iCloud with Windows synchronization problem
iCloud syncs my photos from my PC, but for some reason fine any it never download my videos. I can see my videos on icloud.com, but they don't ever upload to my PC. I have no idea why this is... any ideas?
I have an iPhone 5 and a PC running Windows 8.
Hello mkeller30,
Thank you for using communities Support from Apple!
I understand that you are able to see all your photos on your Windows computer, but your videos do not seem to sync to the computer.
From your description, it seems that you use my photo stream to see your photos on the computer. My photo stream works with photos, videos and that would explain why you don't see them.
My photo FAQ - Apple Support stream
Can what photo formats I use with my photo stream?
My photo stream supports JPEG, TIFF, PNG and photo formats more ROUGH. My photo stream does not work with the video.
You are able to see these videos on the site of iCloud is because you're using iCloud photo library as well. iCloud library synchronizes your photos and videos to your devices, but is not available on a Windows computer.
How does my photo stream with iCloud photo library?
My photo stream downloads your latest photos, so you can view and import them into all of your devices. Photos are stored in my stream of photos for 30 days. iCloud library download all your photos and videos to iCloud and keeps them up-to-date on your devices. Once you turn your device on iCloud photo library, pictures that add you to my stream of photos from other devices will appear in the tab all the Photos in the Photos app and organized in Moments, the Collections and the years.
iCloud Photo library FAQ - Apple Support
What should I use iCloud photo library?
You need an Apple ID, a device with the latest version of iOS or OS Xand enough storage in iCloud to save your photos.
To ensure that all of your photos and videos are imported and stored on your Windows computer, I suggest you all this content import from your iPhone to your computer by following the instructions in the following article.
Import photos and videos from your iPhone, iPad or iPod touch to your computer - Apple Support
See you soon!
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