Impossible to activate the backup on my iPhone

I spent 3 hours with Apple staff, and I have not made any progress.  I am trying to back up an iPhone 5 to iCloud.  Under settings > iCloud > Backup, it indicates "Off".  iCloud backup/switch button is grayed out and cannot be turned on.  If I connect the phone to my office and try backup via iTunes, he tells be that the administrator has disabled iCloud backup on the device.

At the instruction of Apple that I updated the software to 10.0.2 on the phone, I updated iTunes to the latest version.  I signed outgoing/incoming my iCloud account, find my phone, etc. twice already and I backup the phone on my desk twice and I've synced the phone twice.

Any ideas how to switch backup to the phone or what it prevents active?

Note all actions already tried.

Thank you!

parks34 wrote:

If I connect the phone to my office and try backup via iTunes, he tells be that the administrator has disabled iCloud backup on the device.

I don't know if I still have ideas, but I'm curious about this statement.

  1. You are the first owner of this phone?
  2. It's a phone of the company?
  3. Apple has any idea on this at all?

Tags: iPhone

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