If I try to open troubleshooting information, firefox crashes.

Similar Questions

• every time I try to open Manager modules firefox stops working, what can I do to fix this?

  Well, I have a problem with adobe flash player, which had stopped working (I can't watch videoes on youtube). I learned that I can solve this problem by clicking on add-on Manager to control the program. but every time I try to open it start loading then I get the message firefox add-ons stopped working and needs to close. I close it and again click on Add-ons (options / general / manage add ons) is the same thing over and over again.

  Hello, all first please try to update to the latest version Firefox (firefox 18.0.1) - you are using a very old version and insecure at the moment.

  If this does not resolve the issue already, so maybe that files in your profile folder that store the information on your extensions could have been corrupted. Please go to firefox > help > troubleshooting information > profile - display folder... then windows Explorer should open your profile folder. there looking for files named extensions.ini, extensions.sqlite, extensions.sqlite - journal (and in some cases also extensions.txt, extensions.rdf). delete or rename the files and quit firefox, they will be regenerated the next time you start firefox.

  See also https://support.mozilla.org/en-US/kb/Unable%20to%20install%20add-ons#w_co...

• Lack of option "Reset firefox" in the portable troubleshooting information, Firefox 17.0.1 page

  Lack of option "reset firefox" in portable Firefox 17.0.1, troubleshooting information page. I have problems of excess resources used by unexplained Firefox. I tried to use the reset option, but can not find on the page "troubleshooting information. Very much appreciate your attention. Thank you

  Portable Firefox has not reset Firefox option, because it doesn't have a profile to point to. In addition, portable Firefox is not an official version of Firefox. So, to answer your question, there is no setting in Firefox Portable, only in desktop Firefox with a profile in the right place. The article isn't talking about Firefox Portable since it is not an official version of mozilla.

• I get an error message saying that firefox is already running when I try to open it, but firefox does not work it became more frequent in the last week

  When I try to open firefox, the firefox message is already running on this computer I had a few times in the past, but it has become more common recently. I know that the application is not running. Thus, the only cure is to restart my computer then it's ok.

   hoping someone can help
    kind regards Paul
  

  Probably a process firefox.exe "hung."

  Firefox crashes when you close

• Firefox has done an update (I think version 18) and after that it crashes when I try to open it. It crashes when I try to boot in SafeMode as well.

  I did a complete uninstall and reinstall several times. I checked all of the solutions listed in the database, and none of them does not seem to help. I have downloaded two recommended malware removal programs, performed a full scan, but they come with nothing. I tried to get the details of the error report, but the StoneBreaker journalist does not display all. The only thing I get in D:\Users\ < username > \AppData\Roaming\Mozilla\Firefox\Crash Reports\ is a file named LastCrash with the 1357955879 number in the file.

  I am running Windows 7, everything has been updated; OS, virus definitions, drivers, etc.

  I updated to MS Security Essentials and ran an extended scan. There are a few articles, but I don't think that the pabbbtyx.dll has been registered. Anyone know where MS security log files are stored? I can check if it is. The reason is, I don't know if it's hard or not. I went to msconfig and noticed that the DT app file, pabbbtyx.dll was set to load at startup. I managed to turn it off from the start and now Firefox works correctly.

  So really I don't know if my system is perfectly clean or disabling at startup worked. I guess I could reactivate to see, but I don't want to deal with it now. I have too many problems thereby lately and just don't feel like it. Later, I re - will allow it to see if it makes a difference and post a reply.

• I just installed Windows 7 64-bit. Whenever I try to open Windows Media Player crashes when opening in Windows 7.

  Just install Windows 64 bit.  New installation.  Whenever I try to open Windows Media Player or Media Center, I get a message that says that "Windows Media Player has stopped working.  Windows can check online for a solution to the problem.

  Problem event name: APPCRASH
  Application name: wmplayer.exe
  Application version: 12.0.7600.16667
  Application timestamp: 4c7dc5a1
  Fault Module name: KERNELBASE.dll
  Fault Module Version: 6.1.7600.16385
  Timestamp of Module error: 4a5bdbdf
  Exception code: c06d007e
  Exception offset: 0000b 727
  OS version: 6.1.7600.2.0.0.768.3
  Locale ID: 1033
  Additional information 1: 0a9e
  More information 2: 0a9e372d3b4ad19135b953a78882e789
  Additional information 3: 0a9e
  Additional information 4: 0a9e372d3b4ad19135b953a78882e789

  I clicked on "check online for a solution", but nothing came.

