IE8 + Adobe Reader XI hangs

Hello

We have outgoing issues with Internet Explorer 8 (8.0.7601.18487) and Adobe Reader XI (11.0.6.70).

Whenever users open a PDF via Internet explore and close tab or all Internet Explore application IE breaks down.

Below you will find the window error:

IEstopworking.png

And this is what it looks like in the event log:

The failing application name: iexplore.exe, version: 8.0.7601.18487, time stamp: 0x5385a4c5

Name of the failed module: AcroRd32.dll, version: 11.0.6.70, time stamp: 0x52b528d0

Exception code: 0xc0000005

Offset: 0x0001e184

ID of the process failed: 0 x 1194

Start time of application vulnerabilities: 0x01cfd24eda40b58a

The failing application path: C:\Program Files (x 86) \Internet Explorer\iexplore.exe

Path of the failing module: C:\Program Files (x 86) \Adobe\Reader 11.0\Reader\AcroRd32.dll

Report ID: d3a117e0-3e42-11e4-992e-0c8bfd2db26a


Due to different applications in the Organization we can change the behavior of opening pdf in Adobe Reader itself app. Sometimes PDF files should be opened in Internet Explorer (display PDF in browser).

After a few days, I found the cause of this problem.

One of our standard application plugin was causing this strange behavior of Internet Explorer.

Plugin for Adobe Reader, of course.

Thank you

Sebastian

Tags: Acrobat

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