  PS please do not post ALL uppercase; It is very difficult to read!

• I have the trial version but my cloud libraries are not displayed. Is this a limitation of the trial version?

  I have the trial version but my cloud libraries are not displayed. Is this a limitation of the trial version?

  Hi Amy,

  Can you please let me know about the AI CC version on your machines?

  WIN: Menu I help > about Illustrator

  MAC: Menu of AI Illustrator > about Illustrator

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• I noticed that some jpeg (RGB) images are not display in Internet Explorer 11, but they present very well in other browsers. In addition, the images used to display properly in Internet Explorer. No idea what is happening?

  I noticed that some jpeg images are not display in Internet Explorer 11, but they display well in other browsers. I checked they are RGB images, because apparently some people accidentally use the CMYK format. IE is configured to display the images - I checked that also. The images used to display properly in Internet Explorer, and the images have not been changed on the server. The content was created using Dreamweaver CS6 and Photoshop CS6.

  I tried to view the page on other computers running IE, and they also have this problem.

  Any idea of what could be causing this to happen?

  Thanks for looking in this people!

  I discovered that prevented a few images to display in IE 11, while other images show. The culprit was Adblock Plus for Internet Explorer. Once, I disabled the software Adblock Plus missing images showed once again. Interestingly, I discovered that I could cause the same effect in other browsers using Adblock software. There is either a bug in the software of Adblock, or fluid network of Adobe system, which caused some legitimate images should be blocked. Whatever it is, they do not play well together right now. All images are stored on the same domain, and none of them related off site, so it's pretty weird that they have been blocked...

  Anyway, the mystery is solved! I know people like to see a conclusion to these things as much as possible, so I'll mark this as resolved issue.

• I downloaded the update to FF twice, but the web sites are not displayed despite my being on the page. Also restarted.

  Web pages (I tried different web sites) are not displayed, but the line at the bottom of the screen indicates that I am indeed on the web site. Previously, before, I downloaded the version nerw of FF, display web pages seemed slow unless I'm assured by cursor was "large" of the space on the screen that displays the web page.

  I checked with another browser and websites I went to work and are displayed in the browser.

  
  

• I pressed "do not open pictures for this device" for when my iPhone connected. Now, I can't seem to find a way to import photos from that device because my phone is not displayed. Can anyone help?

  I pressed "do not open pictures for this device" for when my iPhone connected. Now, I can't seem to find a way to import photos from that device because my phone is not displayed. I now want to import photos from my iPhone, but nothing works. Can someone, please?

  MacBook Air, OS X El Capitan (10.11.1)

  Honestly, this entire thread is a repost of this , I pressed "do not open pictures for this device" for when my iPhone connected. Now, I can't seem to find a way to import photos from that device because my phone is not displayed. Can anyone help?

  Still no answer...

  Have you tried the following:

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  • Click on the camera in the sidebar when it appears.

  Your iPhone shows in iTunes or in the Image Capture?

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• I paid to Plan creative cloud (UN Año) fotográfico (n. º of pedido 11854470059). It s already charged on my credit card, but the products are not available on my account. What can I do to use the software?

  I paid to Plan creative cloud (UN Año) fotográfico (n. º of pedido 11854470059). It s already charged on my credit card, but the products are not available on my account. What can I do to use the software?

  Your subscription to cloud shows correctly on your account page?

  https://www.adobe.com/account.html for subscriptions on your page from Adobe

  If you have more than one email, you will be sure that you use the right Adobe ID?

  .

  If Yes

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

  -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

  .

  If no

  This is an open forum, Adobe support... you need Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "

• I have adobe story, but I can't download the desktop application, because it is out gray from the Project menu, can someone help me in troubleshooting this

  As mentioned in the title, I can't download the application Adobe Story. By connecting to the version of the browser based, it is clearly stated in the upper left corner that I use Adobe Story Plus(not Story FREE).

  When I try to download the desktop application, it is gray out, and I can't click on it to start the download process.

  With the recent release of the creative cloud, Adobe Story branding was changed to Adobe Story more.

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• Reinstalled dreamwever cc and now my extensions are not displayed. Any ideas? PS when I open the extensions manager that they are there

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  Hi the solution was that I had to reinstall all extensions, then they came. Thank you

  Sincerely

  Dennis Handa

  DHManagement and PR

  www.agentezsite.com

  www.businessezsite.com

  www.flarren.com

  www.keysluxuryliving.com

  321-956-4003.

  2601 Reed Avenue

  Melbourne, Fl 32901

• RH9: graphics are not displayed, but the fact of the anchored frame

  TCS3/FM10/RH9

  I'm a link FM books to my HR project.  With the help of FrameSLT, conditionalized my graphics (contained in an anchored frame) on FM so that they are not displayed.  It works very well on FM: there is no image and no image is anchored.

  However, in the draft HR charts are displayed with sharps; they appear also with sharps in the preview.  It's the way that it used to be in RH7. In FlashHelp, the graphics do not appear but the anchored frame is left behind, so I have a large white space where the graphic should be.

  I thought that there was a way that you don't have graphics in the project in the first place.  View the graphics in the project really slows down the update and generate processes. Why is HR still collect them if the graphic and anchored framework do not appear in the book of FM?

  Thanks in advance.

  It is about the other 'branch' Settings Conversion settings. The field is called 'Apply FrameMaker building conditional Expression' - check a blog by Matt Sullivan on Roundpeg on its use (http://blogs.roundpeg.com/2010/06/tcs-tips-for-conditional-text/) post

• The photos are not displayed correctly in Firefox, but displayed correctly in Safari and Chrome G.

  Display of Firefox about that clients site problems:
  http://gardenia.dk/collections/collection/

  The photos are not displayed correctly in Firefox - only a very little bit of the image is visible, bad scale (displayed correctly in Safari and Google Chrome).

  Can I do anything to make it work in Firefox, too?

  Kind regards
  Annette

  You do not see the thumbnail, but the big picture because the width of the thumbnail image is set to 500.

  Add code to the userContent.css file.

  • http://KB.mozillazine.org/userContent.CSS

  The file userChrome.css (UI) customization and userContent.css (Web sites) are located in the chrome folder in the Firefox profile folder.

  • http://KB.mozillazine.org/Editing_configuration

  @-moz-document domain(gardenia.dk){
   a.thickbox > img { width: 120px !important; }
  }