  I tried to install an earlier version, but was not allowed to do.

  How can I solve this problem.

  Hi Nick91606,

  KERNELBASE.dll is a file system of the operating system.

  Method 1

  I suggest that you save the file on your computer and check if Windows media player works.

  (a) click the Start button.

  (b) in the search box, type command prompt.

  (c) in the list of results, right-click guest, and then click run as administrator. If you are prompted for an administrator password or a confirmation, type the password or provide confirmation.

  (d) in the type command regsvr32 kernelbase.dll line press ENTER.

  (e) close the command prompt

  Method 2

  If the previous step fails then I suggest that scan you SFC on the computer that would be a system file corrupt on the computer search and replace.

  The analysis may take some time, so be patient. Windows allows to fix corrupt or missing files it finds. If the information of the installation CD is required to fix the problem, you may be asked to insert your Windows Vista installation CD.

  For more information please visit the link below.

  How to use the System File Checker tool to fix the system files missing or corrupted on Windows Vista or Windows 7

  http://support.Microsoft.com/kb/929833

  I hope this helps!

  Halima S - Microsoft technical support.

  Visit our Microsoft answers feedback Forum and let us know what you think.

• Try to open the mail application crashes internet explorer on Windows 8

  I have windows 8 on my computer, when I try to open the top of page the mail application, it says that if I want to download hotmail, I click Yes and the computer says stop internet Explorer running, close the program, and we let you know if there is a solution and nothing happens.

  Hi Tomas.

  Thanks for posting your concern here at the Microsoft Community forum. I would be grateful if you could answer the following questions:

  1. You use software like Windows mail client live mail?

  2. Remember to make changes on the computer before the show?

  3. What is the exact error / popup you get when you open the mail application?

  If you cannot open Internet Explorer or if it opens briefly and then closes, the problem may be caused by lack of memory, or corrupted or missing system files. Reboot your PC to erase the memory and then open Internet Explorer by itself.

  Method 1: follow the steps in troubleshooting this article and check if that helps:

  What to do if Internet Explorer does not work

  http://Windows.Microsoft.com/en-us/Internet-Explorer/IE-crashes-stops-working#IE=IE-10

  Disclaimer reset Internet explorer:

  WARNING: Reset Internet Explorer settings can reset security settings or privacy settings that you have added to the list of Trusted Sites. Reset the Internet Explorer settings can also reset parental control settings. We recommend that you note these sites before you use the reset Internet Explorer settings. Reset Internet Explorer is not reversible, and all the previous settings are lost after reset.

  If the problem persists, proceed to the next method.

  Method 2: Run the Troubleshooter of Apps. This tool can automatically identify and fix problems with the applications.

  Note: This utility automatically corrects some problems that may prevent your running applications, including the suboptimal screen resolution and security or incorrect account settings.

  Please consult the following link for troubleshooting if the troubleshooter does not help:
  http://Windows.Microsoft.com/en-us/Windows-8/what-troubleshoot-problems-app

  I hope this helps. If you need help with Windows, let us know and will be happy to help you.

• When I try to open anything in Firefox I get countless ads. How can I avoid this.

  Even trying to get that day I had to close at least 20 promotional sites - I tried to remove and reinstall Firefox, but the ads will continue. Any suggestions will be appreciated.

  Sometimes a problem with Firefox can be a result of malware installed on your computer, you may not be aware of.

  You can try these free programs to search for malicious software that work with your existing anti-virus software:

  • Microsoft safety scanner
  • MalwareBytes' Anti-Malware
  • Anti-Rootkit utility - TDSSKiller
  • AdwCleaner (for more information, see this other AdwCleaner download page)
  • Hitman Pro
  • ESET Online Scanner

  Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP, if you do not already have one.

  More information can be found in the article troubleshooting Firefox problems caused by malware .

  This solve your problems? Please report to us!

