If I just started my subscription and I cancel it, I are reimbursed?
I have paid for the version creative cloud Adobe student and no longer need but money has already been removed from my account for this year of subscription and yet I don't not on this account anymore. If I cancel, I are refunded?
Since this is an open forum, not Adobe support... you must contact Adobe personnel to help
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
Don't forget to stay signed with your Adobe ID before accessing the link below
Creative cloud support (all creative cloud customer service problems)
http://helpx.Adobe.com/x-productkb/global/service-CCM.html
Tags: Adobe
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My 27 "IMac just started running slow and has a hard time, opening of Yahoo and other sites
My IMac 27 "just started running slow and is struggling to open Yahoo and a few other Web sites. I bought it last August, but he has only started to slow market over the last two weeks. I have reset the pram, restarted with Cmd - R. I restarted in safe mode and as a guest and it still runs slowly. I have used Etrecheck, the only suspect think I wonder on "3.10 GB com.apple.WebKit.WebContent (5). What is webkit?
last week I installed 2 Apple airpot extreme and hard wired two airports and my mac, my wifi I and the entire system is running 5, speed, download upload, and ping 11ms. 8mbps 5.9mbps I uninstalled Silverlight, Lightroom and most of the apps I use, but I can't figure out the problem. Any ideas on what I can do to get my mac back to the current? I'm about to take my mac at the Apple store because she is still under warranty.
Kind regards
Rick
Top of page process of memory: ⓘ
3.10 GB com.apple.WebKit.WebContent (5)
698 MB kernel_task
Softwareupdated 475 MB
254 MB Solitaire
180 MB Safari
EtreCheck version: 2.9.1 (251)
Report generated 2016-02-03 22:56:23
Download EtreCheck from http://etrecheck.com
Time 01:18
Performance: Excellent
Click the [Support] links to help with non-Apple products.
Click [details] for more information on this line.
Problem: Another problem
iMac (27 inch, at the end of 2013)
[Data sheet] - [User Guide] - [Warranty & Service]
iMac - model: iMac14, 2
1 3.2 GHz Intel Core i5 CPU: 4 strands
8 GB of RAM expandable - [Instructions]
BANK 0/DIMM0
OK 4 GB DDR3 1600 MHz
BANK 1/DIMM0
OK 4 GB DDR3 1600 MHz
0/DIMM1 BANK
Vacuum
BANK 1/DIMM1
Vacuum
Bluetooth: Good - transfer/Airdrop2 taken in charge
Wireless: unknown
NVIDIA GeForce GT M 755 - VRAM: 1024 MB
iMac 2560 x 1440
OS X El Capitan 10.11.3 (15 d 21) - time since started: about 2 days
ST1000DM003 disk HARD APPLE disk0: (1 TB) (rotation)
EFI (disk0s1)
: 210 MB HD (disk0s3)
[recovery] recovery: 650 MB Macintosh HD (disk 1) /: 999,01 go-go (942,10 free)
Storage of carrots: disk0s2 999.35 GB Online
Apple Inc. BRCM20702 hub.
Apple Inc. Bluetooth USB host controller.
Apple Inc. FaceTime HD camera (built-in)
Hub keyboard Apple, Inc.
Apple Inc. Apple Keyboard
Apple Inc. Thunderbolt_bus.
Mac App Store and identified developers
/ Library/Application Support/org.pqrs/Karabiner
[loading] org.pqrs.driver.Karabiner (10.15.0 - 10.11 SDK) [Support]
[loading] 157 tasks Apple
[operation] 79 tasks Apple
[loading] 191 tasks Apple
[operation] 96 tasks Apple
[loading] org.pqrs.Karabiner.load.plist [Support]
[loading] A spot of Apple
iTunesHelper Application (/ Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Carabiner application (/ Applications/Karabiner.app)
[ongoing] com.Apple.XPC.launchd.oneshot.0x10000003.Solitaire
[ongoing] com.Apple.XPC.launchd.oneshot.0x10000007.Karabiner_AXNotifier
[ongoing] com.etresoft.EtreCheck.115232
[ongoing] org.pqrs.Karabiner.73632
Default browser: Version: 601 - SDK 10.11
QuickTime Plugin: Version: 7.7.3
Silverlight: Version: 5.1.41212.0 - SDK 10.6 [Support]
None
Time Machine not configured!
