If I'm surfing or watching the office that a box appears titled 'main Menu '. The cursor can not click on it offshore. What's wrong?
I don't know where the problem lies, but when I'm looking at Facebook, an eagle cam or in my office, a small box entitled "Main Menu" appears randomly. This is the background is white and has a border of turquoise, irregular, and there are various smaller boxes inside with different icons. My cursor cannot click on it in the tenth of outside. What is the problem and how can I keep it from appearing? Very annoying.
Hi dear,
1 are you aware of any hardware of software changes made recently on the PC?
2. what anti-virus software is installed on the PC?
It could be a third-party program (especially an anti-virus) window that is to appear every time or it could be a virus or a malware at the origin of this problem.
Please follow these methods and check if that helps.
Method 1:
To find the program that is causing the problem, you can start Windows by using a minimal set of drivers and startup programs. This type of boot is known as a "clean boot". A clean boot helps eliminate software conflicts.
How to troubleshoot a problem by performing a clean boot in Windows 7
http://support.Microsoft.com/kb/929135
Note: Follow the section 'More information' to reset the computer to start as usual after a clean boot troubleshooting.
Method 2:
Performs a search using the Microsoft safety scanner.
http://www.Microsoft.com/security/scanner/en-us/default.aspx
Note: The Microsoft Safety Scanner ends 10 days after being downloaded. To restart a scan with the latest definitions of anti-malware, download and run the Microsoft Safety Scanner again.
Important: The data files that are infected must be cleaned only by removing the file completely, which means that there is a risk of data loss.
If this does not help, please send us a screenshot of the popup that arise to analyze the issue.
How to include a screenshot in your message
Let us know the result. If the problem persists, we will be able to help you further.
Tags: Windows
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