• When you try to open internet w/Firefox, I get a message asking me if I want to update. I think maybe it is an invader on my desktop computer. How can I fix it?

  In my taskbar, I click the Mozilla icon and most often the ' net opens automatically. Yesterday, this has changed; I click and get a message asking me if I want to use the 'updater' for updating my Mozilla. I think I have a virus or something on my system and want to know 1) how can I check for an invader. (2) how can I get rid of him?

  Hi, in case of doubt, to check updates, open the 3-bar menu > help (question mark below on the right) > on Firefox.

  It is possible that the notification is from your McAfee WebAdvisor extension, you can try to disable if you wish (Ctrl + Shift + A to open the Add-ons Manager).

  If your question is resolved by this or another answer, please take a minute to let us know. Thank you.

• Missed my trial and I subscribed just for Paul.  When I try to open acrobat now it crashes. What should I do?

  My free trial expired so I signed up for a subscription, downloaded responsible acrobatas

  but now when I open acrobat here, that's what I get:

  [transferred to Acrobat Installation & Update questions discussion forum]

• If I open a new firefox crash window (+)

  Date of the ID report
  BP-44112e9e-AC98-4E2E-AACD-e2ec12150912
  12/09/2015 01:33
  BP-802d6b55-9F28-4978-8E03-efb062150912
  12/09/2015 01:28
  BP-bbe67418-65c2-450C-9355-028c02150912
  12/09/2015 01:23
  BP-f95d2595-1b73-4359-B159-4ca182150912
  12/09/2015 12 H 48
  BP-0c9bd914-319d-4ba1-83e1-faa8f2150912
  11/09/2015 23:56
  BP-c8c6c10e-773d-4383-8f71-a23332150912
  11/09/2015 23:38
  BP-4a0b61e9-0abe-4baf-b929-85a9f2150912
  11/09/2015 23:37

  Nvwgf2um.dll = NVIDIA Compatible Driver D3D10 = NVIDIA Corporation

  Perform a file system check to repair the corrupted system files
  Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833

  See if there are updates for your graphics drivers
  https://support.Mozilla.org/KB/upgrade-graphics-drivers-use-hardware-acceleration

• Firefox does not connect to the internet after you try all the troubleshooting, reinstalling, check my firewall, etc. Help!

  Okay, I re-installed Firefox but it still cannot connect to the internet. The original question disabled my Norton antivirus, and I am currently using Windows defender. I have Mozilla removed from the allow list as suggested in the troubleshooting and then re - he added, but which did not help, any suggestions? I am running a full scan now, it has been 2.5 hours now and still running. I can't understand what prevents FF to access the internet, and so far none of the suggestions have worked. I am running windows 8. I try to install troubleshooting information, but it ask again me what to open the xpi file and I have no idea. Hell, it's so boring. OK, got the added manually troubleshooting info. Hope that helps someone help me.

  Thanks, that no longer works. I had finally realized with the help of an agent co. My norton antivirus was blocking the upgrade, even if the upgrade it was invalid. Weird, but once we have updated and downloaded the new norton stuff has worked. Thank you all for the suggestions.

• Why dose firefox crash everytime I open my aol email?

  I use firefox for aol and when I connect to aol and open my mail firefox crash

  Okay, glad I could help you

• Software Adobe reader 11 XL crashes whenever I try to open it.

  Whenever I try to open Adobe reader, it crashes.  I have re installed, re booted the computer and nothing.  I get the same message "Adobe reader has stopped working".  I use windows & professional, and I'm not goggle chrome.

  After installing Windows 10 11 player, I would assume that the first order of the day is to update because Windows 10 support was not added until 11.0.12. (Adobe obviously prefer that you use Acrobat Reader DC.) I would try the latest cumulative patch: Adobe - Adobe Reader: for Windows: Adobe Reader 11.0.17 - all languages updated . BTW the built-in updater will modernize you CD player when even if you don't turn, then you might as well learn how to apply the patches manually if you want to use Reader 11.

• Firefox crashes when I want to record anything for example using the "file-&gt; save as.

  When you try to save a file, firefox crashes every time even in safe mode.

  Please update your browser Firefox 8 and try

  • getfirefox.com