4% WindowServer
3% fontd
0% kernel_task
0% dock
0% cloudpaird
Top of page process of memory: ⓘ
3.10 GB com.apple.WebKit.WebContent (5)
698 MB kernel_task
Softwareupdated 475 MB
254 MB Solitaire
180 MB Safari
86 MB of free RAM
7.91 used GB RAM (1.03 GB being cached)
10 MB of Swap used
February 1, 2016, 14:05:24 Self test - passed
1 February 2016 13:47:18 / Library/Logs/DiagnosticReports/com.apple.WebKit.Networking_2016-02-01-134718_ [redacted].cpu_resource.diag [details]
System/Library/Frameworks/WebKit.Framework/versions/A/XPCServices/com. Apple.We bKit.Networking.xpc/Contents/MacOS/com.apple.WebKit.Networking
Is very slow, or just web browsing? Was - this slow until you have changed the network?
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I just renew my subscription and have trouble to install. Can you help me?
I've just renewed my subscription and having trouble to install. Can you help me?
Disconnection of CC app and sign in only once and then check.
Connect and disconnect activate Cloud Creative applications
Always the same? Let us know what happening exactly when you try to install?
Windows or Mac?
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Hi all! I would like to know, if I buy a subscription to Creative Cloud for Windows PC, then I buy a Mac computer, can I just switch my subscription and then download the version for MAC, without having to subscribe to another subscription?
Hello
Altogether.
CC Adobe license can be activated on 2 machines using the same Adobe ID.
It may be Windows or Mac as Adobe CC is platform independent.
Kind regards
Sheena
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JUST RENEWED MY SUBSCRIPTION AND NOW I CAN NOT CONVERT PDF FILES TO WORD OR EXCEL.
I HAVE JUST RENEWED MY SUBSCRIPTION AND NOW I CAN NOT CONVERT PDF FILES TO WORD OR EXCEL. HE KEEPS ASKING TO SUBSCRIBE ME. THESE ARE MY NUMBERS #1 ORDER: AD017472393. ORDER #2: AD017476626. PLEASE PROCESS QUICKLY, I HAVE A LOT OF WORK TO DO
1-adobe PDF, Annual export (other languages) ORDER NUMBERS #1: AD017472393
Pack 2-adobe PDF, annual (other languages) ORDER #2: AD017476626
PLEASE UPDATE YOUR RECORDS SO I CAN CONTINUE TO WORK
Best regards, Elihu abderrahim
Hi elihue69552074,
I checked the status of account request has been Unauthorized help & is still pending.
I will recommend you to contact our customer team on Monday to get this problem resolved to contact customer service.
Kind regards
Nicos
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Expiration of my subscription of the CC, I bought a new but not be able to use again. He's trying to use the free trial version at the same time, but after installation of app still redirects me just say 'Renew subscription' and won't let me open. Help, please
Contact adobe support, https://helpx.adobe.com/contact.html
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Just start with CC and there are VERY strange things boring already
I just got on Board finally CS5 CC and these are my first numbers, if anyone can comment on, thank you:
The launch is double to triple the time of CS5. About 60 bounces up and down, amazing. Never seen a software take so long to launch. What is happening with this? My imac 27 "has no problems with other applications.
You open the application and there is a presentation text of text called recent items, and yet it is not clickable. I clicked and nothing happens. Then I'll file, recent items, but it is grayed out recent items.
I choose my work space, but after that I have quit/restart, my workspace is not launched, because of the default value.
Finally, in preferences, I choose the white light of appearance, but again, after that I quit/restart if lance in its color dark by default.
This will help to start me, thank you!
larry4545 wrote:
The launch is double to triple the time of CS5. About 60 bounces up and down, amazing. Never seen a software take so long to launch. What is happening with this? My imac 27 "has no problems with other applications.
It is certainly not true. CC 2015.1.2 takes about four seconds to launch on my desk and less on my laptop that has two SSDS in raid0 configuration
How many fonts you have? When Photoshop is launched, you will see the splash screen? If so (and you definitely should) look at the progress window (framed in red in my screenshot and try and see what Photoshop does when it is at a standstill)
Do you have any third party plugins or extensions? Launch Photoshop while holding down the SHIFT key. This forces the latter supported without these plug-ins, so if it loads a lot faster, you know where to look.
Have what arrangement of drive work you done in the preferences? For example, if you have assigned a drive that is fault or past mode standby, Photoshop would take time wake up this drive, or decide it's OK to go ahead and use it.
Out of curiosity, if you open Photoshop, then close and immediately open once again, it loads faster?
That said CS5 etc, but apply to CC
Problems with Adobe Creative Suite 6, CS5.5, CS5 launch
Have scrutiny to this one that OSX has problems with the fonts and Photoshop
The problems of fonts in Adobe Photoshop CC, 2015, 2014, CS6, CS5
In troubleshooting PC posted guide, look at the permissions.
Tried to migrate the settings of Photoshop CS5 and could well have messed up. Try to reset the preferences (preferences > general tab)
So still stuck, uninstall Photoshop and run the cleanup tool, and then reinstall it
https://helpx.Adobe.com/creative-cloud/KB/CC-cleaner-tool-installation-problems.html
Good luck and please let us know how you are and what the fix was when get you it to work properly.
Thank you
-
I just bought a subscription, and it does not work
Bloody God Adobe. I want to just convert my files. they have everything, except what I pay money to make @
Hi , slindauer,
I checked your account, your subscription Pack PDF is in "pending" status
Once it is confirmed, you will be able to use it.
Kind regards
Florence
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Remember - this is a public forum so never post private information such as numbers of mail or telephone!
Ideas: my Media Player does not work when I play video all I get is the sound, the screen is just black hear any picturedoesn can't if it's a DVD or a download on the internet its just sound and a black screen?
- You have problems with programs
- Error messages
- Recent changes to your computer
- What you have already tried to solve the problem
Hello
1. have you made changes on the computer recently?
Method 1.
Change hardware acceleration
You can try to change the hardware acceleration in the middle and check (you can try another level too.)
a. right click on a space empty on the desktop.
b. go to the resolution of the screen.
c. click Advanced settings, and then click the "troubleshooting."
d. set the hardware acceleration in the middle. (here you'll get the only option your video card sound support).
Method 2.
a. you can also check that Windows is up-to-date to check updates for your hardware.
You can also run the difficulty below that diagnoses and identify codecs that can cause windows to become unstable or stop responding.
http://support.Microsoft.com/GP/video_freezes_or_crashesb. if the problem persists, you can check the latest video card driver provided by the manufacturer of the PC that is compatible with Windows Vista is installed.You can also check out the article below which explains to update hardware drivers.Updated a hardware driver that is not working properly
http://Windows.Microsoft.com/en-us/Windows-Vista/update-a-driver-for-hardware-that-isn ' t-work correctly
I hope this helps.Thank you, and in what concerns:
Shekhar S - Microsoft technical support.Visit our Microsoft answers feedback Forum and let us know what you think.
If this post can help solve your problem, please click the 'Mark as answer' or 'Useful' at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly. -
Hello
I'm currently resides in the teaching of Taiwan.
I bought the subscription for 1 year and I've done everything I can to make this work.
All expired after the evaluation mode, now I can't use them. (I tried all the suggestion provided to the forum that applies to me.)
I paid my second month of tax and unable to use them.
I really get annoyed and I need help.
Hi Kim,
First of all, disconnect, then back into creative cloud, using adobe id to pay for your subscription.
https://helpx.Adobe.com/creative-cloud/help/sign-in-out-activate-apps.html
Then, if you launch any product of CC 2015 and the pop up still shows a trial message window, please check this link for the resolution:
https://helpx.Adobe.com/manage-account-membership/CC-reverts-to-trial.html
Thank you
Yann Arora
-
I just started my creative cloud subscription and in artificial intelligence, I try to convert the text to outlines text, but only in the type of command is not active! can someone tell me why? and what should I do to activate it? I use in windows 8
Abdel,
What font you vectorize?
Or is happening with all your fonts?
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I thought that the good thing about subscription and pay every month is to keep our software up-to-date, now I just have to update CC 2015 and he asks me to the first start of the trial, now a 30-day trial then ask me to buy it, what is? We cannot update our software or what? Adobe, please explain @adobe
Hello
Please see -https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html
I hope this helps.
Kind regards
Vivet
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